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Home My WebLink AboutC2022-020 - CivicPlus LLCV. PD 06.01.2015-0048 Page 1 of 5 CivicPlus 302 South 4th St. Suite 500 Manhattan, KS 66502 US Quote #: Q-17725-1 Date: 6/23/2021 2:13 PM Expires On: 8/31/2021 Product: CivicRec Client: Fountain Hills AZ - CivicRec Bill To: Fountain Hills AZ - CivicRec SALESPERSON Phone EMAIL DELIVERY METHOD PAYMENT METHOD Cameron Dewaele x cameron.dewaele@civicplus.com Net 30 CivicRec - Statement of Work QTY Product Name DESCRIPTION PRODUCT TYPE 1.00 CivicRec Annual Fee CivicRec Annual Fee Renewable 1.00 CivicRec Custom Custom configured implementation for organizations with unique operational or staffing requirements. One-time 1.00 CivicRec Pay - Authorize.Net CivicRec Pay - Authorize.Net 1.00 CivicRec Pay Annual Fee - Authorize.Net CivicRec Pay Annual maintenance and support fee Renewable 1.00 CivicRec Pay Implementation - Authorize.Net Includes setting CivicPlus Pay configuration, configuring CivicPlus products for accepting payments, advanced troubleshooting with our partner's support. One-time 1.00 CivicRec Lighting Integration CivicRec can schedule lighting at ball fields that are controlled by Skylogix or Musco lighting systems. One-time 4.00 CivicRec Virtual Training (Half Day Block) Training (Virtual) - half day, up to 4 hours One-time 1.00 CivicRec Virtual Consulting (Half Day Block) Consulting (Virtual) - half day, up to 4 hours One-time List Price - Year 1 Total USD 44,625.10 Total Initial Term Investment USD 41,287.41 Annual Recurring Services – Year 4 USD 8,823.07 Total Days of Quote:1,096 1. This Statement of Work ("SOW") shall be subject to the terms and conditions of the CivicPlus Master Services Agreement located at https://www.civicplus.com/master-services-agreement (“MSA”), to which this SOW is hereby V. PD 06.01.2015-0048 Page 2 of 5 attached as the CivicRec Statement of Work. By signing this SOW, Client expressly agrees to the terms and conditions of the MSA throughout the Term of this SOW. 2. This SOW shall remain in effect for an initial term equal to three years (36 months) from the date of signing (“Initial Term”). In the event that neither party gives 60 days’ notice to terminate prior to the end of the Initial Term or any subsequent Renewal Term, this SOW will automatically renew for an additional 1-year renewal term (“Renewal Term”). The Initial Term and allRenewal Terms are collectively referred to as the “Term”. 3. The Total Initial Term Investment Fees (the sum of One-Time costs of $17,260.00; Year 1 Annual Recurring Services of $7,621.70; Year 2 Annual Recurring Services of $8,002.79; and Year 3 Annual Recurring Services of $8,402.92) shall be invoiced as follows: a) Upon signing of this SOW – one half (50%) of the Total Initial Term Investment Fees; b) The earlier of 6 months from signing or upon completed implementation of the CivicRec Recreation Management Software – the remaining half of the Total Initial Term Investment Fees. 4. Annual Recurring Services shall be invoiced on the start date of each Renewal Term. Annual Recurring Services, including but not limited to hosting, support and maintenance services, shall be subject to a 5% annual increase beginning in year 2 of service. Client will pay all invoices within 30 days of the date of such invoice. 5. The Client’s Annual Recurring Services Fees agreed upon herein are based on Client processing up to USD 383,000.00 of revenue per year (“Predicted Processing Volume”). Starting with the first Renewal Term of this SOW, CivicPlus reserves the right (but not the obligation) to audit Client once every 12 months to determine Client’s actual processing volume (“Actual Processing Volume”). In the event Client’s Actual Processing Volume exceeds the Predicted Processing Volume, CivicPlus will notify client within 30 days of the audit of the Actual Processing Volume and the applicable increase in the Annual Fees resulting from such Actual Processing Volume. The increase in the Annual Fees shall be implemented the first of the month following the notice. 6. For the purposes of obtaining merchant account services through CivicPlus Pay, Client may choose to utilize the designated merchant account for CivicRec through an integrated partnership with a merchant providers that is within CivicPlus’s network (“Partner Network”). In the event Client chooses a merchant account from the Partner Network (“Integrated Partner”), Client will enter into a merchant account such Integrated Partner. Such agreement’s terms and conditions will solely enure to the benefit and obligation of Client; CivicPlus shall not be a party to such agreement. In the event Client chooses an Integrated Partner merchant account provider, CivicPlus will provide Client and Integrated Partner contact information to the other party for contracting purposes, and shall integrate the Integrated Partner merchant account system at no additional charge to Client. If Client desires to use an integrated merchant account processor gateway besides one of the Integrated Partners designated as members of the Partner Network, CivicPlus will provide Client with a list of approved processors and an integration fee will be charged to Client. Client agrees to assume responsibility for ensuring execution of a merchant account contract with Client’s select merchant account provider, to comply with all terms and conditions of such contract and pay all fees required to maintain the services. Client acknowledges that the fees set forth in this SOW do not include any transaction, processing or other fees imposed by Client’s merchant account processor. Client is fully responsible for their relationship with their selected processor. In no event will CivicPlus: (i) take part in negotiations, (ii) pay any fees incumbent on the Client or merchant account, or (iii) acquire any liability for the performance of services of any chosen merchant account processor, including those in the Partner Network. Client acknowledges switching to a different merchant account processor after signing this SOW may incur additional fees and require a written and signed modification to this SOW. Client shall continue to be responsible for negotiating and executing any merchant account agreement as described herein for any additional merchant account processor changes. 7. When Client uses CivicPlus Pay, then Client may take online credit card payments for certain services or products they provide via the Client websites supported by CivicPlus. As such, through CivicPlus Pay, CivicPlus facilitates an automated process for redirecting credit card payments to Client’s chosen payment gateways / merchant account V. PD 06.01.2015-0048 Page 3 of 5 processors. For card payments, CivicPlus will redirect any payments processing to the Client’s merchant account processor gateway, and the merchant account processor gateway presents the payment form page and processes the card payment. CivicPlus does not transmit, process or store cardholder data and does not present the payment form. CivicPlus implements and maintains PCI compliant controls for the system components and applications that provide the redirection services only. 8. Client understands and agrees that CivicPlus is not liable for any failure of service or breach of security by any merchant account processor gateway provider selected by Client, whether such provider is an Integrated Partner or not. Signature Page to Follow V. PD 06.01.2015-0048 Page 4 of 5 Acceptance By signing below, the parties are agreeing to be bound by the covenants and obligations specified in this SOW and the MSA terms and conditions found at: https://www.civicplus.com/master-services-agreement. IN WITNESS WHEREOF, the parties have caused this SOW to be executed by their duly authorized representatives as of the dates below. Client CivicPlus By: By: Name: Name: Title: Title: Date: Date: Amy Vikander (Aug 26, 2021 11:31 CDT) Amy Vikander Vice President of Client Services 08/26/2021 Amy Vikander 08/26/2021 Town Manager Grady Miller Elizabeth Klein (Aug 29, 2021 15:34 CDT) V. PD 06.01.2015-0048 Page 5 of 5 Contact Information *all documents must be returned: Master Service Agreement, Statement of Work, and Contact Information Sheet. Organization URL Street Address Address 2 City State Postal Code CivicPlus provides telephone support for all trained clients from 7am –7pm Central Time, Monday-Friday (excluding holidays). Emergency Support is provided on a 24/7/365 basis for representatives named by the Client. Client is responsible for ensuring CivicPlus has current updates. Emergency Contact & Mobile Phone Emergency Contact & Mobile Phone Emergency Contact & Mobile Phone Billing Contact E-Mail Phone Ext. Fax Billing Address Address 2 City State Postal Code Tax ID # Sales Tax Exempt # Billing Terms Account Rep Info Required on Invoice (PO or Job #) Are you utilizing any external funding for your project (ex. FEMA, CARES): Y [ ] or N [ ] Please list all external sources: Contract Contact Email Phone Ext. Fax Project Contact Email Phone Ext. Fax