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HomeMy WebLinkAbout2022.0301.TCRM.Agenda
NOTICE OF MEETING
REGULAR MEETING
FOUNTAIN HILLS TOWN COUNCIL
Mayor Ginny Dickey
Vice Mayor Gerry Friedel
Councilmember Sharron Grzybowski
Councilmember Alan Magazine
Councilmember Peggy McMahon
Councilmember Mike Scharnow
Councilmember David Spelich
TIME:5:30 P.M. – REGULAR MEETING
WHEN:TUESDAY, MARCH 1, 2022
WHERE:
FOUNTAIN HILLS COUNCIL CHAMBERS
16705 E. AVENUE OF THE FOUNTAINS, FOUNTAIN HILLS, AZ
Councilmembers of the Town of Fountain Hills will attend either in person or by telephone conference call; a quorum of the
Town’s various Commission, Committee or Board members may be in attendance at the Council meeting.
Notice is hereby given that pursuant to A.R.S. §1-602.A.9, subject to certain specified statutory exceptions, parents have a
right to consent before the State or any of its political subdivisions make a video or audio recording of a minor child. Meetings
of the Town Council are audio and/or video recorded and, as a result, proceedings in which children are present may be
subject to such recording. Parents, in order to exercise their rights may either file written consent with the Town Clerk to such
recording, or take personal action to ensure that their child or children are not present when a recording may be made. If a
child is present at the time a recording is made, the Town will assume that the rights afforded parents pursuant to A.R.S.
§1-602.A.9 have been waived.
REQUEST TO COMMENT
The public is welcome to participate in Council meetings.
TO SPEAK TO AN AGENDA ITEM, please complete a Request to Comment card, located in the back of the Council
Chambers, and hand it to the Town Clerk prior to discussion of that item, if possible. Include the agenda item on which you
wish to comment. Speakers will be allowed three contiguous minutes to address the Council. Verbal comments should be
directed through the Presiding Officer and not to individual Councilmembers.
TO COMMENT ON AN AGENDA ITEM IN WRITING ONLY, please complete a Request to Comment card, indicating it is a
written comment, and check the box on whether you are FOR or AGAINST and agenda item, and hand it to the Town Clerk
prior to discussion, if possible.
TO COMMENT IN WRITING ONLINE: Please feel free to provide your comments by visiting
https://www.fh.az.gov/publiccomment and SUBMIT a Public Comment Card by 3:00 PM on the day of the meeting. These
comments will be shared with the Town Council.
NOTICE OF OPTION TO RECESS INTO EXECUTIVE SESSION
Pursuant to A.R.S. §38-431.02, notice is hereby given to the members of the Town Council, and to the general public, that at
this meeting, the Town Council may vote to go into executive session, which will not be open to the public, for legal advice and
discussion with the Town's attorneys for legal advice on any item listed on the following agenda, pursuant to A.R.S.
§38-431.03(A)(3).
1.CALL TO ORDER AND PLEDGE OF ALLEGIANCE – Mayor Dickey
2.MOMENT OF SILENCE
3.ROLL CALL – Mayor Dickey
4.REPORTS BY MAYOR, COUNCILMEMBERS AND TOWN MANAGER
5.SCHEDULED PUBLIC APPEARANCES/PRESENTATIONS
A.PRESENTATION: Report by Amy Burnette, Arizona Game & Fish Information & Education
Program Manager, regarding wildlife.
B.Overview of Town of Fountain Hills citizen satisfaction of services survey presented by Ryan
Murray of ETC Institute.
6.CALL TO THE PUBLIC
Pursuant to A.R.S. §38-431.01(H), public comment is permitted (not required) on matters NOT listed on the
agenda. Any such comment (i) must be within the jurisdiction of the Council, and (ii) is subject to reasonable
time, place, and manner restrictions. The Council will not discuss or take legal action on matters raised during
Call to the Public unless the matters are properly noticed for discussion and legal action. At the conclusion of the
Call to the Public, individual councilmembers may (i) respond to criticism, (ii) ask staff to review a matter, or (iii)
ask that the matter be placed on a future Council agenda.
7.CONSENT AGENDA ITEMS
All items listed on the Consent Agenda are considered to be routine, noncontroversial matters and will be
enacted by one motion of the Council. All motions and subsequent approvals of consent items will include all
recommended staff stipulations unless otherwise stated. There will be no separate discussion of these items
unless a councilmember or member of the public so requests. If a councilmember or member of the public wishes
to discuss an item on the Consent Agenda, he/she may request so prior to the motion to accept the Consent
Agenda or with notification to the Town Manager or Mayor prior to the date of the meeting for which the item
was scheduled. The items will be removed from the Consent Agenda and considered in its normal sequence on
the agenda.
A.CONSIDERATION AND POSSIBLE ACTION: Approval of the minutes of the Regular Meeting of
February 15, 2022.
B.CONSIDERATION OF Approval of Contract C2022-036.1 with Matlick Enterprises, Inc. dba
Town Council Regular Meeting of March 1, 2022 2 of 4
B.CONSIDERATION OF Approval of Contract C2022-036.1 with Matlick Enterprises, Inc. dba
United Fire Equipment Company in an amount not to exceed $32,000.00 for three thermal
imagining cameras for firefighter safety.
C.CONSIDERATION OF Resolution 2022-08 approving the 2021 Maricopa County
Multi-Jurisdictional Hazard Mitigation Plan.
D.CONSIDERATION AND POSSIBLE ACTION: Resolution 2022-07, abandoning the 10' Public
Utility and Drainage Easement along
the south side of 15113 E Greene Valley Drive (Application A22-00003)
8.REGULAR AGENDA
A.CONSIDERATION AND POSSIBLE ACTION: to Adopt the 2022 Strategic Plan.
B.CONSIDERATION AND POSSIBLE DIRECTION: regarding a site plan for Park Place Phase II
(16845 E. Avenue of the Fountains) and Phase III (13000 block of N. Verde River, west side).
C.CONSIDERATION AND POSSIBLE ACTION: Adoption of Resolution 2022-06 approving
Facility, Street, and Honorary Naming Policy.
D.CONSIDERATION AND POSSIBLE ACTION: Approval of Honorary Street Naming Application
for Dr. C.T. Wright.
E.DISCUSSION WITH POSSIBLE DIRECTION relating to any item included in the League of
Arizona Cities and Towns’ weekly Legislative Bulletin(s) or relating to any action proposed or
pending before the State Legislature.
9.COUNCIL DISCUSSION/DIRECTION to the TOWN MANAGER
Item(s) listed below are related only to the propriety of (i) placing such item(s) on a future agenda for action, or
(ii) directing staff to conduct further research and report back to the Council.
10.ADJOURNMENT
Town Council Regular Meeting of March 1, 2022 3 of 4
Town Council Regular Meeting of March 1, 2022 4 of 4
CERTIFICATE OF POSTING OF NOTICE
The undersigned hereby certifies that a copy of the foregoing notice was duly posted in accordance with the statement filed
by the Town Council with the Town Clerk.
s Dated thi day of -e/ J4n_ 022.
E Izabeth ein, MMC,Town Cler
The Town of Fountain Hills endeavors to make all public meetings accessible to persons with disabilities.Please call 480-816-5199(voice)or
1-800-367-8939(TDD)48 hours prior to the meeting to request a reasonable accommodation to participate in the meeting or to obtain
agenda information in large print format.Supporting documentation and staff reports furnished the Council with this agenda are available for
review in the Clerk's Office.
ITEM 5. B.
TOWN OF FOUNTAIN HILLS
STAFF REPORT
Meeting Date: 03/01/2022 Meeting Type: Town Council Regular
Meeting
Agenda Type: Public Appearances/Presentations
Submitting Department: Administration
Prepared by: Bo Larsen, Community Relations Manager
Staff Contact Information:
Request to Town Council Regular Meeting (Agenda Language): Overview of Town of Fountain
Hills citizen satisfaction of services survey presented by Ryan Murray of ETC Institute.
Staff Summary (Background)
The Town of Fountain Hills contracted with ETC Institute of Olathe, Kansas, a consumer and government
survey provider, to administer a citizen satisfaction services survey. The purpose of this survey was to
gather information on residents' level of satisfaction with town services with the aim of using the
feedback to help the town make improvements to service levels. Information received from the survey
will help town leaders know where they are doing well and where improvements can be made. Results
from the survey will aid Town leadership to make sure they are making decisions that align with the
needs of residents and prioritizing services that will positively impact the community.
Attachments
PowerPoint
Report
Form Review
Inbox Reviewed By Date
Finance Director David Pock 02/23/2022 03:59 PM
Town Attorney Elizabeth A. Klein 02/23/2022 04:00 PM
Town Manager Grady E. Miller 02/23/2022 04:03 PM
Form Started By: Bo Larsen Started On: 02/23/2022 02:22 PM
Final Approval Date: 02/23/2022
Town of Fountain Hills
Community Survey
PRESENTED BY ETC INSTITUTE
For more than 35 years, our mission has
been to help municipal governments
gather and use survey data to enhance
organizational performance.
ETC Institute is a National Leader
in Market Research for Local
Governmental Organizations
Purpose
To objectively assess resident satisfaction with the delivery of Town services
To compare the Town’s performance with residents regionally and nationally
To help determine priorities for the community
Methodology
Survey Description
◦First Community Survey conducted for the Town by ETC Institute
Method of Administration
◦By mail and online to a random sample of households in the Town
◦Each survey took approximately 15-20 minutes to complete
Sample Size
◦Goal: 400 surveys
◦Actual:465 surveys
Margin of Error
◦+/-4.5% at the 95% level of confidence
Location of
Survey
Respondents
Good representation of responses
throughout the Town
Home address of all respondents are
geocoded to the block level
2021 Town of Fountain Hills Community Survey
Bottom Line Up Front
Residents Have a Very Positive Perception of the Town
◦94% rated the overall quality of life in the Town as “excellent” or “good”
◦78% rated the overall quality of services provided by the Town as “excellent” or “good”
Satisfaction with Town Services is Much Higher in Fountain Hills Than Other Communities
◦The Town rated above the U.S. average in 33 of the 41 areas that were assessed, and significantly above
the average (4.5% or more) in 23 of the areas
◦The overall quality of life in Fountain Hills rated 13.5% points above the U.S. Average
Priorities for Improvement
◦Maintenance of Fountain Hills' streets & infrastructure
◦Enforcement of Town codes & ordinances by Town
◦Effectiveness of Town's communication with the public
Perceptions
RESIDENTS HAVE A VERY POSITIVE PERCEPTION OF THE TOWN
94% of Residents Rated the Quality of Life in the Town as “Excellent” or “Good” only 0.9% Gave a “Below Average” or “Poor” Ra ting
The Top Three Priorities for Improvement Received the Largest Number of Dissatisfied Responses
Benchmarks
THE TOWN RATES HIGHER THAN OTHER COMMUNITIES
Priorities for Investment
IMPORTANCE -SATISFACTION ANALYSIS
Importance-Satisfaction Analysis & Ratings
Major Categories of Town Services
Town of Fountain Hills Community Survey (2021)
Fountain Hills, Arizona
Category of Service Most
Important %
Most
Important
Rank
Satisfaction
%
Satisfaction
Rank
Importance-
Satisfaction
Rating
I-S
Rating
Rank
Maintenance of Fountain Hills' streets & infrastructure 74.4%1 49.1%9 0.3787 1
Enforcement of Town codes & ordinances by Town 24.7%6 46.3%10 0.1326 2
Effectiveness of Town's communication with the public 28.0%5 61.5%8 0.1078 3
Quality of Maricopa County Sheriff's Office services 35.7%2 76.5%6 0.0839 4
Flow of traffic & ease of getting around Town 29.7%4 79.1%5 0.0621 5
Quality of Fountain Hills parks & recreation programs &
facilities 30.3%3 87.3%3 0.0385 6
Quality of customer service you receive from Town employees 6.0%10 70.9%7 0.0175 7
Quality of Fountain Hills fire protection services 18.3%7 92.0%2 0.0146 8
Quality of Fountain Hills library program & services 8.2%8 83.4%4 0.0136 9
Quality of garbage & refuse collection services provided by
Republic Services 6.9%9 92.1%1 0.0055 10
I-S Ratings .1000 or Greater Are Considered a High Priority for Investment Over the Next Two Years
Importance-Satisfaction Analysis & Ratings
Public Safety Services
Town of Fountain Hills Community Survey (2021)
Fountain Hills, Arizona
Category of Service Most
Important %
Most
Important
Rank
Satisfaction
%
Satisfaction
Rank
Importance-
Satisfaction
Rating
I-S
Rating
Rank
Town's efforts to prevent crime 50.5%1 66.9%5 0.1672 1
Overall quality of police protection provided by Sheriff's Office
(MCSO)39.8%2 78.8%3 0.0844 2
Overall enforcement of local traffic laws by Sheriff's Office
(MCSO)24.3%3 66.8%6 0.0807 3
How quickly Town's public safety personnel respond 19.4%5 75.7%4 0.0471 4
Overall quality of emergency medical services in Fountain Hills 24.3%4 87.9%2 0.0294 5
Overall quality of local fire protection by Rural Metro 15.7%6 91.7%1 0.0130 6
I-S Ratings .1000 or Greater Are Considered a High Priority for Investment Over the Next Two Years
Importance-Satisfaction Analysis & Ratings
Parks & Recreation Services
Town of Fountain Hills Community Survey (2021)
Fountain Hills, Arizona
Category of Service Most
Important %
Most
Important
Rank
Satisfaction
%
Satisfaction
Rank
Importance-
Satisfaction
Rating
I-S
Rating
Rank
Quality of recreation programs offered by Fountain Hills 40.8%3 77.5%7 0.0918 1
Maintenance of Fountain Hills' parks 62.0%1 89.0%2 0.0682 2
Fountain Hills' outdoor athletic fields & courts (e.g., baseball,
soccer, pickleball, basketball)27.5%4 79.7%6 0.0558 3
Hours of operation at the Community Center 15.9%6 68.7%8 0.0498 4
Hiking/walking/biking trails in Fountain Hills 44.9%2 89.0%3 0.0494 5
Variety of parks offered by Fountain Hills 16.8%5 84.1%5 0.0267 6
Number of parks offered by Fountain Hills 11.0%7 84.4%4 0.0172 7
Location of Fountain Hills' parks 5.3%8 93.5%1 0.0034 8
I-S Ratings .1000 or Greater Are Considered a High Priority for Investment Over the Next Two Years
Importance-Satisfaction Analysis & Ratings
Town Maintenance Services
Town of Fountain Hills Community Survey (2021)
Fountain Hills, Arizona
Category of Service Most
Important %
Most
Important
Rank
Satisfaction
%
Satisfaction
Rank
Importance-
Satisfaction
Rating
I-S
Rating
Rank
Condition of major streets in Fountain Hills 62.8%1 61.7%4 0.2405 1
Condition of streets in your neighborhood 40.9%2 56.6%5 0.1775 2
Maintenance of landscaping along major Fountain Hills
streets, such as FH Boulevard, Saguaro, Palisades 29.0%3 77.2%3 0.0661 3
Cleanliness of streets & other public areas in Fountain Hills 24.8%4 82.5%1 0.0434 4
Condition of street signs & traffic signals along Town streets in
Fountain Hills 18.5%5 78.5%2 0.0398 5
I-S Ratings .1000 or Greater Are Considered a High Priority for Investment Over the Next Two Years
Communication
THE FOUNTAIN HILLS TIMES IS THE MOST USED/PREFERRED SOURCE
Summary
Residents Have a Very Positive Perception of the Town
◦94% rated the overall quality of life in the Town as “excellent” or “good”
◦78% rated the overall quality of services provided by the Town as “excellent” or “good”
Satisfaction with Town Services is Much Higher in Fountain Hills Than Other Communities
◦The Town rated above the U.S. average in 33 of the 41 areas that were assessed, and significantly above
the average (4.5% or more) in 23 of the areas
◦The overall quality of life in Fountain Hills rated 13.5% points above the U.S. Average
Priorities for Improvement
◦Maintenance of Fountain Hills' streets & infrastructure
◦Enforcement of Town codes & ordinances by Town
◦Effectiveness of Town's communication with the public
Questions?
THANK YOU
COMMUNITY
SURVEY
Prepared By
ETC INSTITUTE
OLATHE, KANSAS
2021
Presented To
TOWN OF FOUNTAIN HILLS,
ARIZONA
DECEMBER 2021
Findings Report
Executive
Summary
Charts & Graphs:
Overall Results
Benchmark
Analysis
Importance-
Satisfaction
Analysis
Tabular Data
Survey
Instrument
Section 1: page i
Table of Contents
Town of Fountain Hills
Community Survey
Findings Report
December 2021
Section 2: page 1
Section 3: page 34
Section 4: page 47
Section 5: page 54
Section 6: page 97
Town of Fountain Hills
Community Survey
Findings Report
Section 1:
Executive Summary
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page i
Town of Fountain Hills
Community Survey
Executive Summary
Purpose & Methodology
Purpose
ETC Institute administered a community survey to residents of the
Town of Fountain Hills, Arizona. The purpose of this survey was to
gather information on residents' level of satisfaction with Town
services and to gather opinions in regards to other topics.
Information received will be used to help Town leaders know where
they are doing well and where they can improve. Data from the
survey will aide these leaders to make certain they are making
decisions that align to the needs of the Town residents and
prioritizing services that will positively impact the community.
The survey instrument, cover letter, and postage paid return
envelope were mailed to a random sample of households in the
Town. The cover letter explained the purpose of the survey and
encouraged residents to either return their survey by mail or
complete the survey online.
Approximately, ten days after the surveys were mailed, ETC Institute
sent emails/text messages to the households that received the
survey to encourage participation. The emails/texts contained a link
to the online version of the survey to make it easy for residents to
complete. To prevent people who were not residents of the City
from participating, everyone who completed the survey online was
required to enter their home address prior to submitting the survey.
ETC Institute then matched the addresses that were entered online
with the addresses that were originally selected for the random
sample. If the address from a survey completed online did not
match one of the addresses selected for the sample, the online
survey was not counted.
The goal was to obtain 400 surveys and this goal was achieved by a
total of 465 completed surveys. The overall response for the sample
of 465 households have a precision of at least +/- 4.5% at the 95%
level of confidence.
Methodology
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page ii
Town of Fountain Hills
Community Survey
Executive Summary
Overview of the Findings Report
An executive summary of the survey purpose, methodology, and
major findings
Charts and graphs showing the overall results
Benchmark analysis charts and graphs showing how the Town of
Fountain Hills, Arizona compares to other communities of similar
size, regionally, and nationally
Importance-satisfaction analysis tables showing priorities based
on resident satisfaction and level of importance for service items
Frequency tables that show the results for each question on the
survey
A copy of the cover letter and survey instrument
This report contains:
Residents think the Town is an excellent/good place to live, retire, visit,
raise children, and overall quality of life is excellent/good.
Residents are satisfied with the quality of garbage, refuse collection
services, fire protection services, and parks & recreation
programs/facilities.
Residents think the maintenance of streets and infrastructure is the
most important service and should have the most emphasis from
Town leaders.
Fire protection services, maintenance of streets and infrastructure,
Maricopa County Sheriff's Office services, and garbage and refuse
collection services are services residents would be the least willing for
leaders to reduce or eliminate.
Residents have a low positive perception of the Town's quality of retail,
restaurant, and entertainment businesses, the ability to participate in
decision-making processes, the leadership of the Town's elected
officials, and the accessibility and transparency of information
provided by the Town Council.
About half of residents currently use the Town's website to get
information about the Town and about half find the usefulness of the
Town's website to be excellent/good. Which could attribute to the
Town's ratings of the ease of accessing various communication
services, the level of satisfaction resident's have with the Town's
accessibility and transparency of information provided by the Town
Council, availability of information about programs/services, and the
Town's efforts to keep residents informed about local issues.
Key Findings
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page iii
Town of Fountain Hills
Community Survey
Executive Summary
Major Findings
Residents gave Fountain Hills high ratings as being an
excellent/good place to live, retire, visit, and raise
children. Which correlates with residents' opinion that
they think, overall, the quality of life in Fountain Hills is
excellent/good.
The graph below shows how residents responded when they were
asked to rate, based on their observations and experiences during
the past year, Fountain Hills for various perception items. The
perception items that had the highest ratings, based on the sum
percentage of excellent and good responses, were:
Fountain Hills as a place to live (98.7%)
Fountain Hills as a place to retire (95.2%)
Fountain Hills as a place to visit (86.6%)
Fountain Hills as a place to raise children (73.4%)
As shown below, Fountain Hills as a place to work (57.9%) and
Fountain Hills as a place to do business (42.8%) were the bottom
two items with the lowest ratings of excellent/good.
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page iv
Town of Fountain Hills
Community Survey
Executive Summary
Major Findings
Residents are satisfied with the quality of garbage, refuse
collection services, fire protection services, and parks &
recreation programs/facilities.
Residents were asked to rate their level of satisfaction with major
categories of Town services and the top three services with the highest
sum percentage of very satisfied and satisfied responses were: the
quality of garbage and refuse collection services provided by Republic
Services (92.1%), fire protection services (92.0%), and parks and
recreation programs/facilities (87.3%).
As the graph shows below, the bottom three major categories of
services were: effectiveness of the Town's communication with the
public, maintenance of Town streets and infrastructure, and
enforcement of Town codes and ordinances by the Town.
61.5% of residents were either very satisfied or satisfied with the
effectiveness of the Town's communication with the public; 29.0% were
neither satisfied or dissatisfied and 9.5% were either dissatisfied or very
dissatisfied.
49.1% of residents were either very satisfied or satisfied with the
maintenance of Town streets and infrastructure; 24.9% were neither
satisfied or dissatisfied and 26.0% were either dissatisfied or very
dissatisfied.
46.3% of residents were either very satisfied or satisfied with the
enforcement of Town codes and ordinances by the Town; 36.3% were
neither satisfied or dissatisfied and 17.4% were either dissatisfied or
very dissatisfied.
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page v
Town of Fountain Hills
Community Survey
Executive Summary
Major Findings
Maintenance of Fountain Hills' streets and
infrastructure are not only one of the most important
services residents feel should receive the most
emphasis from leaders over the next two years, it is also
a service that residents would not be willing to see
services be reduced/eliminated.
Residents were asked to rate their top three major categories of
Town services they think should receive the most emphasis from
Town leaders over the next two years. Based on the sum of
resident's top three choices, the top four services with the highest
percentage of responses were:
Maintenance of streets and infrastructure (74.4%)
Quality of Maricopa County Sheriff's Office services (35.7%)
Quality of parks and recreation programs/facilities (30.3%)
Flow of traffic and ease of getting around Town (29.7%)
Residents were asked to rate, if the Town needed to reduce or
eliminate major services, which three services they would be most
willing for the Town to reduce/eliminate.
The top three services residents would be willing for the Town to
reduce or eliminate are; library program/services (35.9%),
enforcement of Town codes and ordinances (33.0%), and
effectiveness of the Town's communication with the public
(29.3%).
The four services that residents would be the least willing for the
Town to reduce or eliminate are listed below.
Garbage and
refuse collection
services (9.0%)
Maricopa County
Sheriff's Office
services (7.1%)
Maintenance of
streets and
infrastructure
(5.8%)
Fire protection
services (1.7%)
1.
2.
3.
4.
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page vi
Town of Fountain Hills
Community Survey
Executive Summary
Major Findings
Over three-quarters of residents are satisfied with the
cleanliness and maintenance of landscaping of streets,
other public areas, and the condition of street signs and
traffic signals. The condition of major streets and
neighborhood streets in Fountain Hills had the highest
dissatisfied ratings for the Town maintenance category
of services.
The Town maintenance services that had the highest ratings of
satisfaction were; the cleanliness of streets and other public areas
(82.5%), condition of street signs and traffic signals (78.5%), and the
maintenance of landscaping along major streets (77.2%).
Residents were the least satisfied with the condition of major
streets (61.7%) and neighborhood streets (56.6%).
The graph below shows the maintenance services with the
highest dissatisfaction ratings were the condition of major
streets (23.2%) and neighborhood streets (26.1%).
The top two Town maintenance services that resident's think should
receive the most emphasis from Town leaders over the next two
years, based on the sum of their top two choices, are listed below.
Condition of major streets (62.8%)
Condition of neighborhood streets (40.9%)
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page vii
Town of Fountain Hills
Community Survey
Executive Summary
Major Findings
Items that influence perception of the Town that had
the highest ratings of below average and poor were the
quality of retail/restaurant/entertainment businesses,
the ability to participate in decision-making processes,
the leadership of the Town's elected officials, and the
accessibility and transparency of information provided
by the Town Council.
51.3% of residents rated the quality of retail, restaurant, and
entertainment businesses in the Town as excellent or good; 21.3%
gave a rating of neutral and 27.3% of residents rated the quality as
below average or poor.
47.6% of residents rated the leadership of the Town's elected
officials as excellent or good; 32.6% gave a neutral rating and 19.8%
gave a rating of below average or poor.
47.3% of residents rated the accessibility and transparency of
information provided by the Town Council as excellent or good;
33.4% gave a neutral rating and 19.3% gave a rating of below average
or poor.
33.1% of residents rated the ability to participate in the Town's
decision-making process as excellent or good; 44.2% gave a neutral
rating and 22.7% gave a rating of either below average or poor.
The chart below shows that 49.3% of residents indicated they were
either very satisfied or satisfied with the job the Mayor and Town
Council are doing; 35.2% were neither satisfied or dissatisfied and
15.4% were either dissatisfied or very dissatisfied.
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page viii
Town of Fountain Hills
Community Survey
Executive Summary
Major Findings
About half of residents currently use the Town's website
to get information about the Town and about half find
the usefulness of the Town's website to be
excellent/good. Which could attribute to the Town's
ratings of the ease of accessing various communication
services, the level of satisfaction resident's have with
the Town's accessibility and transparency of
information provided by the Town Council, availability
of information about programs/services, and the Town's
efforts to keep residents informed about local issues.
52.3% of residents rated the usefulness of the Town's website as
excellent/good; 36.3% rated the usefulness of the website as neither
good or poor (neutral) and 10.9% rated the usefulness of the
website as below average/poor.
Residents were asked which communication sources they
currently use to get information about the Town and 49.2%
indicated they currently use the Town's website (in the top three
sources used by residents for information). When asked what
the three sources of information are resident's most preferred,
45.2% indicated the Town website is their most preferred way to
learn about activities and Town services (in the top three most
preferred sources).
68.5% of residents are either very satisfied or satisfied with the
availability of information about programs/services provided by the
Town; 25.8% are neither satisfied or dissatisfied and 5.7% are
dissatisfied/very dissatisfied.
58.6% of residents are either very satisfied or satisfied with the
Town's efforts to keep residents informed about local issues; 29.7%
are neither satisfied or dissatisfied, and 11.7% are dissatisfied/very
dissatisfied.
The three communication items that had the lowest ratings of
satisfaction were; how easy it is to access information about Town
Board and Commision meetings (44.3%), how easy it is to access the
Town's financial information (33.6%), and how easy it is to access
campaing finance and lobbyist disclosures (26.5%).
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page ix
Town of Fountain Hills
Community Survey
Executive Summary
Additional Findings
Overall, resident's perception of safety in Fountain Hills is positive.
97.6% of residents indicated they feel very safe or safe in their
neighborhood during the day and 91.3% feel very safe or safe in
their neighborhood at night.
79.2% of residents indicated they feel very safe or safe in Town
parks; 16.7% feel neither safe or unsafe and 4.1% feel unsafe or
very unsafe.
Public safety services that had the highest ratings of satisfaction
were the overall quality of the local fire protection by Rural Metro
(91.7%), overall quality of EMS services (87.9%), and the overall
quality of police protection provided by the Sheriff's Office (78.8%).
66.9% of residents indicated they were either very satisfied or
satisfied with the Town's efforts to prevent crime; 25.9% were
neither satisfied or dissatisfied and 7.2% were either dissatisfied
or very dissatisfied.
When residents were asked to rate the public safety services that
they think should receive the most emphasis from Town leaders,
the top response, based on the sum of resident's top two choices,
was the Town's efforts to prevent crime (50.5%). Followed by the
overall quality of police protection (39.8%).
Overall residents seem to be satisfied with parks and recreation
services provided by the Town. At least 80.0% of residents are either
very satisfied or satisfied with:
The location of the parks (93.5%)
Maintenance of the parks (89.0%)
Hiking/walking/biking trails (89.0%)
Number of parks (84.4%)
Variety of parks (84.1%)
The top three parks and recreation services that residents indicated
they think should receive the most emphasis, based on the sum of
their top three choices, from Town leaders over the next two years
are listed below.
Maintenance of the parks (62.0%)
Hiking/walking/biking trails (44.9%)
Quality of recreation programs offered (40.8%)
77.5% of residents were either very satisfied or satisfied with
the quality of recreation programs offered; 20.3% were
neither satisfied or dissatisfied and 2.2% were either
dissatisfied or very dissatisfied.
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page x
Town of Fountain Hills
Community Survey
Executive Summary
Additional Findings
Residents were asked, from a list of eleven various communication
sources, which they currently use to get information about the
Town. The top (6) responses were:
Fountain Hills Times (75.9%)
Word of mouth (61.7%)
Town website (49.2%)
Fountain Hills Insider (37.6%)
Local television news (29.5%)
Fountain Hills Facebook (29.0%)
Shown in the chart below are the sum percentage of resident's top
three choices for their most preferred way to learn about Town
activities and services. The top four sources that resident's most
prefer to use to learn about activities and services in the Town are
listed below.
Fountain Hills Times (68.2%)
Town website (45.2%)
Fountain Hills Insider (31.8%)
Fountain Hills Facebook (25.6%)
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page xi
Town of Fountain Hills
Community Survey
Executive Summary
Benchmark Analysis
ETC Institute compared the 2021 results of Fountain Hills
Community Survey with the average of communities with a
population of 30,000 or less, in the mountain region, and nationally.
More information can be found in Section 3 of the report.
Overall, when compared to the other communities, Fountain Hills'
results exceeded theirs in a multitude of services.
Differences of +/-4.5% are considered significant. Compared to the
national average, there were 23 positive differences and four (4)
significant negative differences of the 41 services analyzed. The top
four significant positive differences were;
As a place to retire (+32.5%)
Flow of traffic and ease of getting around the Town/City
(+29.7%)
Overall appearance of the Town/City (+24.6%)
Hiking/walking/biking trails (+23.1%)
The four significant negative differences were;
Enforcement of Town/City codes and ordinances (-5.4%)
As a place to work (-6.2%)
Ability to participate in the Town/City's decision-making process
(-7.5%)
Leadership of the Town/City's elected officials (-8.9%)
Differences between Fountain Hills' results and regional averages,
there were significant positive differences in 22 services and
significant negative differences in four (4) of the 41 services
analyzed.
Differences between Fountain Hills' results and average for
communities with a population of 30,000 or less, there were
significant positive differences in 19 services and significant
negative differences in five (5) of the 41 services analyzed.
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page xii
Town of Fountain Hills
Community Survey
Executive Summary
Conclusion
(Importance-Satisfaction Analysis)
To ensure the Town continues to deliver high quality services to its
residents, ETC Institute recommends the Town emphasize the following
areas.
Overall Priorities for the Town by Major Categories of Services:
The first level of analysis reviewed the importance of and satisfaction
with major Town services. This analysis was conducted to help set the
overall priorities for the Town. The table below shows the Importance-
Satisfaction Analysis for three (3) of the ten (10) major services
analyzed. Based on the results of this analysis, the major service that is
recommended as the top opportunity for improvement over the next
two years, in order to raise the Town's overall satisfaction rating, is the
maintenance of Fountain Hills' streets and infrastructure
(IS Rating=0.3787)
Public Safety: the Town's efforts to prevent crime (IS Rating=0.1672)
Parks & Recreation: quality of recreation programs offered (IS
Rating=0.0918)
Maintenance: condition of major streets (IS Rating=0.2405) and
condition of neighborhood streets (IS Rating=0.1775)
Priorities for Specific Areas:
The second level of analysis reviewed the importance of and
satisfaction with specific areas of services. This analysis was conducted
to help departmental managers set priorities for their department.
Based on the results of this analysis, the services that are
recommended as the top priorities within each department over the
next two years are listed below:
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page xiii
Town of Fountain Hills
Community Survey
Charts & Graphs of
Overall Results
Section 2:
Charts and Graphs
of Overall Results
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 1
50%
55%
50%
48%
32%
32%
35%
23%
14%
11%
42%
37%
38%
36%
48%
45%
36%
39%
36%
36%
5%
8%
11%
15%
14%
18%
25%
29%
25%
36%
2%
2%
2%
6%
5%
4%
8%
18%
15%
1%
0%
1%
1%
1%
1%
8%
3%
Quality of garbage & refuse collection services pr
Quality of Fountain Hills fire protection services
Quality of Fountain Hills parks & recreation progr
Quality of Fountain Hills library program & servic
Flow of traffic & ease of getting around Town
Quality of Maricopa County Sheriff's Office servic
Quality of customer service you receive from Town
Effectiveness of Town's communication with the pub
Maintenance of Fountain Hills' streets & infrastru
Enforcement of Town codes & ordinances by Town
0%20%40%60%80%100%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Q1. Overall Level of Satisfaction with Town Services
by percentage of respondents using a 5-point scale, where 5 means very satisfied and 1 means very dissatisfied
(excluding don’t know responses)
Enforcement of Town codes & ordinances
by the Town
Maintenance of Fountain Hills' streets
& infrastructure
Effectiveness of Town's communication
with the public
Quality of customer service you receive from
Town employees
Quality of Maricopa County Sheriff's Office services
Quality of Fountain Hills library program & services
Quality of Fountain Hills parks & recreation
programs & facilities
Quality of Fountain Hills fire protection services
Quality of garbage & refuse collection services
provided by Republic Services
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 2
Q2. Respondents’ Level of Importance for Major Town Services They
Think Should Receive the Most Emphasis From Town Leaders Over the
Next Two Years
74.4%
35.7%
30.3%
29.7%
28.0%
24.7%
18.3%
8.2%
6.9%
6.0%
Maintenance of Fountain Hills' streets & infrastru
Quality of Maricopa County Sheriff's Office servic
Quality of Fountain Hills parks & recreation progr
Flow of traffic & ease of getting around Town
Effectiveness of Town's communication with the pub
Enforcement of Town codes & ordinances by Town
Quality of Fountain Hills fire protection services
Quality of Fountain Hills library program & servic
Quality of garbage & refuse collection services pr
Quality of customer service you receive from Town
0.0%20.0%40.0%60.0%80.0%
Most Emphasis
Second Choice
Third Choice
by sum percentage of respondents chose the service as one of their top three choices
Enforcement of Town codes & ordinances
by the Town
Maintenance of Fountain Hills' streets & infrastructure
Effectiveness of Town's communication
with the public
Quality of customer service you receive from
Town employees
Quality of Maricopa County Sheriff's Office services
Quality of Fountain Hills library program & services
Quality of Fountain Hills parks & recreation
programs & facilities
Quality of Fountain Hills fire protection services
Quality of garbage & refuse collection services
provided by Republic Services
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 3
Q3. Respondents’ Level of Willingness for the Town to
Reduce/Eliminate Major Town Services in the Event the Town
Needed to Make a Reduction in Services
35.9%
33.0%
29.3%
27.3%
24.4%
21.3%
9.0%
7.1%
5.8%
1.7%
Quality of Fountain Hills library program & servic
Enforcement of Town codes & ordinances by Town
Effectiveness of Town's communication with the pub
Quality of customer service you receive from Town
Flow of traffic & ease of getting around Town
Quality of Fountain Hills parks & recreation progr
Quality of garbage & refuse collection services pr
Quality of Maricopa County Sheriff's Office servic
Maintenance of Fountain Hills' streets & infrastru
Quality of Fountain Hills fire protection services
0.0% 10.0% 20.0% 30.0% 40.0% 50.0%
First Choice
Second Choice
Third Choice
by sum percentage of respondents chose the service as one of their top three choices
Enforcement of Town codes & ordinances by the Town
Maintenance of Fountain Hills' streets & infrastructure
Effectiveness of Town's communication with the public
Quality of customer service you receive from
Town employees
Quality of Maricopa County Sheriff's Office services
Quality of Fountain Hills library program & services
Quality of Fountain Hills parks & recreation
programs & facilities
Quality of Fountain Hills fire protection services
Quality of garbage & refuse collection services
provided by Republic Services
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 4
53%
41%
24%
23%
23%
21%
17%
18%
11%
14%
13%
10%
41%
49%
54%
46%
44%
39%
38%
35%
40%
33%
35%
23%
5%
6%
18%
24%
24%
33%
39%
36%
21%
33%
33%
44%
1%
3%
3%
5%
7%
4%
4%
9%
19%
12%
12%
13%
1%
1%
2%
2%
3%
2%
2%
8%
8%
8%
10%
Overall quality of life in Fountain Hills
Overall appearance of Fountain Hills
Overall quality of services provided by Town
How well Town treats residents regardless of age,
Availability of information about Town programs, e
How professional Town employees are in the way the
Fountain Hills online services (registration, paym
Usefulness of Town's website
Quality of retail, restaurant, & entertainment bus
Leadership of Town's elected officials
Accessibility & transparency of information provid
Your ability to participate in Town's decision-mak
0%20%40%60%80%100%
Excellent Good Neutral Below Average Poor
Q4. Perceptions of the Town of Fountain Hills
by percentage of respondents using a 5-point scale, where 5 means excellent and 1 means poor
(excluding don’t know responses)
How well the Town treats residents regardless of
age, disability, gender, or other characteristics
Your ability to participate in Town's decision-making
processes
Accessibility & transparency of information
provided by Town Council
Quality of retail, restaurant, &
entertainment businesses
Fountain Hills online services (registration, payment, etc.)
How professional Town employees are in the way
they conduct Town business
Availability of information about Town programs,
events, services, & issues
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 5
76%
49%
36%
22%
42%
43%
2%
7%
17%
0%
2%
4%
0%
0%
In your neighborhood during the day
In your neighborhood at night
In Town parks
0%20%40%60%80%100%
Very Safe Safe Neutral Unsafe Very Unsafe
Q6. Perceptions of Safety in the Town of Fountain Hills
by percentage of respondents using a 5-point scale, where 5 means very safe and 1 means very unsafe
(excluding don’t know responses)
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 6
56%
48%
35%
36%
23%
23%
36%
40%
44%
39%
44%
44%
8%
12%
17%
20%
26%
21%
1%
3%
3%
6%
9%
1%
2%
1%
4%
Overall quality of local fire protection
Overall quality of emergency medical services
Overall quality of police protection provided by t
How quickly Town's public safety personnel respond
Town's efforts to prevent crime
Overall enforcement of local traffic laws by the S
0%20%40%60%80%100%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Q7. Level of Satisfaction with Town Public Safety Services
by percentage of respondents using a 5-point scale, where 5 means very satisfied and 1 means very dissatisfied
(excluding don’t know responses)
Overall quality of police protection provided by
the Sheriff's Office
Overall enforcement of local traffic laws by
the Sheriff's Office
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 7
50.5%
39.8%
24.3%
24.3%
19.4%
15.7%
Town's efforts to prevent crime
Overall quality of emergency medical services
How quickly Town's public safety personnel respond
Overall quality of local fire protection
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0%
Most Emphasis
Second Choice
Q8. Respondents’ Level of Importance for Public Safety Services They
Think Should Receive the Most Emphasis From Town Leaders Over the
Next Two Years
by sum percentage of respondents chose the service as one of their top two choices
Overall enforcement of local traffic laws by the
Sheriff's Office
Overall quality of police protection provided by the
Sheriff's Office
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 8
46%
37%
46%
40%
39%
34%
33%
24%
47%
52%
43%
45%
45%
46%
44%
44%
6%
9%
8%
14%
14%
19%
20%
30%
1%
2%
3%
1%
1%
1%
2%
1%
1%
1%
0%
1%
1%
0%
0%
Location of parks
Maintenance of parks
Hiking/walking/biking trails
Number of parks
Variety of parks
Outdoor athletic fields & courts
Quality of recreation programs
Hours of operation at the Community Center
0%20%40%60%80%100%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Q9. Level of Satisfaction with Town Parks and Recreation Services
by percentage of respondents using a 5-point scale, where 5 means very satisfied and 1 means very dissatisfied
(excluding don’t know responses)
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 9
62.0%
44.9%
40.8%
27.5%
16.8%
15.9%
11.0%
5.3%
Maintenance of parks
Hiking/walking/biking trails
Quality of recreation programs
Outdoor athletic fields & courts
Variety of parks
Hours of operation at the Community Center
Number of parks
Location of parks
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0%
Most Emphasis
Second Choice
Third Choice
Q10. Respondents’ Level of Importance for Parks and Recreation
Services They Think Should Receive the Most Emphasis From Town
Leaders Over the Next Two Years
by sum percentage of respondents chose the service as one of their top three choices
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 10
22%
18%
15%
15%
12%
9%
6%
47%
41%
40%
40%
32%
24%
21%
26%
30%
32%
34%
44%
49%
46%
5%
9%
11%
9%
10%
12%
19%
1%
3%
3%
2%
2%
6%
9%
Availability of information about Town programs &
Efforts of the Town to keep you informed about loc
How easy it is to access Town election information
How easy it is to access Town Council meetings & i
How easy it is to access information on Town Board
How easy it is to access Town's financial informat
How easy it is to access campaign finance & lobbyi
0%20% 40% 60% 80% 100%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Q11. Level of Satisfaction with Communication Items
by percentage of respondents using a 5-point scale, where 5 means very satisfied and 1 means very dissatisfied
(excluding don’t know responses)
How easy it is to access campaign finance & lobbyist
disclosures
How easy it is to access Town's financial information
How easy it is to access information on Town Board &
Commission meetings
How easy it is to access Town Council meetings &
information
How easy it is to access Town election information
Efforts of the Town to keep you informed about local
issues
Availability of information about Town programs &
services
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 11
Q12. Please CHECK ALL of the communication sources you currently
use to get information about the Town of Fountain Hills.
75.9%
61.7%
49.2%
37.6%
29.5%
29.0%
15.5%
5.8%
2.4%
1.5%
3.7%
Fountain Hills Times
Word of mouth
FH.AZ.GOV (Town website)
Fountain Hills Insider (Town newsletter)
Local TV news
Fountain Hills Facebook
FH Government Channel 11
Radio
Fountain Hills Instagram
Fountain Hills Twitter
Other print/digital publications
0.0%20.0%40.0%60.0%80.0%
%Respondents
by percentage of respondents (multiple choices could be selected)
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 12
Q13. Respondents’ Most Preferred Ways to Learn About Activities
and Services in the Town
68.2%
45.2%
31.8%
25.6%
22.4%
16.1%
8.9%
2.6%
1.9%
1.5%
6.3%
Fountain Hills Times
FH.AZ.GOV (Town website)
Fountain Hills Insider (Town newsletter)
Fountain Hills Facebook
Word of mouth
Local TV news
FH Government Channel 11
Fountain Hills Instagram
Radio
Fountain Hills Twitter
Other print/digital publications
0.0%20.0%40.0%60.0%80.0%
Most Preferred
Second Choice
Third Choice
by sum percentage of respondents chose the method as one of their top three choices
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 13
15%
18%
25%
26%
32%
47%
39%
53%
52%
51%
15%
17%
15%
12%
11%
19%
16%
6%
8%
6%
4%
10%
1%
3%
0%
Condition of major Town streets
Condition of streets in your neighborhood
Condition of Town street signs & traffic signals
Maintenance of landscaping along major streets
Cleanliness of Town streets & other public areas
0%20%40%60%80%100%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Q14. Level of Satisfaction with Town Maintenance
by percentage of respondents using a 5-point scale, where 5 means very satisfied and 1 means very dissatisfied
(excluding don’t know responses)
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 14
62.8%
40.9%
29.0%
24.8%
18.5%
Condition of major Town streets
Condition of streets in your neighborhood
Maintenance of landscaping along major streets
Cleanliness of Town streets & other public areas
Condition of Town street signs & traffic signals
0.0%20.0%40.0%60.0%80.0%
Most Emphasis
Second Choice
Q15. Respondents’ Level of Importance for Maintenance Services They
Think Should Receive the Most Emphasis From Town Leaders Over the
Next Two Years
by sum percentage of respondents chose the service as one of their top three choices
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 15
Yes
60.0%
No
32.0%
Don’t Know
8.0%
Q16. Would you support a bond referendum to raise funds to help
improve streets in Fountain Hills?
by percentage of respondents
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 16
Q17. Please indicate if you, or members of your household, have
participated in each of the activities listed below.
66.8%
64.8%
35.3%
30.0%
26.3%
23.0%
Read Fountain Hills Insider newsletter
Visited Town's website (FH.AZ.GOV)
Followed any of Town's social media pages
Conducted any transactions on Town's website
Watched Town of Fountain Hills Channel 11
Attended any type of Town sponsored meeting
0.0%20.0%40.0%60.0%80.0%
%Yes
by percentage of respondents that indicated “yes” (multiple choices could be selected)
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 17
Very satisfied
15.4%
Satisfied
33.9%
Neutral
35.2%
Dissatisfied
10.1%
Very dissatisfied
5.3%
Q18. Overall, how satisfied are you with the job the Mayor and
Town Council are doing?
by percentage of respondents (without unsure responses)
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 18
Yes
37.2%
No
62.8%
by percentage of respondents
Q19. Have you contacted the Town of Fountain Hills during
the past 12 months?
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 19
16.5%
15.3%
11.2%
11.2%
10.0%
9.4%
7.6%
7.6%
4.1%
Other
7.1%
by percentage of respondents that contacted the Town during the last year (without not provided responses)
Q19a. Which department did you contact most recently?
Town of Fountain Hills
Fire Department
General Town Information
Planning & Zoning
(Development Services Department)
Mayor & Town Council
Maricopa County Sheriff's Office
Community Center
Parks & Recreation
(Community Services Department)
Code Compliance
(Development Services Department)
Building Permits/Building Safety
(Development Services Department)
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 20
36%
43%
40%
44%
40%
37%
35%
39%
36%
35%
42%
35%
37%
33%
36%
34%
33%
29%
32%
29%
17%
14%
12%
14%
13%
15%
21%
16%
20%
13%
4%
5%
10%
6%
9%
11%
9%
12%
9%
16%
1%
3%
1%
4%
2%
3%
2%
4%
3%
8%
Hours of service (7am-6pm) that operator is availa
How honest the employee was
How carefully the employee listened to you
The way you were treated
How fairly you were treated
Accuracy of information & assistance you were give
How easy they were to contact
How quickly Town staff responded to your request
Ability of call taker to answer your question
How well your issue was handled
0%20%40%60%80%100%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Q19b. Level of Satisfaction with Town Maintenance
by percentage of respondents that contacted the Town during the last year, using a 5-point scale, where 5 means very satisfied and
1 means very dissatisfied
(excluding don’t know responses)
Accuracy of information & assistance you
were given
Hours of service (7am-6pm) that operator
is available
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 21
67%
66%
53%
38%
25%
26%
17%
32%
30%
34%
36%
37%
32%
26%
1%
4%
10%
19%
23%
29%
30%
0%
1%
3%
7%
13%
10%
17%
0%
0%
1%
1%
3%
3%
10%
As a place to live
As a place to retire
As a place to visit
As a place to raise children
As a place to work
As a place to do business
0%20%40%60%80%100%
Excellent Good Neutral Below Average Poor
Q20. Overall Ratings of the Town of Fountain Hills
by percentage of respondents using a 5-point scale, where 5 means excellent and 1 means poor
(excluding don’t know responses)
As a community that is moving
in the right direction
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 22
0-5 years
23.7%
6-10 years
14.9%
11-15 years
8.8%
16-20 years
14.4%
21-30 years
26.3%
31 years or longer
11.9%
by percentage of respondents (without not provided responses)
Demographics: Q24. Approximately how many years have you
lived in Fountain Hills?
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 23
18-34 years
8.7%
35-44 years
10.2%
45-54 years
15.3%
55-64 years
21.3%
65 years or older
44.4%
Demographics: Q25. What is your age?
by percentage of respondents (without not provided responses)
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 24
Yes
12.1%
No
87.9%
Demographics: Q26. Do you have children under the age of 18
living at home?
by percentage of respondents (without not provided responses)
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 25
Demographics: Q27. On average, how many months per year do
you live in Fountain Hills?
83.4%
1.5%
2.0%
2.2%
3.1%
2.6%
3.7%
0.9%
0.2%
0.2%
0.2%
12 months
11 months
10 months
9 months
8 months
7 months
6 months
5 months
4 months
3 months
2 months
0.0%20.0%40.0%60.0%80.0%
%Respondents
by percentage of respondents (without not provided responses)
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 26
Own
88.4%
Rent
11.6%
Demographics: Q28. Do you own or rent your current residence?
by percentage of respondents (without not provided responses)
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 27
Yes
50.9%
No
49.1%
Demographics: Q29. Do you live in a home that is part of a
homeowner's association?
by percentage of respondents (without not provided responses)
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 28
Yes
90.7%
No
9.3%
Demographics: Q30. Are you registered to vote in Fountain Hills?
by percentage of respondents (without not provided responses)
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 29
Yes
1.1%
No
98.9%
Demographics: Q31. Are you or the members of your household
employed by the Town of Fountain Hills?
by percentage of respondents (without not provided responses)
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 30
Demographics: Q32. Which of the following best describes your
current employment status?
51.1%
37.7%
7.9%
2.4%
0.4%
0.2%
0.2%
Retired
Employed full-time
Employed part-time
Homemaker
Unemployed not seeking work
Unemployed but seeking work
You/family work for Town of Fountain Hills
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0%
%Respondents
by percentage of respondents (without not provided responses)
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 31
by percentage of respondents that are employed (multiple choices could be selected)
Demographics: Q32a. If "employed," Please indicate where you
currently work.
40.6%
28.5%
23.2%
13.5%
In Phoenix Metro Area
In Fountain Hills
Remotely/from home (not due to COVID-19)
Remotely/from home (due to COVID-19)
0.0% 10.0% 20.0% 30.0% 40.0% 50.0%
%Respondents
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 32
Male
48.8%
Female
51.2%
Demographics: Q33. Your gender:
by percentage of respondents (without not provided responses)
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 33
Town of Fountain Hills
Community Survey
Benchmark Analysis
Section 3:
Benchmark Analysis
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 34
Benchmark Analysis
Overview
ETC Institute's DirectionFinder® program was originally developed in
1999 to help community leaders across the United States use
statistically valid community survey data as a tool for making better
decisions. Since November of 1999, the survey has been administered
in more than 500 communities in 50 states. Most participating
communities conduct the survey on an annual or biennial basis.
This report contains benchmarking data from two sources:
(1) a national survey that was administered by ETC Institute during the
summer of 2021 to a random sample of more than 5,000 residents
across the United States, and (2) a regional survey administered during
the summer of 2021 to a random sample of over 400 residents in the
Mountain Region of the United States.
Interpreting the Charts and Tables
The charts on the following pages show the overall results for Fountain
Hills compared to the average responses from communities with a
population of 30,000 or less, communities in the Mountain Region, and
communities nationally in the United States.
Fountain Hills, AZ result's are indicated with a dark blue bar,
communities with a population under 30,000 with a yellow bar,
Mountain Region with a gold bar, and national average with a gray bar.
The tables following the charts shows differences between Fountain
Hills' results and the smaller community, region, and national averages
for comparison purposes.
These averages are based on the results of the 2021 survey that was
administered by ETC institute. Benchmark results for Fountain HIlls' are
on the following pages.
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 35
Town of Fountain Hills
Community Survey
Benchmark Analysis
92.1%
87.3%
83.4%
79.1%
70.9%
61.5%
49.1%
46.3%
79.4%
77.1%
85.4%
56.7%
73.8%
63.1%
54.5%
53.7%
78.5%
76.1%
82.2%
49.7%
70.3%
60.6%
51.1%
52.3%
78.6%
76.0%
82.1%
49.4%
69.8%
60.6%
50.3%
51.7%
Quality of garbage & refuse collection services
Quality of parks & recreation programs & facilitie
Quality of library program & services
Flow of traffic & ease of getting around the Town/
Quality of customer service you receive from Town/
Effectiveness of the Town/City's communication wit
Maintenance of Town/City streets & infrastructure
Enforcement of Town/City codes & ordinances by the
0.0%20.0%40.0%60.0%80.0%100.0%
Fountain Hills, AZ 2021 Communities with a Population Under 30,000
Mountain Region Average National Average
Satisfaction with Town/City Services
Fountain Hills, AZ Results (2021) vs. Communities with a Population of 30k or Less, Mountain Region,
and National Averages
by sum percentage of respondents who were either very satisfied or satisfied with the service (excluding don’t know responses)BenchmarksEnforcement of Town/City codes & ordinances
by the Town/City
Effectiveness of the Town/City's communication
with the public
Quality of customer service you receive from Town/City
employees
Flow of traffic & ease of getting around the Town/City
Quality of parks & recreation programs & facilities
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 36
94.3%
90.2%
78.2%
69.1%
52.8%
47.6%
33.1%
80.4%
70.2%
75.7%
52.8%
55.5%
58.6%
43.0%
77.8%
66.2%
72.7%
56.1%
56.2%
56.6%
41.0%
77.4%
65.6%
72.1%
55.7%
56.3%
56.5%
40.6%
Overall quality of life in the Town/City
Overall appearance of the Town/City
Overall quality of services provided by the Town/C
How well the Town/City treats residents regardless
Usefulness of the Town/City's website
Leadership of Town/City elected officials
Your ability to participate in the Town/City's dec
0.0%20.0%40.0%60.0%80.0%100.0%
Fountain Hills, AZ 2021 Communities with a Population Under 30,000
Mountain Region Average National Average
Perception of the Town/City
Fountain Hills, AZ Results (2021) vs. Communities with a Population of 30k or Less, Mountain Region,
and National Averages
by sum percentage of respondents who were either excellent or good with the item (excluding don’t know responses)BenchmarksOverall quality of services provided by the Town/City
How well the Town/City treats residents regardless of
age, disability, gender, or other characteristics
Your ability to participate in the Town/City's
decision-making processes
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 37
97.6%
91.3%
79.2%
94.6%
78.5%
72.4%
92.1%
75.3%
69.9%
91.8%
74.7%
69.1%
In your neighborhood during the day
In your neighborhood at night
In Town/City parks
0.0%20.0%40.0%60.0%80.0%100.0%
Fountain Hills, AZ 2021 Communities with a Population Under 30,000
Mountain Region Average National Average
Perception of Town/City Safety
Fountain Hills, AZ Results (2021) vs. Communities with a Population of 30k or Less, Mountain Region,
and National Averages
by sum percentage of respondents who feel either very safe or safe in the environment questioned (excluding don’t know responses)BenchmarksFindings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 38
91.7%
87.9%
78.8%
75.7%
66.9%
66.8%
87.6%
84.3%
83.1%
79.0%
70.9%
68.8%
88.0%
84.9%
79.8%
75.7%
65.6%
64.1%
87.8%
84.5%
79.0%
75.4%
65.0%
63.4%
Overall quality of local fire protection
Overall quality of emergency medical services
Overall quality of police protection
Town/City's efforts to prevent crime
Overall enforcement of local traffic laws
0.0%20.0%40.0%60.0%80.0%100.0%
Fountain Hills, AZ 2021 Communities with a Population Under 30,000
Mountain Region Average National Average
Satisfaction with Public Safety Services
Fountain Hills, AZ Results (2021) vs. Communities with a Population of 30k or Less, Mountain Region,
and National Averages
by sum percentage of respondents who were either very satisfied or satisfied with the service (excluding don’t know responses)BenchmarksHow quickly the Town/City's public safety
personnel respond
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 39
89.0%
89.0%
84.4%
79.7%
77.5%
80.1%
65.5%
70.0%
68.1%
57.3%
78.4%
66.0%
70.9%
66.5%
57.3%
77.9%
65.9%
70.9%
66.3%
57.2%
Maintenance of Town/City parks
Hiking/walking/biking trails in the Town/City
Number of parks offered by the Town/City
Town/City outdoor athletic fields & courts
Quality of recreation programs offered by the Town
0.0%20.0%40.0%60.0%80.0%100.0%
Fountain Hills, AZ 2021 Communities with a Population Under 30,000
Mountain Region Average National Average
Satisfaction with Parks and Recreation Services
Fountain Hills, AZ Results (2021) vs. Communities with a Population of 30k or Less, Mountain Region,
and National Averages
by sum percentage of respondents who were either very satisfied or satisfied with the service (excluding don’t know responses)BenchmarksFindings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 40
68.5%
58.6%
59.7%
57.0%
58.7%
55.6%
58.4%
55.4%
Availability of information about programs & servi
Town/City efforts to keep you informed about local
0.0%20.0%40.0%60.0%
Fountain Hills, AZ 2021 Communities with a Population Under 30,000
Mountain Region Average National Average
Satisfaction with Communication Items
Fountain Hills, AZ Results (2021) vs. Communities with a Population of 30k or Less, Mountain Region,
and National Averages
by sum percentage of respondents who were either very satisfied or satisfied with the service (excluding don’t know responses)BenchmarksAvailability of information about programs &
services provided by the Town/City
Town/City efforts to keep you informed
about local issues
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 41
82.5%
78.5%
77.2%
61.7%
56.6%
73.5%
77.0%
71.9%
62.9%
59.5%
70.6%
73.9%
68.4%
57.3%
56.8%
69.6%
73.6%
67.3%
56.5%
55.7%
Cleanliness of streets & other public areas
Condition of street signs & traffic signals
Maintenance of landscaping along major streets
Condition of major streets
Condition of neighborhood streets
0.0%20.0%40.0%60.0%80.0%100.0%
Fountain Hills, AZ 2021 Communities with a Population Under 30,000
Mountain Region Average National Average
Satisfaction with Maintenance Services
Fountain Hills, AZ Results (2021) vs. Communities with a Population of 30k or Less, Mountain Region,
and National Averages
by sum percentage of respondents who were either very satisfied or satisfied with the service (excluding don’t know responses)BenchmarksFindings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 42
98.7%
95.2%
86.6%
73.4%
57.9%
88.3%
66.9%
68.2%
80.6%
57.1%
84.9%
63.7%
64.7%
77.6%
63.9%
84.4%
62.7%
64.6%
76.8%
64.1%
As a place to live
As a place to retire
As a place to visit
As a place to raise children
As a place to work
0.0%20.0%40.0%60.0%80.0%100.0%
Fountain Hills, AZ 2021 Communities with a Population Under 30,000 Mountain Region Average National Average
Overall Ratings of the Community
Fountain Hills, AZ Results (2021) vs. Communities with a Population of 30k or Less, Mountain Region,
and National Averages
by sum percentage of respondents who were either excellent or good with the service (excluding don’t know responses)BenchmarksFindings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 43
Category of Service Service
Fountain
Hills, AZ
2021
National
Average Difference
Ratings of the Town*As a place to retire 95.2%62.7%32.5%
Major Categories of Town Services Flow of traffic & ease of getting around Town 79.1% 49.4% 29.7%
Perception of the Town*Overall appearance of Fountain Hills 90.2%65.6%24.6%
Parks and Recreation Hiking/walking/biking trails in Fountain Hills 89.0%65.9%23.1%
Ratings of the Town*As a place to visit 86.6%64.6%22.0%
Parks and Recreation Quality of recreation programs offered by Fountain Hills 77.5%57.2%20.3%
Perception of the Town*Overall quality of life in Fountain Hills 94.3%77.4%16.9%
Perception of Town Safety**In your neighborhood at night 91.3%74.7%16.6%
Ratings of the Town*As a place to live 98.7%84.4%14.3%
Parks and Recreation Number of parks offered by Fountain Hills 84.4%70.9%13.5%
Major Categories of Town Services Quality of garbage & refuse collection services provided by Republic
Services 92.1% 78.6% 13.5%
Parks and Recreation Fountain Hills' outdoor athletic fields & courts (e.g., baseball, soccer,
pickleball, basketball)79.7% 66.3% 13.4%
Perception of the Town*How well Town treats residents regardless of age, disability, gender, or
other characteristics 69.1% 55.7% 13.4%
Town Maintenance Cleanliness of streets & other public areas in Fountain Hills 82.5%69.6%12.9%
Major Categories of Town Services Quality of Fountain Hills parks & recreation programs & facilities 87.3% 76.0% 11.3%
Parks and Recreation Maintenance of Fountain Hills' parks 89.0%77.9%11.1%
Communication Availability of information about programs & services provided by
Town of Fountain Hills 68.5% 58.4% 10.1%
Perception of Town Safety**In Town parks 79.2%69.1%10.1%
Town Maintenance Maintenance of landscaping along major Fountain Hills streets, such as
FH Boulevard, Saguaro, Palisades 77.2% 67.3% 9.9%
Perception of the Town*Overall quality of services provided by Town 78.2%72.1%6.1%
Perception of Town Safety**In your neighborhood during the day 97.6%91.8%5.8%
Town Maintenance Condition of major streets in Fountain Hills 61.7%56.5%5.2%
Town Maintenance Condition of street signs & traffic signals along Town streets in
Fountain Hills 78.5% 73.6% 4.9%
Public Safety Overall quality of local fire protection by Rural Metro 91.7%87.8%3.9%
Public Safety Overall quality of emergency medical services in Fountain Hills 87.9%84.5%3.4%
Public Safety Overall enforcement of local traffic laws by Sheriff's Office (MCSO) 66.8% 63.4% 3.4%
Communication Town of Fountain Hills' efforts to keep you informed about local issues 58.6% 55.4% 3.2%
Public Safety Town's efforts to prevent crime 66.9%65.0%1.9%
Major Categories of Town Services Quality of Fountain Hills library program & services 83.4% 82.1% 1.3%
Major Categories of Town Services Quality of customer service you receive from Town employees 70.9% 69.8% 1.1%
Town Maintenance Condition of streets in your neighborhood 56.6%55.7%0.9%
Major Categories of Town Services Effectiveness of Town's communication with the public 61.5% 60.6% 0.9%
Public Safety How quickly Town's public safety personnel respond 75.7%75.4%0.3%
Public Safety Overall quality of police protection provided by Sheriff's Office (MCSO) 78.8% 79.0% -0.2%
Major Categories of Town Services Maintenance of Fountain Hills' streets & infrastructure 49.1% 50.3% -1.2%
Ratings of the Town*As a place to raise children 73.4%76.8%-3.4%
Perception of the Town*Usefulness of Town's website 52.8%56.3%-3.5%
Major Categories of Town Services Enforcement of Town codes & ordinances by Town 46.3% 51.7% -5.4%
Ratings of the Town*As a place to work 57.9%64.1%-6.2%
Perception of the Town*Your ability to participate in Town's decision-making processes 33.1%40.6%-7.5%
Perception of the Town*Leadership of Town's elected officials 47.6%56.5%-8.9%
Benchmark Analysis: Fountain Hills, AZ Results (2021) Compared to the National Average
A difference of +/-4.5% is considered significant
Town of Fountain Hills Community Survey (2021)
Values not denoted with an asterik, or asteriks, are the sum of "very satisfied" and "satisfied" responses
Values denoted with one asterik (*) are sum of "excellent" and "good" responses
Values denoted with one asterik (*) are sum of "very safe" and "safe" responses
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 44
Category of Service Service
Fountain
Hills, AZ
2021
Mountain
Region Average Difference
Ratings of the Town*As a place to retire 95.2%63.7%31.5%
Major Categories of Town Services Flow of traffic & ease of getting around Town 79.1% 49.7% 29.4%
Perception of the Town*Overall appearance of Fountain Hills 90.2%66.2%24.0%
Parks and Recreation Hiking/walking/biking trails in Fountain Hills 89.0%66.0%23.0%
Ratings of the Town*As a place to visit 86.6%64.7%21.9%
Parks and Recreation Quality of recreation programs offered by Fountain Hills 77.5%57.3%20.2%
Perception of the Town*Overall quality of life in Fountain Hills 94.3%77.8%16.5%
Perception of Town Safety**In your neighborhood at night 91.3%75.3%16.0%
Ratings of the Town*As a place to live 98.7%84.9%13.8%
Major Categories of Town Services Quality of garbage & refuse collection services provided by Republic
Services 92.1% 78.5% 13.6%
Parks and Recreation Number of parks offered by Fountain Hills 84.4%70.9%13.5%
Parks and Recreation Fountain Hills' outdoor athletic fields & courts (e.g., baseball, soccer,
pickleball, basketball)79.7% 66.5% 13.2%
Perception of the Town*How well Town treats residents regardless of age, disability, gender, or
other characteristics 69.1% 56.1% 13.0%
Town Maintenance Cleanliness of streets & other public areas in Fountain Hills 82.5%70.6%11.9%
Major Categories of Town Services Quality of Fountain Hills parks & recreation programs & facilities 87.3% 76.1% 11.2%
Parks and Recreation Maintenance of Fountain Hills' parks 89.0%78.4%10.6%
Communication Availability of information about programs & services provided by
Town of Fountain Hills 68.5% 58.7% 9.8%
Perception of Town Safety**In Town parks 79.2%69.9%9.3%
Town Maintenance Maintenance of landscaping along major Fountain Hills streets, such as
FH Boulevard, Saguaro, Palisades 77.2% 68.4% 8.8%
Perception of the Town*Overall quality of services provided by Town 78.2%72.7%5.5%
Perception of Town Safety**In your neighborhood during the day 97.6%92.1%5.5%
Town Maintenance Condition of street signs & traffic signals along Town streets in
Fountain Hills 78.5% 73.9% 4.6%
Town Maintenance Condition of major streets in Fountain Hills 61.7%57.3%4.4%
Public Safety Overall quality of local fire protection by Rural Metro 91.7%88.0%3.7%
Public Safety Overall quality of emergency medical services in Fountain Hills 87.9%84.9%3.0%
Communication Town of Fountain Hills' efforts to keep you informed about local issues 58.6% 55.6% 3.0%
Public Safety Overall enforcement of local traffic laws by Sheriff's Office (MCSO) 66.8% 64.1% 2.7%
Public Safety Town's efforts to prevent crime 66.9%65.6%1.3%
Major Categories of Town Services Quality of Fountain Hills library program & services 83.4% 82.2% 1.2%
Major Categories of Town Services Effectiveness of Town's communication with the public 61.5% 60.6% 0.9%
Major Categories of Town Services Quality of customer service you receive from Town employees 70.9% 70.3% 0.6%
Public Safety How quickly Town's public safety personnel respond 75.7%75.7%0.0%
Town Maintenance Condition of streets in your neighborhood 56.6%56.8%-0.2%
Public Safety Overall quality of police protection provided by Sheriff's Office (MCSO) 78.8% 79.8% -0.9%
Major Categories of Town Services Maintenance of Fountain Hills' streets & infrastructure 49.1% 51.1% -2.0%
Perception of the Town*Usefulness of Town's website 52.8%56.2%-3.4%
Ratings of the Town*As a place to raise children 73.4%77.6%-4.2%
Major Categories of Town Services Enforcement of Town codes & ordinances by Town 46.3% 52.3% -6.0%
Ratings of the Town*As a place to work 57.9%63.9%-6.0%
Perception of the Town*Your ability to participate in Town's decision-making processes 33.1%41.0%-7.9%
Perception of the Town*Leadership of Town's elected officials 47.6%56.6%-9.0%
A difference of +/-4.5% is considered significant
Benchmark Analysis: Fountain Hills, AZ Results (2021) Compared to the Mountain Region's Average
Town of Fountain Hills Community Survey (2021)
Values not denoted with an asterik, or asteriks, are the sum of "very satisfied" and "satisfied" responses
Values denoted with one asterik (*) are sum of "excellent" and "good" responses
Values denoted with one asterik (*) are sum of "very safe" and "safe" responses
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 45
Category of Service Service
Fountain
Hills, AZ
2021
Communities
with a
Population
Under 30,000
Difference
Ratings of the Town*As a place to retire 95.2%66.9%28.3%
Parks & Recreation Services Hiking/walking/biking trails in Fountain Hills 89.0%65.5%23.5%
Major Categories of Services Flow of traffic & ease of getting around Town 79.1%56.7%22.4%
Parks & Recreation Services Quality of recreation programs offered by Fountain Hills 77.5%57.3%20.2%
Perception of the Town*Overall appearance of Fountain Hills 90.2%70.2%20.0%
Ratings of the Town*As a place to visit 86.6%68.2%18.4%
Perception of the Town*How well Town treats residents regardless of age, disability, gender,
or other characteristics 69.1% 52.8% 16.3%
Parks & Recreation Services Number of parks offered by Fountain Hills 84.4%70.0%14.4%
Perception of the Town*Overall quality of life in Fountain Hills 94.3%80.4%13.9%
Perception of Town Safety**In your neighborhood at night 91.3%78.5%12.8%
Major Categories of Services Quality of garbage & refuse collection services provided by Republic
Services 92.1% 79.4% 12.7%
Parks & Recreation Services Fountain Hills' outdoor athletic fields & courts (e.g., baseball, soccer,
pickleball, basketball)79.7% 68.1% 11.6%
Ratings of the Town*As a place to live 98.7%88.3%10.5%
Major Categories of Services Quality of Fountain Hills parks & recreation programs & facilities 87.3% 77.1% 10.2%
Maintenance Services Cleanliness of streets & other public areas in Fountain Hills 82.5%73.5%9.0%
Parks & Recreation Services Maintenance of Fountain Hills' parks 89.0%80.1%8.9%
Communication Availability of information about programs & services provided by
Town of Fountain Hills 68.5% 59.7% 8.8%
Perception of Town Safety**In Town parks 79.2%72.4%6.8%
Maintenance Services Maintenance of landscaping along major Fountain Hills streets, such
as FH Boulevard, Saguaro, Palisades 77.2% 71.9% 5.3%
Public Safety Services Overall quality of local fire protection by Rural Metro 91.7%87.6%4.1%
Public Safety Services Overall quality of emergency medical services in Fountain Hills 87.9%84.3%3.6%
Perception of Town Safety**In your neighborhood during the day 97.6%94.6%3.0%
Perception of the Town*Overall quality of services provided by Town 78.2%75.7%2.5%
Communication Town of Fountain Hills' efforts to keep you informed about local
issues 58.6% 57.0% 1.6%
Maintenance Services Condition of street signs & traffic signals along Town streets in
Fountain Hills 78.5% 77.0% 1.5%
Ratings of the Town*As a place to work 57.9%57.1%0.8%
Maintenance Services Condition of major streets in Fountain Hills 61.7%62.9%-1.2%
Major Categories of Services Effectiveness of Town's communication with the public 61.5%63.1%-1.6%
Public Safety Services Overall enforcement of local traffic laws by Sheriff's Office (MCSO) 66.8% 68.8% -2.0%
Major Categories of Services Quality of Fountain Hills library program & services 83.4%85.4%-2.0%
Perception of the Town*Usefulness of Town's website 52.8%55.5%-2.7%
Major Categories of Services Quality of customer service you receive from Town employees 70.9%73.8%-2.9%
Maintenance Services Condition of streets in your neighborhood 56.6%59.5%-2.9%
Public Safety Services How quickly Town's public safety personnel respond 75.7%79.0%-3.3%
Public Safety Services Town's efforts to prevent crime 66.9%70.9%-4.0%
Public Safety Services Overall quality of police protection provided by Sheriff's Office
(MCSO)78.8% 83.1% -4.3%
Major Categories of Services Maintenance of Fountain Hills' streets & infrastructure 49.1%54.5%-5.4%
Ratings of the Town*As a place to raise children 73.4%80.6%-7.2%
Major Categories of Services Enforcement of Town codes & ordinances by Town 46.3%53.7%-7.4%
Perception of the Town*Your ability to participate in Town's decision-making processes 33.1%43.0%-9.9%
Perception of the Town*Leadership of Town's elected officials 47.6%58.6%-11.0%
Benchmark Analysis: Fountain Hills, AZ Results (2021) Compared to the Average of Communities with a
Population of 30,000 or Less
Town of Fountain Hills Community Survey (2021)
Values not denoted with an asterik, or asteriks, are the sum of "very satisfied" and "satisfied" responses
Values denoted with one asterik (*) are sum of "excellent" and "good" responses
Values denoted with one asterik (*) are sum of "very safe" and "safe" responses
A difference of +/-4.5% is considered significant
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 46
Section 4:
Importance-Satisfaction
Analysis
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 47
Town of Fountain Hills
Community Survey
Importance-Satisfaction
Analysis
Importance-Satisfaction Analysis
Overview
Today, Town officials have limited resources which need to be targeted
to services that are of the most benefit to their residents. Two of the
most important criteria for decision making are;
(1) to target resources toward services of the highest importance to
residents and
(2) to target resources toward those services where residents are the
least satisfied.
The Importance‐Satisfaction (I-S) rating is a unique tool that allows
public officials to better understand both highly important decision-
making criteria for each of the services they are providing. The
Importance‐Satisfaction (I-S) rating is based on the concept that public
agencies will maximize overall resident satisfaction by emphasizing
improvements in those areas where the level of satisfaction is relatively
low, and the perceived importance of the service is relatively high.
The rating is calculated by summing the percentage of responses for
items selected as the first, second, and third most important services
for the Town to provide. The sum is then multiplied by 1 minus the
percentage of respondents who indicated they were positively satisfied
with the Town’s performance in the related area (the sum of the ratings
of 4 and 5 on a 5‐point scale excluding “don’t know” responses). “don’t
know” responses are excluded from the calculation to ensure the
satisfaction ratings among service categories are comparable.
I-S Rating = Importance x (1‐Satisfaction)
Example of the Calculation
Respondents were asked to identify Town services and initiatives
provided by the Town that they thought should receive the most
emphasis, from Town leaders, over the next two years. Seventy-four
percent (74.4%) of respondents selected the maintenance of Town
streets and infrastructure, as one of the most important services for the
Town to provide.
Regarding satisfaction, 49.1% of respondents rated the Town’s overall
performance regarding the maintenance of Town streets and
infrastructure, as a “4” or “5” on a 5‐point scale (where “5” means “very
satisfied”) excluding “don’t know” responses.
The I‐S rating for the maintenance of Town streets and infrastructure, is
calculated by multiplying the sum of the most important percentages
by one minus the sum of the satisfaction percentages. In this example,
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 48
Town of Fountain Hills
Community Survey
Importance-Satisfaction
Analysis
If 100% of the respondents were positively satisfied with the
delivery of the service
If none (0%) of the respondents selected the service as one for the
two or three most important areas for the Town to emphasize over
the next two years.
Definitely Increase Emphasis (IS >= 0.20)
Increase Current Emphasis (0.10 <= IS<0.20)
Maintain Current Emphasis (IS < 0.10)
74.4% was multiplied by 50.9% (1‐0.491). This calculation yielded an I‐S
rating of 0.3787 which ranked first out of the ten services and
initiatives, provided by the Town, that were analyzed.
The maximum rating is 1.00 and would be achieved when 100% of the
respondents select an item as one of their top three choices to
emphasize over the next two years and 0% indicate they are positively
satisfied with the delivery of the service.
The lowest rating is 0.00 and could be achieved under either of the
following two situations:
Interpreting the Ratings
Ratings that are greater than or equal to 0.20 identify areas that should
receive significantly more emphasis over the next two years. Ratings
from 0.10 to 0.20 identify service areas that should receive increased
emphasis. Ratings less than 0.10 should continue to receive the current
level of emphasis.
The results for Fountain Hills are provided on the following pages.
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 49
Town of Fountain Hills
Community Survey
Importance-Satisfaction
Analysis
Importance-Satisfaction Analysis & Ratings
Major Categories of Town Services
Town of Fountain Hills Community Survey (2021)
Fountain Hills, Arizona
Category of Service
Most
Important
%
Most
Important
Rank
Satisfaction
%
Satisfaction
Rank
Importance-
Satisfaction
Rating
I-S
Rating
Rank
Maintenance of Fountain Hills'
streets & infrastructure 74.4%1 49.1%9 0.3787 1
Enforcement of Town codes &
ordinances by Town 24.7%6 46.3%10 0.1326 2
Effectiveness of Town's
communication with the
public
28.0%5 61.5%8 0.1078 3
Quality of Maricopa County
Sheriff's Office services 35.7%2 76.5%6 0.0839 4
Flow of traffic & ease of
getting around Town 29.7%4 79.1%5 0.0621 5
Quality of Fountain Hills parks
& recreation programs &
facilities
30.3%3 87.3%3 0.0385 6
Quality of customer service
you receive from Town
employees
6.0%10 70.9%7 0.0175 7
Quality of Fountain Hills fire
protection services 18.3%7 92.0%2 0.0146 8
Quality of Fountain Hills
library program & services 8.2%8 83.4%4 0.0136 9
Quality of garbage & refuse
collection services provided by
Republic Services
6.9%9 92.1%1 0.0055 10
Most Important %: The "Most Important" percentage represents the sum of the first, second, and third
most important responses for each item. Respondents were asked to identify
the items they thought should receive the most emphasis over the next two years.
Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "4" and "5" excluding
don't knows.' Respondents ranked their level of satisfaction with the each of the items
on a scale of 1 to 5 with "5" being very satisfied and "1" being very dissatisfied.
Medium Priority (I-S < 0.10)
High Priority (I-S = 0.10-0.20)
Very High Priority (I-S > 0.20)
Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %)
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 50
Importance-Satisfaction Analysis & Ratings
Public Safety Services
Town of Fountain Hills Community Survey (2021)
Fountain Hills, Arizona
Category of Service Most
Important %
Most
Important
Rank
Satisfaction
%
Satisfaction
Rank
Importance-
Satisfaction
Rating
I-S
Rating
Rank
Town's efforts to prevent
crime 50.5%1 66.9%5 0.1672 1
Overall quality of police
protection provided by
Sheriff's Office (MCSO)
39.8%2 78.8%3 0.0844 2
Overall enforcement of local
traffic laws by Sheriff's Office
(MCSO)
24.3%3 66.8%6 0.0807 3
How quickly Town's public
safety personnel respond 19.4%5 75.7%4 0.0471 4
Overall quality of emergency
medical services in Fountain
Hills
24.3%4 87.9%2 0.0294 5
Overall quality of local fire
protection by Rural Metro 15.7%6 91.7%1 0.0130 6
Most Important %: The "Most Important" percentage represents the sum of the first and second most important
responses for each item. Respondents were asked to identify the items they thought should
receive the most emphasis over the next two years.
Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "4" and "5" excluding
don't knows.' Respondents ranked their level of satisfaction with the each of the items
on a scale of 1 to 5 with "5" being very satisfied and "1" being very dissatisfied.
High Priority (I-S = 0.10-0.20)
Medium Priority (I-S < 0.10)
Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %)
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 51
Importance-Satisfaction Analysis & Ratings
Parks & Recreation Services
Town of Fountain Hills Community Survey (2021)
Fountain Hills, Arizona
Category of Service Most
Important %
Most
Important
Rank
Satisfaction
%
Satisfaction
Rank
Importance-
Satisfaction
Rating
I-S
Rating
Rank
Quality of recreation programs
offered by Fountain Hills 40.8%3 77.5%7 0.0918 1
Maintenance of Fountain Hills'
parks 62.0%1 89.0%2 0.0682 2
Fountain Hills' outdoor
athletic fields & courts (e.g.,
baseball, soccer, pickleball,
basketball)
27.5%4 79.7%6 0.0558 3
Hours of operation at the
Community Center 15.9%6 68.7%8 0.0498 4
Hiking/walking/biking trails in
Fountain Hills 44.9%2 89.0%3 0.0494 5
Variety of parks offered by
Fountain Hills 16.8%5 84.1%5 0.0267 6
Number of parks offered by
Fountain Hills 11.0%7 84.4%4 0.0172 7
Location of Fountain Hills'
parks 5.3%8 93.5%1 0.0034 8
Most Important %: The "Most Important" percentage represents the sum of the first, second, and third
most important responses for each item. Respondents were asked to identify
the items they thought should receive the most emphasis over the next two years.
Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "4" and "5" excluding
don't knows.' Respondents ranked their level of satisfaction with the each of the items
on a scale of 1 to 5 with "5" being very satisfied and "1" being very dissatisfied.
Medium Priority (I-S < 0.10)
Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %)
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 52
Importance-Satisfaction Analysis & Ratings
Town Maintenance Services
Town of Fountain Hills Community Survey (2021)
Fountain Hills, Arizona
Category of Service Most
Important %
Most
Important
Rank
Satisfaction
%
Satisfaction
Rank
Importance-
Satisfaction
Rating
I-S
Rating
Rank
Condition of major streets in
Fountain Hills 62.8%1 61.7%4 0.2405 1
Condition of streets in your
neighborhood 40.9%2 56.6%5 0.1775 2
Maintenance of landscaping
along major Fountain Hills
streets, such as FH Boulevard,
Saguaro, Palisades
29.0%3 77.2%3 0.0661 3
Cleanliness of streets & other
public areas in Fountain Hills 24.8%4 82.5%1 0.0434 4
Condition of street signs &
traffic signals along Town
streets in Fountain Hills
18.5%5 78.5%2 0.0398 5
Most Important %: The "Most Important" percentage represents the sum of the first and second most important
responses for each item. Respondents were asked to identify the items they thought should
receive the most emphasis over the next two years.
Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "4" and "5" excluding
don't knows.' Respondents ranked their level of satisfaction with the each of the items
on a scale of 1 to 5 with "5" being very satisfied and "1" being very dissatisfied.
Very High Priority (I-S > 0.20)
High Priority (I-S = 0.10-0.20)
Medium Priority (I-S < 0.10)
Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %)
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 53
Section 5:
Tabular Data
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 54
Town of Fountain Hills
Community Survey
Tabular Data
Q1. Overall Satisfaction with Town Services. Using a scale of 5 to 1, where 5 means "Very Satisfied" and 1
means "Very Dissatisfied," please rate your satisfaction with each of the services listed below based on your
experience and observations during the past 12 months.
(N=465)
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know
Q1-1. Quality of Maricopa County
Sheriff's Office services 27.1% 38.3% 15.7% 3.9% 0.4% 14.6%
Q1-2. Quality of Fountain Hills fire
protection services 45.8% 30.8% 6.7% 0.0% 0.0% 16.8%
Q1-3. Quality of Fountain Hills parks &
recreation programs & facilities 46.2% 35.3% 10.3% 1.5% 0.0% 6.7%
Q1-4. Quality of Fountain Hills
library program & services 39.6% 29.5% 12.3% 1.3% 0.2% 17.2%
Q1-5. Maintenance of Fountain Hills'
streets & infrastructure 13.5% 35.3% 24.7% 18.1% 7.7% 0.6%
Q1-6. Enforcement of Town codes &
ordinances by Town 9.2% 30.3% 31.0% 12.7% 2.2% 14.6%
Q1-7. Quality of customer service
you receive from Town employees 27.7% 28.8% 19.6% 3.0% 0.6% 20.2%
Q1-8. Effectiveness of Town's
communication with the public 21.1% 36.3% 27.1% 7.5% 1.3% 6.7%
Q1-9. Flow of traffic & ease of getting
around Town 31.4% 47.5% 14.2% 5.6% 1.1% 0.2%
Q1-10. Quality of garbage & refuse
collection services provided by
Republic Services 49.5% 41.5% 5.2% 1.9% 0.6% 1.3%
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 55
WITHOUT “DON’T KNOW” RESPONSES
Q1. Overall Satisfaction with Town Services. Using a scale of 5 to 1, where 5 means "Very Satisfied" and 1
means "Very Dissatisfied," please rate your satisfaction with each of the services listed below based on your
experience and observations during the past 12 months. (without "don't know")
(N=465)
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Q1-1. Quality of Maricopa County Sheriff's
Office services 31.7% 44.8% 18.4% 4.5% 0.5%
Q1-2. Quality of Fountain Hills fire protection
services 55.0% 37.0% 8.0% 0.0% 0.0%
Q1-3. Quality of Fountain Hills parks & recreation
programs & facilities 49.5% 37.8% 11.1% 1.6% 0.0%
Q1-4. Quality of Fountain Hills library program &
services 47.8% 35.6% 14.8% 1.6% 0.3%
Q1-5. Maintenance of Fountain Hills' streets &
infrastructure 13.6% 35.5% 24.9% 18.2% 7.8%
Q1-6. Enforcement of Town codes & ordinances by
Town 10.8% 35.5% 36.3% 14.9% 2.5%
Q1-7. Quality of customer service you receive from
Town employees 34.8% 36.1% 24.5% 3.8% 0.8%
Q1-8. Effectiveness of Town's communication with
the public 22.6% 38.9% 29.0% 8.1% 1.4%
Q1-9. Flow of traffic & ease of getting around Town 31.5% 47.6% 14.2% 5.6% 1.1%
Q1-10. Quality of garbage & refuse collection services
provided by Republic Services 50.1% 42.0% 5.2% 2.0% 0.7%
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 56
Q2. Which THREE of the items listed in Question 1 do you think should receive the MOST EMPHASIS from
Town leaders over the next TWO years?
Q2. Top choice Number Percent
Quality of Maricopa County Sheriff's Office services 84 18.1 %
Quality of Fountain Hills fire protection services 10 2.2 %
Quality of Fountain Hills parks & recreation programs & facilities29 6.2 %
Quality of Fountain Hills library program & services 9 1.9 %
Maintenance of Fountain Hills' streets & infrastructure 216 46.5 %
Enforcement of Town codes & ordinances by Town 22 4.7 %
Quality of customer service you receive from Town employees 5 1.1 %
Effectiveness of Town's communication with the public 23 4.9 %
Flow of traffic & ease of getting around Town 35 7.5 %
Quality of garbage & refuse collection services provided by Republic
Services 6 1.3 %
None chosen 26 5.6 %
Total 465 100.0 %
Q2. Which THREE of the items listed in Question 1 do you think should receive the MOST EMPHASIS from
Town leaders over the next TWO years?
Q2. 2nd choice Number Percent
Quality of Maricopa County Sheriff's Office services 41 8.8 %
Quality of Fountain Hills fire protection services 53 11.4 %
Quality of Fountain Hills parks & recreation programs & facilities50 10.8 %
Quality of Fountain Hills library program & services 10 2.2 %
Maintenance of Fountain Hills' streets & infrastructure 74 15.9 %
Enforcement of Town codes & ordinances by Town 58 12.5 %
Quality of customer service you receive from Town employees 7 1.5 %
Effectiveness of Town's communication with the public 57 12.3 %
Flow of traffic & ease of getting around Town 45 9.7 %
Quality of garbage & refuse collection services provided by Republic
Services 11 2.4 %
None chosen 59 12.7 %
Total 465 100.0 %
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 57
Q2. Which THREE of the items listed in Question 1 do you think should receive the MOST EMPHASIS from
Town leaders over the next TWO years?
Q2. 3rd choice Number Percent
Quality of Maricopa County Sheriff's Office services 41 8.8 %
Quality of Fountain Hills fire protection services 22 4.7 %
Quality of Fountain Hills parks & recreation programs & facilities62 13.3 %
Quality of Fountain Hills library program & services 19 4.1 %
Maintenance of Fountain Hills' streets & infrastructure 56 12.0 %
Enforcement of Town codes & ordinances by Town 35 7.5 %
Quality of customer service you receive from Town employees 16 3.4 %
Effectiveness of Town's communication with the public 50 10.8 %
Flow of traffic & ease of getting around Town 58 12.5 %
Quality of garbage & refuse collection services provided by Republic
Services 15 3.2 %
None chosen 91 19.6 %
Total 465 100.0 %
SUM OF THE TOP THREE CHOICES
Q2. Which THREE of the items listed in Question 1 do you think should receive the MOST EMPHASIS from
Town leaders over the next TWO years? (top 3)
Sum of the top three choices Number Percent
Quality of Maricopa County Sheriff's Office services 166 35.7 %
Quality of Fountain Hills fire protection services 85 18.3 %
Quality of Fountain Hills parks & recreation programs & facilities141 30.3 %
Quality of Fountain Hills library program & services 38 8.2 %
Maintenance of Fountain Hills' streets & infrastructure 346 74.4 %
Enforcement of Town codes & ordinances by Town 115 24.7 %
Quality of customer service you receive from Town employees 28 6.0 %
Effectiveness of Town's communication with the public 130 28.0 %
Flow of traffic & ease of getting around Town 138 29.7 %
Quality of garbage & refuse collection services provided by Republic
Services 32 6.9 %
None chosen 26 5.6 %
Total 1245
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 58
Q3. If the Town of Fountain Hills ever needed to make a reduction in services, which THREE of the items
listed in Question 1 would you be willing for the Town to reduce or eliminate?
Q3. Top choice Number Percent
Quality of Maricopa County Sheriff's Office services 14 3.0 %
Quality of Fountain Hills fire protection services 2 0.4 %
Quality of Fountain Hills parks & recreation programs & facilities41 8.8 %
Quality of Fountain Hills library program & services 79 17.0 %
Maintenance of Fountain Hills' streets & infrastructure 6 1.3 %
Enforcement of Town codes & ordinances by Town 72 15.5 %
Quality of customer service you receive from Town employees 29 6.2 %
Effectiveness of Town's communication with the public 50 10.8 %
Flow of traffic & ease of getting around Town 42 9.0 %
Quality of garbage & refuse collection services provided by Republic
Services 14 3.0 %
None chosen 116 24.9 %
Total 465 100.0 %
Q3. If the Town of Fountain Hills ever needed to make a reduction in services, which THREE of the items
listed in Question 1 would you be willing for the Town to reduce or eliminate?
Q3. 2nd choice Number Percent
Quality of Maricopa County Sheriff's Office services 7 1.5 %
Quality of Fountain Hills fire protection services 1 0.2 %
Quality of Fountain Hills parks & recreation programs & facilities27 5.8 %
Quality of Fountain Hills library program & services 47 10.1 %
Maintenance of Fountain Hills' streets & infrastructure 9 1.9 %
Enforcement of Town codes & ordinances by Town 50 10.8 %
Quality of customer service you receive from Town employees 52 11.2 %
Effectiveness of Town's communication with the public 52 11.2 %
Flow of traffic & ease of getting around Town 43 9.2 %
Quality of garbage & refuse collection services provided by Republic
Services 8 1.7 %
None chosen 169 36.3 %
Total 465 100.0 %
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 59
Q3. If the Town of Fountain Hills ever needed to make a reduction in services, which THREE of the items
listed in Question 1 would you be willing for the Town to reduce or eliminate?
Q3. 3rd choice Number Percent
Quality of Maricopa County Sheriff's Office services 12 2.6 %
Quality of Fountain Hills fire protection services 5 1.1 %
Quality of Fountain Hills parks & recreation programs & facilities31 6.7 %
Quality of Fountain Hills library program & services 41 8.8 %
Maintenance of Fountain Hills' streets & infrastructure 12 2.6 %
Enforcement of Town codes & ordinances by Town 31 6.7 %
Quality of customer service you receive from Town employees 46 9.9 %
Effectiveness of Town's communication with the public 34 7.3 %
Flow of traffic & ease of getting around Town 29 6.2 %
Quality of garbage & refuse collection services provided by Republic
Services 20 4.3 %
None chosen 204 43.9 %
Total 465 100.0 %
SUM OF THE TOP THREE CHOICES
Q3. If the Town of Fountain Hills ever needed to make a reduction in services, which THREE of the items
listed in Question 1 would you be willing for the Town to reduce or eliminate? (top 3)
Sum of the top three choices Number Percent
Quality of Maricopa County Sheriff's Office services 33 7.1 %
Quality of Fountain Hills fire protection services 8 1.7 %
Quality of Fountain Hills parks & recreation programs & facilities99 21.3 %
Quality of Fountain Hills library program & services 167 35.9 %
Maintenance of Fountain Hills' streets & infrastructure 27 5.8 %
Enforcement of Town codes & ordinances by Town 153 32.9 %
Quality of customer service you receive from Town employees127 27.3 %
Effectiveness of Town's communication with the public 136 29.2 %
Flow of traffic & ease of getting around Town 114 24.5 %
Quality of garbage & refuse collection services provided by Republic
Services 42 9.0 %
None chosen 116 24.9 %
Total 1022
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 60
Q4. Several items that may influence your perception of the Town of Fountain Hills are listed below. Please
rate each item using a scale of 5 to 1, where 5 means "Excellent" and 1 means "Poor" based on your
experience and observations during the past 12 months.
(N=465)
Excellent Good Neutral Below Average Poor Don't Know
Q4-1. Overall quality of services
provided by Town 22.8% 52.0% 17.6% 2.4% 0.9% 4.3%
Q4-2. Overall appearance of Fountain
Hills 40.9% 48.4% 6.2% 2.8% 0.6% 1.1%
Q4-3. Overall quality of life in
Fountain Hills 52.5% 41.1% 4.7% 0.9% 0.0% 0.9%
Q4-4. Leadership of Town's elected
officials 12.9% 30.1% 29.5% 10.5% 7.3% 9.7%
Q4-5. How professional Town
employees are in the way they
conduct Town business 17.6% 32.5% 27.3% 3.7% 2.4% 16.6%
Q4-6. Availability of information
about Town programs, events,
services, & issues 22.4% 42.2% 23.0% 6.9% 1.7% 3.9%
Q4-7. Usefulness of Town's website 13.3% 26.5% 27.3% 6.5% 1.7% 24.7%
Q4-8. Fountain Hills online services
(registration, payment, etc.) 12.0% 26.7% 27.3% 2.6% 1.1% 30.3%
Q4-9. Your ability to participate in
Town's decision-making processes 8.0% 17.8% 34.4% 10.1% 7.5% 22.2%
Q4-10. Accessibility & transparency of
information provided by Town
Council 10.1% 27.3% 26.5% 9.2% 6.0% 20.9%
Q4-11. How well Town treats
residents regardless of age, disability,
gender, or other characteristics 19.8% 39.4% 20.2% 4.3% 1.9% 14.4%
Q4-12. Quality of retail, restaurant, &
entertainment businesses 11.2% 39.6% 21.1% 19.1% 8.0% 1.1%
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 61
WITHOUT “DON’T KNOW” RESPONSES
Q4. Several items that may influence your perception of the Town of Fountain Hills are listed below. Please
rate each item using a scale of 5 to 1, where 5 means "Excellent" and 1 means "Poor" based on your
experience and observations during the past 12 months. (without "don't know")
(N=465)
Excellent Good Neutral Below Average Poor
Q4-1. Overall quality of services provided
by Town 23.8% 54.4% 18.4% 2.5% 0.9%
Q4-2. Overall appearance of Fountain Hills 41.3% 48.9% 6.3% 2.8% 0.7%
Q4-3. Overall quality of life in Fountain Hills 52.9% 41.4% 4.8% 0.9% 0.0%
Q4-4. Leadership of Town's elected officials 14.3% 33.3% 32.6% 11.7% 8.1%
Q4-5. How professional Town employees are in the
way they conduct Town business 21.1% 38.9% 32.7% 4.4% 2.8%
Q4-6. Availability of information about Town
programs, events, services, & issues 23.3% 43.8% 23.9% 7.2% 1.8%
Q4-7. Usefulness of Town's website 17.7% 35.1% 36.3% 8.6% 2.3%
Q4-8. Fountain Hills online services (registration,
payment, etc.) 17.3% 38.3% 39.2% 3.7% 1.5%
Q4-9. Your ability to participate in Town's decision-
making processes 10.2% 22.9% 44.2% 13.0% 9.7%
Q4-10. Accessibility & transparency of information
provided by Town Council 12.8% 34.5% 33.4% 11.7% 7.6%
Q4-11. How well Town treats residents regardless of
age, disability, gender, or other characteristics 23.1% 46.0% 23.6% 5.0% 2.3%
Q4-12. Quality of retail, restaurant, & entertainment
businesses 11.3% 40.0% 21.3% 19.3% 8.0%
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 62
Q6. Several items that may influence your perception of safety in Fountain Hills are listed below. Please rate
your feeling of safety in the following situations using a scale of 5 to 1, where 5 means "Very Safe" and 1
means "Very Unsafe" based on your experience and observations during the past 12 months.
(N=465)
Very Safe Safe Neutral Unsafe Very Unsafe Don't Know
Q6-1. In your neighborhood during
the day 75.5% 21.7% 1.9% 0.2% 0.2% 0.4%
Q6-2. In your neighborhood at night 48.8% 41.7% 6.7% 1.9% 0.0% 0.9%
Q6-3. In Town parks 32.0% 38.5% 14.8% 3.4% 0.2% 11.0%
WITHOUT “DON’T KNOW” RESPONSES
Q6. Several items that may influence your perception of safety in Fountain Hills are listed below. Please rate
your feeling of safety in the following situations using a scale of 5 to 1, where 5 means "Very Safe" and 1
means "Very Unsafe" based on your experience and observations during the past 12 months. (without
"don't know")
(N=465)
Very Safe Safe Neutral Unsafe Very Unsafe
Q6-1. In your neighborhood during the day 75.8% 21.8% 1.9% 0.2% 0.2%
Q6-2. In your neighborhood at night 49.2% 42.1% 6.7% 2.0% 0.0%
Q6-3. In Town parks 36.0% 43.2% 16.7% 3.9% 0.2%
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 63
Q7. Public Safety. Using a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied,"
please rate your satisfaction with each of the services listed below based on your experience and
observations during the past 12 months.
(N=465)
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know
Q7-1. Overall quality of police
protection provided by Sheriff's
Office (MCSO) 31.6% 40.2% 15.7% 3.0% 0.6% 8.8%
Q7-2. Overall enforcement of
local traffic laws by Sheriff's
Office (MCSO) 21.5% 40.2% 19.1% 8.2% 3.4% 7.5%
Q7-3. Overall quality of local fire
protection by Rural Metro 48.6% 31.4% 7.3% 0.0% 0.0% 12.7%
Q7-4. Overall quality of emergency
medical services in Fountain Hills 40.2% 33.5% 9.7% 0.4% 0.0% 16.1%
Q7-5. Town's efforts to prevent
crime 19.1% 37.0% 21.7% 4.9% 1.1% 16.1%
Q7-6. How quickly Town's public
safety personnel respond 27.1% 29.2% 14.6% 2.2% 1.3% 25.6%
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 64
WITHOUT “DON’T KNOW” RESPONSES
Q7. Public Safety. Using a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied,"
please rate your satisfaction with each of the services listed below based on your experience and
observations during the past 12 months. (without "don't know")
(N=465)
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Q7-1. Overall quality of police
protection provided by Sheriff's
Office (MCSO) 34.7% 44.1% 17.2% 3.3% 0.7%
Q7-2. Overall enforcement of local
traffic laws by Sheriff's Office (MCSO) 23.3% 43.5% 20.7% 8.8% 3.7%
Q7-3. Overall quality of local fire
protection by Rural Metro 55.7% 36.0% 8.4% 0.0% 0.0%
Q7-4. Overall quality of emergency
medical services in Fountain Hills 47.9% 40.0% 11.5% 0.5% 0.0%
Q7-5. Town's efforts to prevent crime 22.8% 44.1% 25.9% 5.9% 1.3%
Q7-6. How quickly Town's public safety
personnel respond 36.4% 39.3% 19.7% 2.9% 1.7%
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 65
Q8. Which TWO of the items listed in Question 7 do you think should receive the MOST EMPHASIS from
Town leaders over the next TWO years?
Q8. Top choice Number Percent
Overall quality of police protection provided by Sheriff's Office (MCSO) 134 28.8 %
Overall enforcement of local traffic laws by Sheriff's Office (MCSO) 75 16.1 %
Overall quality of local fire protection by Rural Metro 26 5.6 %
Overall quality of emergency medical services in Fountain Hills 35 7.5 %
Town's efforts to prevent crime 119 25.6 %
How quickly Town's public safety personnel respond 30 6.5 %
None chosen 46 9.9 %
Total 465 100.0 %
Q8. Which TWO of the items listed in Question 7 do you think should receive the MOST EMPHASIS from
Town leaders over the next TWO years?
Q8. 2nd choice Number Percent
Overall quality of police protection provided by Sheriff's Office (MCSO) 51 11.0 %
Overall enforcement of local traffic laws by Sheriff's Office (MCSO) 38 8.2 %
Overall quality of local fire protection by Rural Metro 47 10.1 %
Overall quality of emergency medical services in Fountain Hills 78 16.8 %
Town's efforts to prevent crime 116 24.9 %
How quickly Town's public safety personnel respond 60 12.9 %
None chosen 75 16.1 %
Total 465 100.0 %
SUM OF THE TOP TWO CHOICES
Q8. Which TWO of the items listed in Question 7 do you think should receive the MOST EMPHASIS from
Town leaders over the next TWO years? (top 2)
Sum of the top two choices Number Percent
Overall quality of police protection provided by Sheriff's Office (MCSO) 185 39.8 %
Overall enforcement of local traffic laws by Sheriff's Office (MCSO) 113 24.3 %
Overall quality of local fire protection by Rural Metro 73 15.7 %
Overall quality of emergency medical services in Fountain Hills 113 24.3 %
Town's efforts to prevent crime 235 50.5 %
How quickly Town's public safety personnel respond 90 19.4 %
None chosen 46 9.9 %
Total 855
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 66
Q9. Parks and Recreation. Using a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very
Dissatisfied," please rate your satisfaction with each of the services listed below based on your experience
and observations during the past 12 months.
(N=465)
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know
Q9-1. Maintenance of Fountain Hills'
parks 35.9% 49.5% 8.2% 1.7% 0.6% 4.1%
Q9-2. Location of Fountain Hills'
parks 44.5% 45.8% 5.6% 0.6% 0.0% 3.4%
Q9-3. Hiking/walking/biking trails in
Fountain Hills 43.0% 40.4% 7.1% 2.8% 0.4% 6.2%
Q9-4. Hours of operation at
Community Center 18.9% 34.4% 23.0% 1.1% 0.2% 22.4%
Q9-5. Fountain Hills' outdoor athletic
fields & courts (e.g., baseball, soccer,
pickleball, basketball) 26.2% 35.3% 14.4% 0.6% 0.6% 22.8%
Q9-6. Number of parks offered by
Fountain Hills 37.2% 41.9% 13.1% 1.3% 0.2% 6.2%
Q9-7. Variety of parks offered by
Fountain Hills 36.6% 41.9% 13.3% 1.1% 0.4% 6.7%
Q9-8. Quality of recreation programs
offered by Fountain Hills 26.5% 35.1% 16.1% 1.5% 0.2% 20.6%
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 67
WITHOUT “DON’T KNOW” RESPONSES
Q9. Parks and Recreation. Using a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very
Dissatisfied," please rate your satisfaction with each of the services listed below based on your experience
and observations during the past 12 months. (without "don't know")
(N=465)
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Q9-1. Maintenance of Fountain Hills'
parks 37.4% 51.6% 8.5% 1.8% 0.7%
Q9-2. Location of Fountain Hills' parks 46.1% 47.4% 5.8% 0.7% 0.0%
Q9-3. Hiking/walking/biking trails in
Fountain Hills 45.9% 43.1% 7.6% 3.0% 0.5%
Q9-4. Hours of operation at Community
Center 24.4% 44.3% 29.6% 1.4% 0.3%
Q9-5. Fountain Hills' outdoor athletic
fields & courts (e.g., baseball, soccer,
pickleball, basketball) 34.0% 45.7% 18.7% 0.8% 0.8%
Q9-6. Number of parks offered by
Fountain Hills 39.7% 44.7% 14.0% 1.4% 0.2%
Q9-7. Variety of parks offered by
Fountain Hills 39.2% 44.9% 14.3% 1.2% 0.5%
Q9-8. Quality of recreation programs
offered by Fountain Hills 33.3% 44.2% 20.3% 1.9% 0.3%
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 68
Q10. Which THREE of the items listed in Question 9 do you think should receive the MOST EMPHASIS from
Town leaders over the next TWO years?
Q10. Top choice Number Percent
Maintenance of Fountain Hills' parks 204 43.9 %
Location of Fountain Hills' parks 3 0.6 %
Hiking/walking/biking trails in Fountain Hills 63 13.5 %
Hours of operation at Community Center 20 4.3 %
Fountain Hills' outdoor athletic fields & courts (e.g., baseball, soccer,
pickleball, basketball) 29 6.2 %
Number of parks offered by Fountain Hills 11 2.4 %
Variety of parks offered by Fountain Hills 7 1.5 %
Quality of recreation programs offered by Fountain Hills 43 9.2 %
None chosen 85 18.3 %
Total 465 100.0 %
Q10. Which THREE of the items listed in Question 9 do you think should receive the MOST EMPHASIS from
Town leaders over the next TWO years?
Q10. 2nd choice Number Percent
Maintenance of Fountain Hills' parks 50 10.8 %
Location of Fountain Hills' parks 14 3.0 %
Hiking/walking/biking trails in Fountain Hills 97 20.9 %
Hours of operation at Community Center 32 6.9 %
Fountain Hills' outdoor athletic fields & courts (e.g., baseball, soccer,
pickleball, basketball) 40 8.6 %
Number of parks offered by Fountain Hills 18 3.9 %
Variety of parks offered by Fountain Hills 31 6.7 %
Quality of recreation programs offered by Fountain Hills 65 14.0 %
None chosen 118 25.4 %
Total 465 100.0 %
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 69
Q10. Which THREE of the items listed in Question 9 do you think should receive the MOST EMPHASIS from
Town leaders over the next TWO years?
Q10. 3rd choice Number Percent
Maintenance of Fountain Hills' parks 34 7.3 %
Location of Fountain Hills' parks 8 1.7 %
Hiking/walking/biking trails in Fountain Hills 49 10.5 %
Hours of operation at Community Center 22 4.7 %
Fountain Hills' outdoor athletic fields & courts (e.g., baseball, soccer,
pickleball, basketball) 59 12.7 %
Number of parks offered by Fountain Hills 22 4.7 %
Variety of parks offered by Fountain Hills 40 8.6 %
Quality of recreation programs offered by Fountain Hills 82 17.6 %
None chosen 149 32.0 %
Total 465 100.0 %
SUM OF THE TOP THREE CHOICES
Q10. Which THREE of the items listed in Question 9 do you think should receive the MOST EMPHASIS from
Town leaders over the next TWO years? (top 3)
Sum of the top three choices Number Percent
Maintenance of Fountain Hills' parks 288 61.9 %
Location of Fountain Hills' parks 25 5.4 %
Hiking/walking/biking trails in Fountain Hills 209 44.9 %
Hours of operation at Community Center 74 15.9 %
Fountain Hills' outdoor athletic fields & courts (e.g., baseball, soccer,
pickleball, basketball) 128 27.5 %
Number of parks offered by Fountain Hills 51 11.0 %
Variety of parks offered by Fountain Hills 78 16.8 %
Quality of recreation programs offered by Fountain Hills 190 40.9 %
None chosen 85 18.3 %
Total 1128
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 70
Q11. Communications. Using a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very
Dissatisfied," please rate your satisfaction with each of the services listed below based on your experience
and observations during the past 12 months.
(N=465)
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know
Q11-1. Availability of information
about programs & services
provided by Town of Fountain
Hills 19.6% 42.6% 23.4% 4.7% 0.4% 9.2%
Q11-2. Town of Fountain Hills'
efforts to keep you informed
about local issues 15.9% 36.8% 26.7% 8.2% 2.4% 10.1%
Q11-3. How easy it is to access
Town Council meetings (schedules,
agendas, minutes, videos) 10.3% 28.0% 24.1% 6.5% 1.5% 29.7%
Q11-4. How easy it is to access
information on Town Board &
Commission meetings (schedules,
agendas, minutes) 8.6% 22.2% 30.3% 7.1% 1.3% 30.5%
Q11-5. How easy it is to access
Town election information (election
information & results, voter
outreach) 11.4% 31.0% 24.5% 8.4% 2.2% 22.6%
Q11-6. How easy it is to access
campaign finance & lobbyist
disclosures 3.4% 12.0% 26.7% 11.0% 5.4% 41.5%
Q11-7. How easy it is to access
Town's financial information 6.0% 15.5% 31.2% 7.7% 3.7% 35.9%
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 71
WITHOUT “DON’T KNOW” RESPONSES
Q11. Communications. Using a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very
Dissatisfied," please rate your satisfaction with each of the services listed below based on your experience
and observations during the past 12 months. (without "don't know")
(N=465)
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Q11-1. Availability of information about
programs & services provided by Town
of Fountain Hills 21.6% 46.9% 25.8% 5.2% 0.5%
Q11-2. Town of Fountain Hills' efforts to
keep you informed about local issues 17.7% 40.9% 29.7% 9.1% 2.6%
Q11-3. How easy it is to access Town
Council meetings (schedules, agendas,
minutes, videos) 14.7% 39.8% 34.3% 9.2% 2.1%
Q11-4. How easy it is to access information
on Town Board & Commission meetings
(schedules, agendas, minutes) 12.4% 31.9% 43.7% 10.2% 1.9%
Q11-5. How easy it is to access Town
election information (election information
& results, voter outreach) 14.7% 40.0% 31.7% 10.8% 2.8%
Q11-6. How easy it is to access campaign
finance & lobbyist disclosures 5.9% 20.6% 45.6% 18.8% 9.2%
Q11-7. How easy it is to access Town's
financial information 9.4% 24.2% 48.7% 12.1% 5.7%
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 72
Q12. Please CHECK ALL of the communication sources you currently use to get information about the Town
of Fountain Hills.
Number Percent
Fountain Hills Times 353 75.9 %
Fountain Hills Insider (Town newsletter) 175 37.6 %
Fountain Hills Facebook 135 29.0 %
Fountain Hills Twitter 7 1.5 %
Fountain Hills Instagram 11 2.4 %
FH.AZ.GOV (Town website) 229 49.2 %
FH Government Channel 11 72 15.5 %
Local TV news 137 29.5 %
Radio 27 5.8 %
Word of mouth 287 61.7 %
Other print/digital publications 17 3.7 %
Other 18 3.9 %
Total 1468
Q12-11. Other print/digital publications:
Q12-11. Which print/digital publications Number Percent
Desert Vibe 5 29.4 %
Town newsletter 1 5.9 %
Neighbors site 1 5.9 %
Arizona Republic/AZ Central 1 5.9 %
Nextdoor app 1 5.9 %
AZ Republic 1 5.9 %
Fountain Hills no politics 1 5.9 %
Flyers at the Commerce Center 1 5.9 %
Community Center email 1 5.9 %
Newspaper 1 5.9 %
porter@fountain 1 5.9 %
Google 1 5.9 %
Community Center brochure 1 5.9 %
Total 17 100.0 %
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 73
Q12-12. Other:
Q12-12. Other Number Percent
Friends 2 11.1 %
Fountain Hills Connection 1 5.6 %
Chamber of Commerce communications 1 5.6 %
Fountain Hills yard sale 1 5.6 %
Voter information mailers 1 5.6 %
HOA 1 5.6 %
Community Center newsletter 1 5.6 %
Churches 1 5.6 %
PTO newsletter 1 5.6 %
Neighborhood site 1 5.6 %
Fountain Hills YouTube channel 1 5.6 %
Nextdoor app 1 5.6 %
Emails I signed up for 1 5.6 %
Banners 1 5.6 %
HOA website, neighborhood website 1 5.6 %
Mailing 1 5.6 %
Google 1 5.6 %
Total 18 100.0 %
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 74
Q13. Which THREE of the sources listed in Question 12 are your MOST PREFERRED ways to learn about
activities and services in the Town of Fountain Hills?
Q13. Top choice Number Percent
Fountain Hills Times 223 48.0 %
Fountain Hills Insider (Town newsletter) 41 8.8 %
Fountain Hills Facebook 36 7.7 %
Fountain Hills Instagram 6 1.3 %
FH.AZ.GOV (Town website) 65 14.0 %
FH Government Channel 11 4 0.9 %
Local TV news 9 1.9 %
Word of mouth 12 2.6 %
Other print/digital publications 10 2.2 %
Other 1 0.2 %
None chosen 58 12.5 %
Total 465 100.0 %
Q13. Which THREE of the sources listed in Question 12 are your MOST PREFERRED ways to learn about
activities and services in the Town of Fountain Hills?
Q13. 2nd choice Number Percent
Fountain Hills Times 60 12.9 %
Fountain Hills Insider (Town newsletter) 85 18.3 %
Fountain Hills Facebook 45 9.7 %
Fountain Hills Twitter 4 0.9 %
Fountain Hills Instagram 2 0.4 %
FH.AZ.GOV (Town website) 70 15.1 %
FH Government Channel 11 10 2.2 %
Local TV news 36 7.7 %
Radio 2 0.4 %
Word of mouth 38 8.2 %
Other print/digital publications 6 1.3 %
Other 8 1.7 %
None chosen 99 21.3 %
Total 465 100.0 %
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 75
Q13. Which THREE of the sources listed in Question 12 are your MOST PREFERRED ways to learn about
activities and services in the Town of Fountain Hills?
Q13. 3rd choice Number Percent
Fountain Hills Times 34 7.3 %
Fountain Hills Insider (Town newsletter) 22 4.7 %
Fountain Hills Facebook 38 8.2 %
Fountain Hills Twitter 3 0.6 %
Fountain Hills Instagram 4 0.9 %
FH.AZ.GOV (Town website) 75 16.1 %
FH Government Channel 11 27 5.8 %
Local TV news 30 6.5 %
Radio 7 1.5 %
Word of mouth 54 11.6 %
Other print/digital publications 13 2.8 %
Other 7 1.5 %
None chosen 151 32.5 %
Total 465 100.0 %
SUM OF THE TOP THREE CHOICES
Q13. Which THREE of the sources listed in Question 12 are your MOST PREFERRED ways to learn about
activities and services in the Town of Fountain Hills? (top 3)
Sum of the top three choices Number Percent
Fountain Hills Times 317 68.2 %
Fountain Hills Insider (Town newsletter) 148 31.8 %
Fountain Hills Facebook 119 25.6 %
Fountain Hills Twitter 7 1.5 %
Fountain Hills Instagram 12 2.6 %
FH.AZ.GOV (Town website) 210 45.2 %
FH Government Channel 11 41 8.8 %
Local TV news 75 16.1 %
Radio 9 1.9 %
Word of mouth 104 22.4 %
Other print/digital publications 29 6.2 %
Other 16 3.4 %
None chosen 58 12.5 %
Total 1145
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 76
Q14. Town Maintenance. Using a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very
Dissatisfied," please rate your satisfaction with each of the services listed below based on your experience
and observations during the past 12 months.
(N=465)
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know
Q14-1. Condition of major streets
in Fountain Hills 14.2% 45.8% 14.6% 18.3% 4.3% 2.8%
Q14-2. Condition of streets in your
neighborhood 17.4% 37.6% 16.8% 15.3% 10.1% 2.8%
Q14-3. Condition of street signs &
traffic signals along Town streets in
Fountain Hills 24.7% 51.6% 14.2% 6.0% 0.6% 2.8%
Q14-4. Maintenance of landscaping
along major Fountain Hills streets,
such as FH Boulevard, Saguaro,
Palisades 24.7% 49.9% 11.2% 7.7% 3.2% 3.2%
Q14-5. Cleanliness of streets & other
public areas in Fountain Hills 30.5% 49.5% 10.8% 5.8% 0.4% 3.0%
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 77
WITHOUT “DON’T KNOW” RESPONSES
Q14. Town Maintenance. Using a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very
Dissatisfied," please rate your satisfaction with each of the services listed below based on your experience
and observations during the past 12 months. (without "don't know")
(N=465)
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Q14-1. Condition of major streets in
Fountain Hills 14.6% 47.1% 15.0% 18.8% 4.4%
Q14-2. Condition of streets in your
neighborhood 17.9% 38.7% 17.3% 15.7% 10.4%
Q14-3. Condition of street signs & traffic
signals along Town streets in Fountain Hills 25.4% 53.1% 14.6% 6.2% 0.7%
Q14-4. Maintenance of landscaping along
major Fountain Hills streets, such as FH
Boulevard, Saguaro, Palisades 25.6% 51.6% 11.6% 8.0% 3.3%
Q14-5. Cleanliness of streets & other public
areas in Fountain Hills 31.5% 51.0% 11.1% 6.0% 0.4%
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 78
Q15. Which TWO of the items listed in Question 14 do you think should receive the MOST EMPHASIS from
Town leaders over the next TWO years?
Q15. Top choice Number Percent
Condition of major streets in Fountain Hills 208 44.7 %
Condition of streets in your neighborhood 98 21.1 %
Condition of street signs & traffic signals along Town streets in Fountain
Hills 29 6.2 %
Maintenance of landscaping along major Fountain Hills streets, such as
FH Boulevard, Saguaro, Palisades 48 10.3 %
Cleanliness of streets & other public areas in Fountain Hills 38 8.2 %
None chosen 44 9.5 %
Total 465 100.0 %
Q15. Which TWO of the items listed in Question 14 do you think should receive the MOST EMPHASIS from
Town leaders over the next TWO years?
Q15. 2nd choice Number Percent
Condition of major streets in Fountain Hills 84 18.1 %
Condition of streets in your neighborhood 92 19.8 %
Condition of street signs & traffic signals along Town streets in Fountain
Hills 57 12.3 %
Maintenance of landscaping along major Fountain Hills streets, such as
FH Boulevard, Saguaro, Palisades 87 18.7 %
Cleanliness of streets & other public areas in Fountain Hills 77 16.6 %
None chosen 68 14.6 %
Total 465 100.0 %
SUM OF THE TOP TWO CHOICES
Q15. Which TWO of the items listed in Question 14 do you think should receive the MOST EMPHASIS from
Town leaders over the next TWO years? (top 2)
Sum of the top two choices Number Percent
Condition of major streets in Fountain Hills 292 62.8 %
Condition of streets in your neighborhood 190 40.9 %
Condition of street signs & traffic signals along Town streets in Fountain
Hills 86 18.5 %
Maintenance of landscaping along major Fountain Hills streets, such as
FH Boulevard, Saguaro, Palisades 135 29.0 %
Cleanliness of streets & other public areas in Fountain Hills 115 24.7 %
None chosen 44 9.5 %
Total 862
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 79
Q16. Would you support a bond referendum to raise funds to help improve streets in Fountain Hills?
Number Percent
Yes 279 60.0 %
No 149 32.0 %
Don’t know 37 8.0 %
Total 465 100.0 %
WITHOUT “DON’T KNOW” RESPONSES
Q16. Would you support a bond referendum to raise funds to help improve streets in Fountain Hills?
(without "don’t know")
Number Percent
Yes 279 65.2 %
No 149 34.8 %
Total 428 100.0 %
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 80
Q17. Please indicate if you, or members of your household, have participated in each of the activities listed
below.
(N=465)
Yes No Not Provided
Q17-1. Read Fountain Hills Insider newsletter put
out by Town of Fountain Hills 64.1% 31.8% 4.1%
Q17-2. Followed any of Town's social media pages
(Facebook, Twitter, Instagram, LinkedIn) 34.0% 62.2% 3.9%
Q17-3. Attended any type of Town sponsored
meeting (Council meeting, Planning or Zoning
Committee meetings) 22.2% 74.0% 3.9%
Q17-4. Watched Town of Fountain Hills Channel
11, Town's government channel that televises
information about Town of Fountain Hills 25.4% 71.0% 3.7%
Q17-5. Visited Town's website (FH.AZ.GOV) 62.6% 34.0% 3.4%
Q17-6. Conducted any transactions on Town's
website (example: used website to register for a
program or class) 28.8% 67.3% 3.9%
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 81
WITHOUT “NOT PROVIDED” RESPONSES
Q17. Please indicate if you, or members of your household, have participated in each of the activities listed
below. (without "not provided")
(N=465)
Yes No
Q17-1. Read Fountain Hills Insider newsletter put
out by Town of Fountain Hills 66.8% 33.2%
Q17-2. Followed any of Town's social media pages
(Facebook, Twitter, Instagram, LinkedIn) 35.3% 64.7%
Q17-3. Attended any type of Town sponsored
meeting (Council meeting, Planning or Zoning
Committee meetings) 23.0% 77.0%
Q17-4. Watched Town of Fountain Hills Channel
11, Town's government channel that televises
information about Town of Fountain Hills 26.3% 73.7%
Q17-5. Visited Town's website (FH.AZ.GOV) 64.8% 35.2%
Q17-6. Conducted any transactions on Town's
website (example: used website to register for a
program or class) 30.0% 70.0%
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 82
Q18. Overall, how satisfied are you with the job the Mayor and Town Council are doing? (without "don’t
know”)
Number Percent
Very satisfied 70 15.4 %
Satisfied 154 33.9 %
Neutral 160 35.2 %
Dissatisfied 46 10.1 %
Very dissatisfied 24 5.3 %
Total 454 100.0 %
Q19. Have you contacted the Town of Fountain Hills during the past 12 months?
Number Percent
Yes 173 37.2 %
No 292 62.8 %
Total 465 100.0 %
WITHOUT “NOT PROVIDED” RESPONSES
Q19a. Which department did you contact most recently? (without "not provided")
Number Percent
Parks & Recreation (Community Services Department) 19 11.2 %
Code Compliance (Development Services Department) 26 15.3 %
Building Permits/Building Safety (Development Services Department) 28 16.5 %
Planning & Zoning (Development Services Department) 13 7.6 %
Maricopa County Sheriff's Office 17 10.0 %
Town of Fountain Hills Fire Department 7 4.1 %
Mayor & Town Council 16 9.4 %
Community Center 19 11.2 %
General Town Information 13 7.6 %
Other 12 7.1 %
Total 170 100.0 %
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 83
Q19a-11. Other
Number Percent
Street cleaning 1 8.3 %
Town Management & Economic Development 1 8.3 %
Town engineer met with us about mitigating a wash in our neighborhood 1 8.3 %
Business license 1 8.3 %
Engineer requesting a four way stop 1 8.3 %
License 1 8.3 %
Hazardous waste disposal 1 8.3 %
Cars running stop signs 1 8.3 %
Finance 1 8.3 %
Bulk pickup 1 8.3 %
Sanitation dept 1 8.3 %
Volunteers 1 8.3 %
Total 12 100.0 %
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 84
Q19b. Customer Service. Using a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very
Dissatisfied," please rate your satisfaction with each of the services listed below based on your most recent
experience.
(N=173)
Very satisfied Satisfied Neutral DissatisfiedVery dissatisfiedDon't know
Q19b-1. How carefully the employee
listened to you 37.0% 34.7% 11.6% 9.2% 1.2% 6.4%
Q19b-2. How easy they were to
contact 33.5% 31.2% 19.7% 8.7% 1.7% 5.2%
Q19b-3. How fairly you were treated37.6% 34.1% 12.1% 8.7% 1.7% 5.8%
Q19b-4. How honest the employee
was 38.7% 31.2% 12.7% 4.6% 2.9% 9.8%
Q19b-5. How quickly Town staff
responded to your request 35.8% 26.6% 15.0% 11.0% 3.5% 8.1%
Q19b-6. How well your issue was
handled 32.4% 26.6% 12.1% 14.5% 6.9% 7.5%
Q19b-7. Ability of call taker to
answer your question 31.2% 27.2% 17.3% 8.1% 2.3% 13.9%
Q19b-8. Accuracy of information &
assistance you were given 32.9% 30.1% 13.3% 9.2% 2.9% 11.6%
Q19b-9. Hours of service (7am-6pm)
that operator is available 31.2% 37.0% 15.0% 3.5% 1.2% 12.1%
Q19b-10. The way you were treated40.5% 30.6% 12.7% 5.8% 3.5% 6.9%
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 85
WITHOUT “DON’T KNOW” RESPONSES
Q19b. Customer Service. Using a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very
Dissatisfied," please rate your satisfaction with each of the services listed below based on your most recent
experience. (without "don't know")
(N=173)
Very satisfied Satisfied Neutral DissatisfiedVery dissatisfied
Q19b-1. How carefully the employee
listened to you 39.5% 37.0% 12.3% 9.9% 1.2%
Q19b-2. How easy they were to contact 35.4% 32.9% 20.7% 9.1% 1.8%
Q19b-3. How fairly you were treated 39.9% 36.2% 12.9% 9.2% 1.8%
Q19b-4. How honest the employee was 42.9% 34.6% 14.1% 5.1% 3.2%
Q19b-5. How quickly Town staff responded
to your request 39.0% 28.9% 16.4% 11.9% 3.8%
Q19b-6. How well your issue was handled 35.0% 28.8% 13.1% 15.6% 7.5%
Q19b-7. Ability of call taker to answer
your question 36.2% 31.5% 20.1% 9.4% 2.7%
Q19b-8. Accuracy of information &
assistance you were given 37.3% 34.0% 15.0% 10.5% 3.3%
Q19b-9. Hours of service (7am-6pm)
that operator is available 35.5% 42.1% 17.1% 3.9% 1.3%
Q19b-10. The way you were treated 43.5% 32.9% 13.7% 6.2% 3.7%
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 86
Q20. Please rate each item using a scale of 5 to 1, where 5 means "Excellent" and 1 means "Poor," based on
your experience and observations during the past 12 months.
(N=465)
Excellent Good Neutral Below average Poor Don't know
Q20-1. As a place to live 66.7% 31.6% 0.6% 0.4% 0.2% 0.4%
Q20-2. As a place to raise
children 30.5% 29.2% 15.1% 5.8% 0.9% 18.5%
Q20-3. As a place to work 20.0% 23.9% 21.7% 7.5% 2.6% 24.3%
Q20-4. As a place to retire 63.9% 28.8% 3.9% 0.6% 0.2% 2.6%
Q20-5. As a place to visit 51.8% 32.9% 9.5% 2.8% 0.9% 2.2%
Q20-6. As a community that is
moving in the right direction 23.9% 35.3% 21.7% 12.0% 3.2% 3.9%
Q20-7. As a place to do business 14.2% 21.9% 25.6% 14.0% 8.8% 15.5%
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 87
WITHOUT “DON’T KNOW” RESPONSES
Q20. Please rate each item using a scale of 5 to 1, where 5 means "Excellent" and 1 means "Poor," based on
your experience and observations during the past 12 months. (without "don't know")
(N=465)
Excellent Good Neutral Below average Poor
Q20-1. As a place to live 67.0% 31.7% 0.6% 0.4% 0.2%
Q20-2. As a place to raise children 37.5% 35.9% 18.5% 7.1% 1.1%
Q20-3. As a place to work 26.4% 31.5% 28.7% 9.9% 3.4%
Q20-4. As a place to retire 65.6% 29.6% 4.0% 0.7% 0.2%
Q20-5. As a place to visit 53.0% 33.6% 9.7% 2.9% 0.9%
Q20-6. As a community that is moving
in the right direction 24.8% 36.7% 22.6% 12.5% 3.4%
Q20-7. As a place to do business 16.8% 26.0% 30.3% 16.5% 10.4%
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 88
XXXXXXXXXXXXXXXXXXXxXXxXXXXXXxxXDEMOGRAPHICSXXXXxxxXXXXXXXXXXXXXXXXXXXXXxXXXXXXX
Q24. Approximately how many years have you lived in Fountain Hills?
Q24. How many years have you lived in Fountain Hills Number Percent
0-5 110 23.7 %
6-10 69 14.8 %
11-15 41 8.8 %
16-20 67 14.4 %
21-30 122 26.2 %
31+55 11.8 %
Not provided 1 0.2 %
Total 465 100.0 %
WITHOUT “NOT PROVIDED” RESPONSES
Q24. Approximately how many years have you lived in Fountain Hills? (without "not provided")
Q24. How many years have you lived in Fountain Hills Number Percent
0-5 110 23.7 %
6-10 69 14.9 %
11-15 41 8.8 %
16-20 67 14.4 %
21-30 122 26.3 %
31+55 11.9 %
Total 464 100.0 %
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 89
Q25. What is your age?
Q25. Your age Number Percent
18-34 39 8.4 %
35-44 46 9.9 %
45-54 69 14.8 %
55-64 96 20.6 %
65+200 43.0 %
Not provided 15 3.2 %
Total 465 100.0 %
WITHOUT “NOT PROVIDED” RESPONSES
Q25. What is your age? (without "not provided")
Q25. Your age Number Percent
18-34 39 8.7 %
35-44 46 10.2 %
45-54 69 15.3 %
55-64 96 21.3 %
65+200 44.4 %
Total 450 100.0 %
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 90
Q26. Do you have children under the age of 18 living at home?
Q26. Do you have children under 18 living at home Number Percent
Yes 56 12.0 %
No 407 87.5 %
Not provided 2 0.4 %
Total 465 100.0 %
WITHOUT “NOT PROVIDED” RESPONSES
Q26. Do you have children under the age of 18 living at home? (without "not provided")
Q26. Do you have children under 18 living at home Number Percent
Yes 56 12.1 %
No 407 87.9 %
Total 463 100.0 %
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 91
Q27. On average, how many months per year do you live in Fountain Hills?
Q27. How many months per year do you live in Fountain HillsNumber Percent
2 1 0.2 %
3 1 0.2 %
4 1 0.2 %
5 4 0.9 %
6 17 3.7 %
7 12 2.6 %
8 14 3.0 %
9 10 2.2 %
10 9 1.9 %
11 7 1.5 %
12 382 82.2 %
Not provided 7 1.5 %
Total 465 100.0 %
WITHOUT “NOT PROVIDED” RESPONSES
Q27. On average, how many months per year do you live in Fountain Hills? (without "not provided")
Q27. How many months per year do you live in Fountain HillsNumber Percent
2 1 0.2 %
3 1 0.2 %
4 1 0.2 %
5 4 0.9 %
6 17 3.7 %
7 12 2.6 %
8 14 3.1 %
9 10 2.2 %
10 9 2.0 %
11 7 1.5 %
12 382 83.4 %
Total 458 100.0 %
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 92
Q28. Do you own or rent your current residence?
Q28. Do you own or rent your current residence Number Percent
Own 411 88.4 %
Rent 54 11.6 %
Total 465 100.0 %
WITHOUT “NOT PROVIDED” RESPONSES
Q29. Do you live in a home that is part of a homeowner's association? (without "not provided")
Q29. Do you live in a home that is part of a homeowner's
association Number Percent
Yes 235 50.9 %
No 227 49.1 %
Total 462 100.0 %
WITHOUT “NOT PROVIDED” RESPONSES
Q30. Are you registered to vote in Fountain Hills? (without "not provided")
Q30. Are you registered to vote in Fountain Hills Number Percent
Yes 421 90.7 %
No 43 9.3 %
Total 464 100.0 %
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 93
Q31. Are you or the members of your household employed by the Town of Fountain Hills?
Q31. Are any members of your household employed by Town of
Fountain Hills Number Percent
Yes 5 1.1 %
No 460 98.9 %
Total 465 100.0 %
WITHOUT “NOT PROVIDED” RESPONSES
Q32. Which of the following best describes your current employment status? (without "not provided")
Q32. Which best describes your current employment statusNumber Percent
Retired 232 51.1 %
Homemaker 11 2.4 %
Employed full-time 171 37.7 %
Employed part-time 36 7.9 %
Unemployed but seeking work 1 0.2 %
Unemployed not seeking work 2 0.4 %
You/family work for Town of Fountain Hills 1 0.2 %
Total 454 100.0 %
Q32a. If "employed," Please indicate where you currently work.
Q32a. Where do you currently work Number Percent
In Fountain Hills 59 28.5 %
In Phoenix Metro Area 84 40.6 %
Remotely/from home (due to COVID-19) 28 13.5 %
Remotely/from home (not due to COVID-19) 48 23.2 %
Other 11 5.3 %
Total 230
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 94
Q32a. Other
Q32a-5. Other Number Percent
All over AZ, statewide 1 9.1 %
Airline industry 1 9.1 %
Over the road truck driver 1 9.1 %
I work in San Francisco 1 9.1 %
Canada 1 9.1 %
All of the above, self-employed realtor 1 9.1 %
Farmer from Iowa 1 9.1 %
OTR-travel 1 9.1 %
Tonto Basin 1 9.1 %
Out of state 1 9.1 %
For state government 1 9.1 %
Total 11 100.0 %
WITHOUT “NOT PROVIDED” RESPONSES
Q33. Your gender: (without "not provided")
Q33. Your gender Number Percent
Male 225 48.8 %
Female 236 51.2 %
Total 461 100.0 %
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 95
Section 6:
Survey Instrument
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 96
Town of Fountain Hills
Community Survey
Survey Instrument
T O W N O F F O U N T A I N H I L L S
October 2021
16705 E. Avenue of the Fountains, Fountain Hills, AZ 85268 | P 480.816.5100 | F 480.837.3145 | www.fh.az.gov
Dear Town of Fountain Hills Resident,
The Town of Fountain Hills is requesting your help and a few minutes of your time. You
have been chosen to participate in a survey designed to gather opinions and feedback
on city programs and services. The information you provide will help improve and
expand existing programs and help us understand the future needs of residents in
Fountain Hills.
We greatly appreciate your time. We realize your time is valuable, but every question
is important. The time you invest in this survey will help us provide the very best town
services possible and help influence decisions about the Town's future.
A postage-paid envelope addressed to ETC Institute has been provided for your
convenience. If you would prefer to take the survey over the web, the address
is FountainHillsCommunitySurvey.org.
The survey data will be compiled and analyzed by ETC Institute, one of the nation's
leading firms in the field of local governmental research. Your responses to the survey
will remain confidential. ETC will present the results to Town Council this winter and
then post them on the Town's website for your review at www.fh.az..gov.
If you have any questions, please contact Community Relations Manager Bo Larsen at
(480) 816-5100 or blarsen@fh.az.gov.
Thank you for helping make the Town of Fountain Hills the very best place to live and
raise a family.
Sincerely,
Grady E. Miller
Town Manager
Town of Fountain Hills
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 97
2021 Town of Fountain Hills Community Survey
Please take a few minutes to complete this survey. Your input is an important part of the Town's on-going effort
to identify and respond to resident concerns. If you have questions, please call Bo Larsen at (480) 816-5100. If
you prefer, you can also take the survey online at FountainHillsCommunitySurvey.org.
1. Overall Satisfaction with Town Services. Using a scale of 5 to 1, where 5 means "Very Satisfied"
and 1 means "Very Dissatisfied," please rate your satisfaction with each of the services listed
below based on your experience and observations during the past 12 months.
How satisfied are you with... Very
Satisfied Satisfied Neutral Dissatisfied Very
Dissatisfied Don't Know
01.Quality of Maricopa County Sheriff's Office services 5 4 3 2 1 9
02.Quality of Fountain Hills fire protection services 5 4 3 2 1 9
03. Quality of Fountain Hills parks and recreation programs and
facilities 5 4 3 2 1 9
04.Quality of Fountain Hills library program and services 5 4 3 2 1 9
05.Maintenance of Fountain Hills' streets and infrastructure 5 4 3 2 1 9
06.Enforcement of Town codes and ordinances by the Town 5 4 3 2 1 9
07.Quality of customer service you receive from Town employees 5 4 3 2 1 9
08.Effectiveness of Town's communication with the public 5 4 3 2 1 9
09.Flow of traffic and the ease of getting around Town 5 4 3 2 1 9
10. Quality of garbage and refuse collection services provided by
Republic Services 5 4 3 2 1 9
2. Which THREE of the items listed in Question 1 do you think should receive the MOST EMPHASIS
from Town leaders over the next TWO years? [Write in your answers below using the numbers from
the list in Question 1.]
1st: ____ 2nd: ____ 3rd: ____
3. If the Town of Fountain Hills ever needed to make a reduction in services, which THREE of the
items listed in Question 1 would you be willing for the Town to reduce or eliminate? [Write in your
answers below using the numbers from the list in Question 1.]
1st: ____ 2nd: ____ 3rd: ____
4. Several items that may influence your perception of the Town of Fountain Hills are listed below.
Please rate each item using a scale of 5 to 1, where 5 means "Excellent" and 1 means "Poor"
based on your experience and observations during the past 12 months.
How would you rate the... Excellent Good Neutral Below
Average Poor Don't
Know
01.Overall quality of services provided by the Town 5 4 3 2 1 9
02.Overall appearance of Fountain Hills 5 4 3 2 1 9
03.Overall quality of life in Fountain Hills 5 4 3 2 1 9
04.Leadership of the Town's elected officials 5 4 3 2 1 9
05. How professional Town employees are in the way they conduct Town
business 5 4 3 2 1 9
06.Availability of information about Town programs, events, services, and issues 5 4 3 2 1 9
07.Usefulness of the Town's website 5 4 3 2 1 9
08.Fountain Hills online services (registration, payment, etc.)5 4 3 2 1 9
09.Your ability to participate in the Town's decision-making processes 5 4 3 2 1 9
10.
The accessibility and transparency of information provided by the Town
Council (e.g., agendas, minutes, meeting schedules, Town of Fountain Hills
Ch. 11 videos)
5 4 3 2 1 9
11. How well the Town treats residents regardless of age, disability, gender, or
other characteristics 5 4 3 2 1 9
12. Quality of retail, restaurant, and entertainment businesses 5 4 3 2 1 9
©2021 ETC Institute Page 98
5. What is the single most important quality of why you chose to live in the Town of Fountain Hills?
6. Several items that may influence your perception of safety in Fountain Hills are listed below.
Please rate your feeling of safety in the following situations using a scale of 5 to 1, where 5 means
"Very Safe" and 1 means "Very Unsafe" based on your experience and observations during the
past 12 months.
How safe do you feel... Very Safe Safe Neutral Unsafe Very Unsafe Don't Know
1.In your neighborhood during the day 5 4 3 2 1 9
2.In your neighborhood at night 5 4 3 2 1 9
3. In Town parks 5 4 3 2 1 9
7. Public Safety. Using a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very
Dissatisfied," please rate your satisfaction with each of the services listed below based on your
experience and observations during the past 12 months.
How satisfied are you with... Very
Satisfied Satisfied Neutral Dissatisfied Very
Dissatisfied Don't Know
1. Overall quality of police protection provided by the Sheriff's
Office (MCSO) 5 4 3 2 1 9
2. Overall enforcement of local traffic laws by the Sheriff's Office
(MCSO) 5 4 3 2 1 9
3.Overall quality of local fire protection by Rural Metro 5 4 3 2 1 9
4.Overall quality of emergency medical services in Fountain Hills 5 4 3 2 1 9
5.The Town's efforts to prevent crime 5 4 3 2 1 9
6. How quickly the Town's public safety personnel respond 5 4 3 2 1 9
8. Which TWO of the items listed in Question 7 do you think should receive the MOST EMPHASIS
from Town leaders over the next TWO years? [Write in your answers below using the numbers from
the list in Question 7.]
1st: ____ 2nd: ____
9. Parks and Recreation. Using a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very
Dissatisfied," please rate your satisfaction with each of the services listed below based on your
experience and observations during the past 12 months.
How satisfied are you with... Very
Satisfied Satisfied Neutral Dissatisfied Very
Dissatisfied Don't Know
1.Maintenance of Fountain Hills' parks 5 4 3 2 1 9
2.Location of Fountain Hills' parks 5 4 3 2 1 9
3.Hiking/walking/biking trails in Fountain Hills 5 4 3 2 1 9
4.Hours of operation at the Community Center 5 4 3 2 1 9
5. Fountain Hills' outdoor athletic fields and courts (e.g.,
baseball, soccer, pickleball, basketball) 5 4 3 2 1 9
6.The number of parks offered by Fountain Hills 5 4 3 2 1 9
7.The variety of parks offered by Fountain Hills 5 4 3 2 1 9
8. Quality of recreation programs offered by Fountain Hills 5 4 3 2 1 9
10. Which THREE of the items listed in Question 9 do you think should receive the MOST EMPHASIS
from Town leaders over the next TWO years? [Write in your answers below using the numbers from
the list in Question 9.]
1st: ____ 2nd: ____ 3rd: ____
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 99
11. Communications. Using a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very
Dissatisfied," please rate your satisfaction with each of the services listed below based on your
experience and observations during the past 12 months.
How satisfied are you with... Very
Satisfied Satisfied Neutral Dissatisfied Very
Dissatisfied Don't Know
1. The availability of information about programs and services
provided by the Town of Fountain Hills 5 4 3 2 1 9
2. The Town of Fountain Hills' efforts to keep you informed
about local issues 5 4 3 2 1 9
3. How easy it is to access Town Council Meetings
(schedules, agendas, minutes, videos) 5 4 3 2 1 9
4. How easy it is to access information on Town Board and
Commission Meetings (schedules, agendas, minutes) 5 4 3 2 1 9
5. How easy it is to access Town election information (election
information and results, voter outreach) 5 4 3 2 1 9
6. How easy it is to access campaign finance and lobbyist
disclosures 5 4 3 2 1 9
7. How easy it is to access the Town's financial information 5 4 3 2 1 9
12. Please CHECK ALL of the communication sources you currently use to get information about the
Town of Fountain Hills.
____(01) Fountain Hills Times
____(02) Fountain Hills Insider (Town newsletter)
____(03) Fountain Hills Facebook
____(04) Fountain Hills Twitter
____(05) Fountain Hills Instagram
____(06) FH.AZ.GOV (Town website)
____(07) FH Government Channel 11
____(08) Local TV News
____(09) Radio
____(10) Word of mouth
____(11) Other print/digital publications: ____________________
____(12) Other: _______________________________________
13. Which THREE of the sources listed in Question 12 are your MOST PREFERRED ways to learn
about activities and services in the Town of Fountain Hills? [Write in your answers below using the
numbers from the list in Question 12.]
1st: ____ 2nd: ____ 3rd: ____
14. Town Maintenance. Using a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very
Dissatisfied," please rate your satisfaction with each of the services listed below based on your
experience and observations during the past 12 months.
How satisfied are you with... Very
Satisfied Satisfied Neutral Dissatisfied Very
Dissatisfied Don't Know
1.Condition of major streets in Fountain Hills 5 4 3 2 1 9
2.Condition of streets in YOUR neighborhood 5 4 3 2 1 9
3. Condition of street signs and traffic signals along town streets
in Fountain Hills 5 4 3 2 1 9
4. Maintenance of landscaping along major Fountain Hills streets,
such as FH Boulevard, Saguaro, Palisades 5 4 3 2 1 9
5. Cleanliness of streets and other public areas in Fountain Hills 5 4 3 2 1 9
15. Which TWO of the items listed in Question 14 do you think should receive the MOST EMPHASIS
from Town leaders over the next TWO years? [Write in your answers below using the numbers from
the list in Question 14.]
1st: ____ 2nd: ____
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 100
16. Would you support a bond referendum to raise funds to help improve streets in Fountain Hills?
____(1) Yes [Skip to Q17.] ____(2) No [Answer Q16a.]
16a. Please explain the reason why not.
17. Please indicate if you , or members of your household, have participated in each of the activities
listed below by circling the "Yes" or "No" next to each.
During the past 12 months have you or members of your household...
1.Read the Fountain Hills Insider newsletter put out by the Town of Fountain Hills Yes No
2.Followed any of the Town's social media pages (Facebook, Twitter, Instagram, LinkedIn)Yes No
3.Attended any type of Town sponsored meeting (Council Meeting, Planning or Zoning Committee Meetings)Yes No
4. Watched Town of Fountain Hills Channel 11, the Town's government channel that televises information about the
Town of Fountain Hills Yes No
5.Visited the Town's website (FH.AZ.GOV)Yes No
6. Conducted any transactions on the Town's website (example: used the website to register for a program or class) Yes No
18. Overall, how satisfied are you with the job the Mayor and Town Council are doing?
____(1) Very satisfied
____(2) Satisfied
____(3) Neutral
____(4) Dissatisfied
____(5) Very dissatisfied
19. Have you contacted the Town of Fountain Hills during the past 12 months?
____(1) Yes [Answer Q19a-b.] ____(2) No [Skip to Q20.]
19a. Which department did you contact most recently?
____(01) Parks and Recreation (Community Services
Department)
____(02) Code Compliance (Development Services
Department)
____(03) Building Permits/Building Safety (Development
Services Department)
____(04) Planning and Zoning (Development Services
Department)
____(05) Maricopa County Sheriff's Office
____(06) Town of Fountain Hills Fire Department
____(07) Court
____(08) Mayor and Town Council
____(09) Community Center
____(10) General Town Information
____(11) Other: __________________________
19b. Customer Service. Using a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means
"Very Dissatisfied," please rate your satisfaction with each of the services listed below
based on your most recent experience.
How satisfied are you with... Very
Satisfied Satisfied Neutral Dissatisfied Very
Dissatisfied Don't Know
01.How carefully the employee listened to you 5 4 3 2 1 9
02.How easy they were to contact 5 4 3 2 1 9
03.How fairly you were treated 5 4 3 2 1 9
04.How honest the employee was 5 4 3 2 1 9
05.How quickly Town staff responded to your request 5 4 3 2 1 9
06.How well your issue was handled 5 4 3 2 1 9
07.The ability of the call taker to answer your question 5 4 3 2 1 9
08.The accuracy of information and assistance you were given 5 4 3 2 1 9
09. The hours of service (7:00am - 6:00pm) that the operator is
available 5 4 3 2 1 9
10. The way you were treated 5 4 3 2 1 9
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 101
20. Please rate each item using a scale of 5 to 1, where 5 means "Excellent" and 1 means "Poor"
based on your experience and observations during the past 12 months.
How would you rate Fountain Hills... Excellent Good Neutral Below
Average Poor Don't Know
1.As a place to live 5 4 3 2 1 9
2.As a place to raise children 5 4 3 2 1 9
3.As a place to work 5 4 3 2 1 9
4.As a place to retire 5 4 3 2 1 9
5.As a place to visit 5 4 3 2 1 9
6.As a community that is moving in the right direction 5 4 3 2 1 9
7. As a place to do business 5 4 3 2 1 9
21. What information or services would you like to see offered on the Town's website?
22. What is the ONE thing you like most about living in Fountain Hills?
23. What do you feel is the single most important problem or issue facing Fountain Hills that the
Mayor and Town Council should be trying to do something about?
24. Approximately how many years have you lived in Fountain Hills?_______ years
25. What is your age?________ years
26. Do you have children under the age of 18 living at home?____(1) Yes ____(2) No
27. On average, how many months per year do you live in Fountain Hills?______ months
28. Do you own or rent your current residence?____(1) Own ____(2) Rent
29. Do you live in a home that is part of a homeowner's association?____(1) Yes ____(2) No
30. Are you registered to vote in Fountain Hills?____(1) Yes ____(2) No
31. Are you or the members of your household employed by the Town of Fountain Hills?
____(1) Yes ____(2) No
32. Which of the following best describes your current employment status?
____(1) Retired
____(2) Homemaker
____(3) Student
____(4) Employed full-time [Answer Q32a.]
____(5) Employed part-time [Answer Q32a.]
____(6) Unemployed but seeking work
____(7) Unemployed not seeking work
____(8) You/family work for Town of Fountain Hills
32a. Please indicate where you currently work. [Check all that apply.]
____(1) In Fountain Hills
____(2) In the Phoenix metro area
____(3) Remotely/From home (Due to COVID-19)
____(4) Remotely/From home (NOT due to COVID-19)
____(5) Other: _________________________________
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 102
33. Your gender:____(1) Male ____(2) Female
This concludes the survey. Thank you for your time!
Please return your survey in the enclosed postage-paid envelope addressed to:
ETC Institute, 725 West Frontier Circle, Olathe, KS 66061
Your responses will remain completely confidential.
The information printed to the right will ONLY be
used to help identify which areas of the Town are
having problems with Town services. Thank you.
Findings Report: Town of Fountain Hills Community Survey (2021)
©2021 ETC Institute Page 103
ITEM 7. A.
TOWN OF FOUNTAIN HILLS
STAFF REPORT
Meeting Date: 03/01/2022 Meeting Type: Town Council Regular Meeting
Agenda Type: Consent Submitting Department: Administration
Prepared by: Elizabeth A. Klein, Town Clerk
Staff Contact Information:
Request to Town Council Regular Meeting (Agenda Language): CONSIDERATION AND
POSSIBLE ACTION: Approval of the minutes of the Regular Meeting of February 15, 2022.
Staff Summary (Background)
The intent of approving meeting minutes is to ensure an accurate account of the discussion and action
that took place at the meeting for archival purposes. Approved minutes are placed on the Town's
website and maintained as permanent records in compliance with state law.
Related Ordinance, Policy or Guiding Principle
N/A
Risk Analysis
N/A
Recommendation(s) by Board(s) or Commission(s)
N/A
Staff Recommendation(s)
Staff recommends approving the minutes of the Regular Meeting of February 15, 2022.
SUGGESTED MOTION
MOVE to approve the minutes of the Regular Meeting of February 15, 2022.
Attachments
Minutes
Form Review
Inbox Reviewed By Date
Town Manager Grady E. Miller 02/23/2022 06:19 AM
Form Started By: Elizabeth A. Klein Started On: 02/22/2022 05:31 PM
Final Approval Date: 02/23/2022
TOWN OF FOUNTAIN HILLS
MINUTES OF THE REGULAR MEETING
OF THE FOUNTAIN HILLS TOWN COUNCIL
FEBRUARY 15, 2022
1.CALL TO ORDER AND PLEDGE OF ALLEGIANCE – Mayor Dickey
Mayor Dickey called the Regular Meeting of the Fountain Hills Town Council held
February 15, 2022, to order at 5:30 p.m. and led the Council and audience in the Pledge
of Allegiance.
2.MOMENT OF SILENCE
A Moment of Silence was held.
3.ROLL CALL – Mayor Dickey
Present: Mayor Ginny Dickey; Councilmember Mike Scharnow (telephonically);
Councilmember David Spelich; Councilmember Gerry Friedel; Councilmember
Sharron Grzybowski; Councilmember Peggy McMahon; Vice Mayor Alan
Magazine
Staff
Present:
Town Manager Grady E. Miller; Town Attorney Aaron D. Arnson; Town Clerk
Elizabeth A. Klein
4.REPORTS BY MAYOR, COUNCILMEMBERS AND TOWN MANAGER
Town Manager Grady Miller noted that the Concours in the Hills was held last weekend
and it was a great event.
Councilmember McMahon reported that she attended the board meeting of the East
Valley Partnership, the MAG Economic Development Meeting, and the legislative update
by the League. She also attended the Fountain Hills Cares meeting, and their next
session is scheduled for April 21, 2022, at 6:30 p.m. at the Community Center. The topic
will be Changing the Way People Think, Talk and Act About Dementia.
Councilmember Friedel said that he attended the Concours in the Hills. There were
thousands of people in attendance, and he thanked Peter Volny for a wonderful event.
He also attended the Chamber's stakeholder meetings talking about Fountain Hills Days,
as well as the MAG Regional Domestic Violence meeting. He said that they did get a link
for AZ Point, an electronic way to file a domestic violence report. From their meeting he
picked up that 30% of domestic violence deaths are over the age of 50, and he was glad
the Town is involved.
Councilmember Scharnow reported that he also attended the Cares Event meeting, and
he thanked Councilmember McMahon for her efforts in lining up the main speaker. He
attended the Pedestrian and Traffic Safety Committee meeting. He also stopped at the
Concours, where his son was part of one of the exhibitions with an electric vehicle. He
said that the Drug Coalition had a booth at the Teen Takeover event. He thanked
Jennifer and the entire Community Services department for their work at the event.
Councilmember Spelich said that he also attended the Concours in the Hills, classic car
show. He had a meeting with Mr. Volny and as of Thursday, the estimated figures were
1,100 to 1,200 cars paid and registered, with 50,000 in attendance. He said that in 2020
they raised $262,000, 2021 nothing due to COVID, and 2022 $430,000. He said that Mr.
Volny had pledged to Phoenix Children's Hospital that he would raise $1,000,000 within
seven years; he has accomplished that in five. He also spoke with local restaurant
owners who said they set all-time sales. He complimented Linda Ayres, Kevin Snipes,
and Joe Bouvouis, along with Racheal Goodwin. He then held up a book that showcases
car shows all around the world and Fountain Hills had their own page. The amount of
publicity that this has brought to town is unreal. He thanked Mr. Volny for starting this and
Town staff for their help in keeping it growing.
Councilmember Grzybowski said that she attended the East Valley Infrastructure and
Transportation meeting, and sat in on two legislative calls. On February 5, the
Community Services department had two well-attended events. First was the Skateboard
Classic where they had 31 registered across all age divisions, co-sponsored by Musco
lighting, and they had 250 people in attendance. She was excited with how it turned out.
Second was the Mayor's Youth Council Teen Takeover where they evidently had about
125-150 people in attendance.
Mayor Dickey noted that yesterday was Arizona's 110th birthday. She said it was hard to
believe that ten years ago they were celebrating the Centennial with Glenn Atchinson
and Jerry Miles involved, both of whom are now gone. She said that she finally got to
attend a Coyotes game with some of the members of the Canadian group and, despite
the score, everyone had a great time. She thanked Eric Prochnow for taking it on.
She attended meetings with Fountain Hills Unified School District, Sister Cities, Fountain
Hills Cares, and the Pedestrian and Traffic Safety Committee. She said that the Teen
Takeover was successful and they had great sponsors. It was beautiful weather at the
Concours and she thanked Mr. Volny and their sponsors. She was there at lunch to see
it bustling; it was a great day.
Mayor Dickey said that Cox Communications has been going through and doing updates
on their system, and she encouraged residents to keep an eye on their schedules for
service shutdown. She said that they are going to try and do it at night, and the Town will
be putting something on the website as well.
Councilmember Spelich thanked Fire Chief David Ott for the American Flag display off
the hook and ladder at the Concours. He said that seeing that was spectacular.
A.RECOGNITION: Stellar Students of the Month for January 2022
Mayor Dickey read what was written by the nominators for each of the students and
invited them to come forward to receive a certificate.
Azelia Perez McDowell Mountain Elementary School
Easton Jones McDowell Mountain Elementary School
Allison Guerrette Fountain Hills Middle School
Christian Coffman Fountain Hills Middle School
Town Council Regular Meeting of February 15, 2022 2 of 10
Dakota Delker Fountain Hills High School
Cooper Loyet Fountain Hills High School
A group photograph was taken at the end of the presentaiton.
B.RECOGNITION: Outgoing Planning and Zoning Commissioner Jessie Brunswig.
Mayor Dickey read a Certificate of Appreciation for Planning and Zoning Commissioner
Jessie Brunswig who came forward. Ms. Brunswig encouraged everyone to participate in
the Town of Fountain Hills. She said she has always been devoted where she lives, and
everyone on the Town Council feels the same way.
C.PROCLAMATION: Declaring February 25, 2022, as National Skip the Straw Day.
Mayor Dickey read a proclamation proclaiming February 25, 2022, as National Skip the
Straw Day , and presented it to Barrett Brodt.
D.PROCLAMATION: Declaring February 12, 2022, as Sally Atchinson Day.
Mayor Dickey called Sally Atchinson forward as she read a proclamation declaring
February 12, 2022, as Sally Atchinson Day, noting that she was the first resident of
Fountain Hills.
5.SCHEDULED PUBLIC APPEARANCES/PRESENTATIONS
A.PRESENTATION: Republic Services Grant Awards to Fountain Hills Nonprofit
Organizations.
Mr. Miller said that since 2011 the Town has one of the most unique municipal contracts
in that each year Republic Services provides $10,000 for community-based
organizations. He then introduced Eric Prochnow, Tourism and Economic Development
Analyst, who recognized Municipal Relationship Manager Stephen Herring with Republic
Services. Mr. Prochnow said that this year they had 10 applications submitted. The
priorities given to the applications were for stewardship of the environment, education,
and enhancing the quality of life. He said that a representative from Republic Services,
along with various members of town staff, sat on a committee that scored the
applications based on the ability of each to have an impact.
Mr. Prochnow then read the names of each of the recipients and had them come forward
for a group photo. They were: Boys and Girls Club ($3,500), Fountain Hills Youth
Substance Abuse Coalition ($3,500), Fountain Hills Theater ($1,000), Fountain Hills Dark
Sky Association ($1,000) and The Matthew Community at Church of the Ascension
($1,000).
6.CALL TO THE PUBLIC
Town Council Regular Meeting of February 15, 2022 3 of 10
6.CALL TO THE PUBLIC
Pursuant to A.R.S. §38-431.01(H), public comment is permitted (not required) on matters NOT listed on the
agenda. Any such comment (i) must be within the jurisdiction of the Council, and (ii) is subject to reasonable
time, place, and manner restrictions. The Council will not discuss or take legal action on matters raised
during Call to the Public unless the matters are properly noticed for discussion and legal action. At the
conclusion of the Call to the Public, individual councilmembers may (i) respond to criticism, (ii) ask staff to
review a matter, or (iii) ask that the matter be placed on a future Council agenda.
The following individuals addressed the Town Council:
Kelly Smith, Fountain Hills, said he attended the Planning and Zoning Commission
meeting last night and was disappointed to not see any of the Councilmembers other
than Gerry Friedel. He said that citizens are finding drug paraphernalia close to their
homes, and they need to protect them from these group homes. Councilmember Spelich
said that he was offended in Mr. Smith's comments because he dedicates countless
hours in his role as councilmember. Any time more than two councilmembers gather it
has to be posted. He congratulated the Planning and Zoning Commission for fielding a
ton of questions and bringing forth a possible solution.
Also, Cathi Marx, Crystal Cavanaugh and Mark Bierman addressed the Council
requesting that they address the sober living homes.
Liz Gildersleeve, Fountain Hills, said that she watched the February 1, 2022, Council
Meeting and was surprised by the lack of respect and control shown the audience with a
councilmember walking out of the meeting and the Mayor not making her stay.
Vice Mayor Magazine said that the Planning and Zoning Commission has a lot of
meetings and lots of issues, some more important than others. Most of the
councilmembers do not attend.
Mayor Dickey added that she does not attend commission meetings because she wants
the discussions and decisions to come about organically, and her presence can
sometimes hold people back. She is happy with the process they have had in town for
years.
With regard to the notion that this is something that has been ignored, the item came up
a year ago at a retreat, talking about detox centers, which are different than group
homes. It has taken awhile to separate those issues. Now they are talking about three
different types of entities. Some of them have a lot of restrictions, others are governed by
the state. The characterization of neglect is a narrative that is not so.
Mayor Dickey said that there are rules written down for proper decorum at a meeting.
This is why she requests that the audience not applaud speakers as it is disruptive. She
thinks she has been flexible with a lot over the years. It is not in her purview to address a
councilmember that chooses to get up during a meeting.
Councilmember Grzybowski said that it is her understanding that the Planning and
Zoning Commission meetings are now going to be recorded and televised. They have
had a conscious conversation about why they do not go and should not go to commission
meetings.
7.CONSENT AGENDA ITEMS
Town Council Regular Meeting of February 15, 2022 4 of 10
7.CONSENT AGENDA ITEMS
All items listed on the Consent Agenda are considered to be routine, noncontroversial matters and will be
enacted by one motion of the Council. All motions and subsequent approvals of consent items will include all
recommended staff stipulations unless otherwise stated. There will be no separate discussion of these items
unless a councilmember or member of the public so requests. If a councilmember or member of the public
wishes to discuss an item on the Consent Agenda, he/she may request so prior to the motion to accept the
Consent Agenda or with notification to the Town Manager or Mayor prior to the date of the meeting for which
the item was scheduled. The items will be removed from the Consent Agenda and considered in its normal
sequence on the agenda.
MOVED BY Vice Mayor Alan Magazine, SECONDED BY Councilmember Gerry Friedel to
approve Consent Agenda Items 7-A through 7-E.
Vote: 7 - 0 Passed - Unanimously
A.CONSIDERATION AND POSSIBLE ACTION: Approval of the minutes of the Regular
Meeting of February 1, 2022.
B.CONSIDERATION AND POSSIBLE ACTION: Resolution 2022-04, abandoning the
entirety of a 30 foot Public Alley located within Block 1 of Fountain Hills Plat 302-A (Book
164 of maps, Page 43, MCR), adjacent to Lots 1, 2, 3, 12, 13, 14 and 15; including a
finding of de minimis value.
C.CONSIDERATION AND POSSIBLE ACTION: approving a Special Event Liquor License
application for the Fountain Hills Chamber of Commerce for a beer garden in conjunction
with the Fountain Festival of Arts and Crafts FOUNTAIN HILLS DAY on Saturday,
February MARCH 26, 2022.
D.PUBLIC HEARING, CONSIDERATION AND POSSIBLE ACTION: Approval of Liquor
License Application for Bashas' #47, located at 16605 E. Palisades Boulevard, Fountain
Hills, Arizona, for a Series 9 Liquor Store license.
E.CONSIDERATION AND POSSIBLE ACTION: approving a Special Event Liquor License
application for Valors on 8th for a beer garden in conjunction with the Mountain 2 Fountain
on March 6, 2022.
8.REGULAR AGENDA
A.PUBLIC HEARING, CONSIDERATION AND POSSIBLE ACTION: Regarding Ordinance
21-17, amending Chapter 10, Single-Family Residential Zoning Districts, Section 10.04,
General Provisions, to add design standards for single-family dwellings.
Mayor Dickey reminded everyone that the public hearing was still open (from a prior
meeting).
Development Services Director John Wesley said that this item had come before the
Town Council a few meetings ago, and after meeting with former councilmember Dennis
Brown, they made some changes and were bringing it back for further consideration. He
said that regardless of which version the Council adopts, staff will report back in a year.
Town Council Regular Meeting of February 15, 2022 5 of 10
Vice Mayor Magazine asked Mr. Wesley to address the changes made after meeting
with Mr. Brown, which Mr. Wesley did.
Ron Thompson, Fountain Hills, thanked the Town for being responsive to he and the 27
families affected by a recent home built in their neighborhood. He said that their concern
was that duplexes not be built in single-family dwelling neighborhoods. He said that
builders can be innovative and while the changes help with their concerns, they are still
concerned with the ability to have two separate two-car garages facing the front of the
home, as it would be easy to make it into multiple dwellings after approved. Mr. Wesley
said that they understood that concern, which is why they wrote it in the most direct way
with the first version. He said it is a balancing act, but luckily they do not see many of
these. He felt the revised language provides flexibility and keeps them from looking like a
duplex.
Mayor Dickey asked if a permit would be needed if someone tried to alter a house in that
way. Mr. Wesley said that they would, to legally alter the home. To change it to a duplex,
it would have to be in a duplex zone.
Councilmember Spelich asked staff, taking Mr. Thompson's concerns into mind, if they
saw a problem with the revised language. Mr. Wesley said that staff understands the
rules and what they are after today. Five years from now may be different. The context of
the ordinance is there, but there is that flexibility and someone may use it as a loophole
in the future.
Councilmember Spelich said that with the lots remaining in Fountain Hills, mostly being
on steep locations, they have to give some flexibility to the builders so people can buy
and build. Mr. Wesley said they did make that modification to steep slope odd-shaped
lots. He does not know that the two situations are that similar. This situation is probably
going to occur on a smaller lot.
Councilmember Spelich said that past councilmember Dennis Brown worked hard on the
issues with casitas, and he sent an e-mail thanking the Council for tabling the matter until
he was able to have input.
Mayor Dickey said it was her understanding that Mr. Wesley never found anything in
another city or town that addressed this issue. She said she was comfortable going
forward with the revised ordinance.
Councilmember Friedel said that it would be interesting to see a year from now how this
has worked out. Mr. Wesley said that if it is adopted tonight, his department will monitor
it and report back. Councilmember Friedel asked how many inspectors look at these. Mr.
Wesley said that once an application is submitted, the plans are reviewed by the planner
and building official for conformance with the code. Once they get to construction, there
are a lot of inspections that take place.
Councilmember Grzybowski thanked staff for looping Mr. Brown into the process. She
said that she was leaning toward the revised ordinance since he was involved.
Councilmember Scharnow said that he agreed with those comments. He thinks that Mr.
Brown's revisions are acceptable and gives staff enough leeway to address concerns. He
said that he does not think they will run into this much with the number of lots remaining
in town, but they can always amend if they find it is not working.
Town Council Regular Meeting of February 15, 2022 6 of 10
Mayor Dickey closed the public hearing.
MOVED BY Councilmember Sharron Grzybowski, SECONDED BY Councilmember
Peggy McMahon to adopt Ordinance 21-17, with the revised edition.
Vote: 7 - 0 Passed - Unanimously
B.CONSIDERATION AND POSSIBLE DIRECTION: Community Center and Special Event
Fee Waiver Policy.
Community Services Director Rachael Goodwin said that this issue came about last year
by Councilmember Spelich, with concerns that various groups were paying different
amounts for special events. She said that it has been a difficult process as all of their
groups are users, and they value what they bring and what they do for the community.
She said that they have been trying to develop a consistent and equitable strategy. Their
request is for direction on the policy. They will talk more about user agreements later,
such as with the Chamber of Commerce and FHCCA. She said that the polity itself is
what they are trying to finalize so they can move forward with all of the others.
She then gave a PowerPoint presentation which addressed:
REVIEW OF COMMUNITY CENTER RECOMMENDATIONS
CURRENT FEES/PROPOSED FOR FOUNTAIN HILLS NON-PROFITS
EXCEPTIONS TO THE PROPOSED POLICY
Vice Mayor Magazine asked who would make the decisions on exceptions. Ms. Goodwin
said that they want to limit the exceptions, and the more consistent the policy, the easier
it is.
Vice Mayor Magazine said that when things are not buttoned down really tight, it
becomes sticky. Ms. Goodwin said this is the first attempt to button it down. If they can
get 80% buttoned down, they could move forward with the majority of their customers.
She said that the policy is not designed to be a revenue generator for the Town.
HOW MUCH DOES IT COST TO OPERATE THE COMMUNITY CENTER?
Councilmember Friedel asked if they expected the $56,000 to go up with the new
improvements. Ms. Goodwin said that would be the hope. They have upgraded the
facility and there is a desire to use it and attract more events. As they bring the policy on
board and create more weekend usability, they will be able to receive additional
revenues from such things as weddings and small conferences. Counclimember Friedel
asked if they would advance it further if they got a kitchen fully improved. Ms. Goodwin
said that catering has been a challenge, but the biggest problem is with storage.
EXAMPLES OF USER GROUPS AND FEE IMPACTS
Vice Mayor Magazine said that he likes there being some type of fee as it helps keep the
skin in the game and makes them accountable. Ms. Goodwin said that they have had
conversations with FHCCA because their umbrella covers so many other smaller groups.
That is why they would work out a User Agreement for them as well as the Chamber.
Councilmember Spelich asked if they could approve the policy as it stands today, with
Town Council Regular Meeting of February 15, 2022 7 of 10
Councilmember Spelich asked if they could approve the policy as it stands today, with
the exception of the Chamber and FHCCA. Ms. Goodwin replied that they could, and it
would be good as they have many things pending. She said that they would bring back
the final policy for adoption and it would be implemented as of July 1, 2022.
Mr. Miller explained that staff would provide the terms and conditions that could be
discussed and debated on the User Agreements, but once those were approved, the
actual agreements could be approved administratively.
Vice Mayor Magazine asked what specific nonprofit status the rates would address. Ms.
Goodwin said that it would be all 501c's such as 3 and 9, and others as well.
SPECIAL EVENT FEE WAIVER
Recommendations
CURRENT/PROPOSED FEES FOR SPECIAL EVENT FEES/WAIVERS
In looking at the fees, Councilmember McMahon said that they looked really low. Mr.
Miller said that these are the gross fees; then there are also add-ons, such as off-duty
deputies for traffic control. Councilmember McMahon asked if staff had a spreadsheet as
she felt she was not looking at a full picture. Ms. Goodwin replied that each event is
unique. For example, the Concour is a two-day event, with set up on Friday. They are
charged $3,500 each day for the park. Staff sits down with them and determine which
streets need to be closed and how many deputies are needed. Then MCSO issues an
invoice. There are port-a-johns to consider, lights, etc. It is on the group to get the
contracts, deliveries, etc. This is only the fee the town receives.
Councilmember McMahon said that given the large turnout they had last weekend, the
$3,500 per day seems ridiculously low to rent out such a huge area. Mr. Miller said that
his understanding is the $3,500 per day is what anyone would pay; it was not the
nonprofit rate. The town just went through a user fee analysis, and these fees were their
recommendation. Ms. Goodwin said that the fees are tied to whatever the
Council-adopted fees are. If the Council wants to adjust these fees, the policy would still
apply, so they do not have to keep coming back with an amended policy. She said that
there are fee adjustments annually as part of the budget process.
Vice Mayor Magazine said that they have small, medium, large, and extra large events.
If they charge too much, they can scare people away. It is not cost recovery; they have
an obligation to citizens to provide as many of these as they can at a cost that is not
outrageous.
Ms. Goodwin said that there are events they have identified that will require User
Agreements, such as the Fountain Hills Chamber. She thanked Betsy LaVoie for her
input on a User Agreement that outlines how they would work collaboratively.
IMPACTS
Councilmember Spelich said that three years ago when he proposed this, he got a
tongue lashing. He has not changed his position. He believes the Chamber should pay
some fees. Nothing presented this evening has changed that feeling, but he personally
thanked Ms. Goodwin and all staff involved. He said it was a tremendous amount of work
and everyone should have skin in the game. It should be fair and equitable, and everyone
should know the rules.
Town Council Regular Meeting of February 15, 2022 8 of 10
Mr. Miller said that they will bring back a formal policy for adoption and the user
agreements will come back separately.
C.DISCUSSION WITH POSSIBLE DIRECTION relating to any item included in the League
of Arizona Cities and Towns’ weekly Legislative Bulletin(s) or relating to any action
proposed or pending before the State Legislature.
Mayor Dickey said that they received a great list from Jack Lunsford. Mr. Miller said that
they got it about 2 p.m. and were not able to review it. He said that the Mayor, Mr.
Lunsford and himself have been tracking these bills, and since the Council previously
adopted their legislative agenda, they have been able to voice opposition to some based
on that agenda.
Council briefly discussed some of the bills.
Councilmember Spelich said that he wanted to correct a statement he made earlier; a
quorum is four so there should not be four councilmembers attending a commission
meeting.
9.COUNCIL DISCUSSION/DIRECTION to the TOWN MANAGER
Item(s) listed below are related only to the propriety of (i) placing such item(s) on a future agenda for action,
or (ii) directing staff to conduct further research and report back to the Council.
10.ADJOURNMENT
MOVED BY Councilmember David Spelich, SECONDED BY Councilmember Sharron
Grzybowski to adjourn.
Vote: 7 - 0 Passed - Unanimously
The Regular Meeting of the Fountain Hills Town Council held February 15, 2022,
adjourned at 7:31 p.m.
TOWN OF FOUNTAIN HILLS
____________________________
Ginny Dickey, Mayor
ATTEST AND PREPARED BY:
______________________________
Elizabeth A. Klein, Town Clerk
Town Council Regular Meeting of February 15, 2022 9 of 10
CERTIFICATION
I hereby certify that the foregoing minutes are a true and correct copy of the minutes of the Regular
Meeting held by the Town Council of Fountain Hills in the Town Hall Council Chambers on the 15th day
of February, 2022. I further certify that the meeting was duly called and that a quorum was present.
DATED this 1st day of March, 2022.
_________________________________
Elizabeth A. Klein, Town Clerk
Town Council Regular Meeting of February 15, 2022 10 of 10
ITEM 7. B.
TOWN OF FOUNTAIN HILLS
STAFF REPORT
Meeting Date: 03/01/2022 Meeting Type: Town Council Regular Meeting
Agenda Type: Consent Submitting Department: Fire Department
Prepared by: Dave Ott, Fire Chief
Staff Contact Information: Dave Ott, Fire Chief
Request to Town Council Regular Meeting (Agenda Language): CONSIDERATION OF Approval of
Contract C2022-036.1 with Matlick Enterprises, Inc. dba United Fire Equipment Company in an amount
not to exceed $32,000.00 for three thermal imagining cameras for firefighter safety.
Staff Summary (Background)
The Fire Department is seeking to purchase three new thermal imagining cameras as the current
equipment has reached its serviceable life. The equipment in use now is similar in comparison between
a CRT TV and a flat screen. The new cameras are smaller and lighter as well as providing better graphics
and newer infra-red technology to improve safety and efficiency.
The one-time purchase is being made through Arizona Contract NO. CTR050476. The equipment is
budgeted for in the Facilities Reserve Fund. The maintenance of the equipment is a regular budget line
item in the Fire Department Operating Budget.
Related Ordinance, Policy or Guiding Principle
N/A
Risk Analysis
The existing TIC's are at the end of their service life it is necessary, for safety reasons, to replace them.
The new equipment will improve the safety of the firefighters, improve the ability for search and rescue,
and allow firefighters to identify hot spots during and after fires.
Recommendation(s) by Board(s) or Commission(s)
N/A
Staff Recommendation(s)
Staff recommends approval of Contract C2022-036.1.
SUGGESTED MOTION
MOVE to approve Contract C2022-036.1 with Matlick Enterprises, Inc. for an amount not to exceed
MOVE to approve Contract C2022-036.1 with Matlick Enterprises, Inc. for an amount not to exceed
$32,000.00 for the purchase of three new thermal imaging cameras.
Attachments
Matlick
TIC Exhibit
Form Review
Inbox Reviewed By Date
Fire Chief (Originator)Dave Ott 02/16/2022 04:45 PM
Finance Director David Pock 02/16/2022 06:07 PM
Town Attorney Aaron D. Arnson 02/17/2022 09:04 AM
Town Manager Grady E. Miller 02/21/2022 03:56 PM
Form Started By: Dave Ott Started On: 02/16/2022 03:47 PM
Final Approval Date: 02/21/2022
1
Contract No. 2022-036.1
FIRST AMENDMENT
TO
COOPERATIVE PURCHASING AGREEMENT
BETWEEN
THE TOWN OF FOUNTAIN HILLS
AND
MATLICK ENTERPRISES, INC.
D/B/A
UNITED FIRE EQUIPMENT COMPANY
THIS FIRST AMENDMENT TO COOPERATIVE PURCHASING AGREEMENT (this
“First Amendment”) is entered into upon execution, between the Town of Fountain Hills, an
Arizona municipal corporation (the “Town”) and Matlick Enterprises, Inc., d/b/a United Fire
Equipment Company, a(n) Arizona corporation (the “Contractor”).
RECITALS
A. After a competitive procurement process, the State of Arizona entered into Contract
No. CTR050476, dated July 1, 2020, (the “State Contract”), with the Contractor for the provision
of emergency response, firefighting and safety equipment and supplies. All of the capitalized
terms not otherwise defined in this First Amendment have the same meanings as defined in the
Contract.
B. The Town and the Contractor entered into a Cooperative Purchasing Agreement
dated February 6, 2018, based upon the State Contract (the “Agreement”), for the purchase
emergency response, firefighting and safety equipment and supplies. (the “Materials and
Services”). The terms of the Agreement are incorporated herein.
C. The Town has determined that additional Materials and Services (Exhibit B-1) (the
“Additional Materials and Services”) are necessary.
D. The Town and the Contractor desire to enter into this First Amendment to increase
the compensation authorized by the Agreement for the Additional Materials and Services.
AGREEMENT
NOW, THEREFORE, in consideration of the foregoing introduction and recitals, which
are incorporated herein by reference, the following mutual covenants and conditions, and other
good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged,
the Town and the Contractor hereby agree as follows:
1. Compensation. The Town shall pay the Contractor an aggregate amount not to
exceed $105,243.30 (including all renewals) for the Materials and Services.
2
2. Exhibit B-1 attached hereto is incorporated by this reference.
3. Effect of Amendment. In all other respects, the Agreement is affirmed and ratified
and, except as expressly modified herein, all terms and conditions of the Agreement shall remain
in full force and effect.
4. Non-Default. By executing this First Amendment, the Contractor affirmatively
asserts that (i) the Town is not currently in default, nor has it been in default at any time prior to
this First Amendment, under any of the terms or conditions of the Agreement and (ii) any and all
claims, known and unknown, relating to the Agreement and existing on or before the date of this
First Amendment are forever waived.
5. Israel. Contractor certifies that it is not currently engaged in, and agrees for the
duration of this Agreement that it will not engage in a “boycott,” as that term is defined in Ariz.
Rev. Stat. § 35-393, of Israel.
6. Conflict of Interest. This First Amendment and the Agreement may be cancelled
by the Town pursuant to Ariz. Rev. Stat. § 38-511.
[SIGNATURES ON FOLLOWING PAGES]
EXHIBIT B-1
TO
COOPERATIVE SERVICES AGREEMENT
BETWEEN
THE TOWN OF FOUNTAIN HILLS
AND
MATLICK ENTERPRISES, INC.
D/B/A
UNITED FIRE EQUIPMENT COMPANY
[Quote]
See following pages.
ITEM 7. C.
TOWN OF FOUNTAIN HILLS
STAFF REPORT
Meeting Date: 03/01/2022 Meeting Type: Town Council Regular Meeting
Agenda Type: Consent Submitting Department: Fire Department
Prepared by: Dave Ott, Fire Chief
Staff Contact Information: Dave Ott, Fire Chief
Request to Town Council Regular Meeting (Agenda Language): CONSIDERATION OF Resolution
2022-08 approving the 2021 Maricopa County Multi-Jurisdictional Hazard Mitigation Plan.
Staff Summary (background)
The Town of Fountain Hills, along with Maricopa County, is required by the Disaster Mitigation Act
(DMA) of 2000 (Public Law 106-390) to adopt a hazard mitigation plan. The Town participated with
Maricopa County and other jurisdictions to prepare the 2021 Maricopa County hazard mitigation plan.
The Plan identifies and establishes risk reduction policies and tools to be implemented in the
incorporated and unincorporated areas of Maricopa County. The policies and tools included in the plan
will result in the mitigation of hazards, as well as potential future losses from a disaster event, by
establishing a framework to ensure the most appropriate and equitable mitigation projects are
undertaken.
The Town previously adopted the 2015 Plan. The Disaster Mitigation Actrequires a full update of the
plan and approval by FEMA every five years and a minor review every year in between. The Disaster
Mitigation Actis intended to facilitate cooperation between state and local authorities and the
community at large. It encourages and rewards local and state, pre-disaster planning, and promotes
sustainability as a strategy for disaster planning. The Disaster Mitigation Act establishes a pre-disaster
hazard mitigation program requiring state and local governments to have approved disaster mitigation
plan to receive financial assistance through the national post-disaster Hazard Mitigation Grant Program.
States with comprehensive, enhanced mitigation plans are eligible for a higher percentage of disaster
funds.
Mitigation plans must demonstrate that the proposed mitigation actions are based on a sound planning
process that accounts for the risks to, and the capabilities of the individual communities. To comply with
the requirements of the Disaster Mitigation Act, the Maricopa County Department of Emergency
Management assembled a multi-jurisdictional planning team with membership from each of the 27
communities within Maricopa County.
In addition to updating elements of the plan common to all communities within Maricopa County, each
representative of the planning team worked with local planning teams for each community to develop
mitigation goals, objectives and recommended mitigation actions for their communities.
mitigation goals, objectives and recommended mitigation actions for their communities.
Related Ordinance, Policy or Guiding Principle
N/A
Risk Analysis
This plan is an analysis of the most probable, natural hazards faced by the Town of Fountain Hills. It
includes a vulnerability assessment for a number of events including: dam failure, drought, extreme heat
and wildfire. The plan serves as a point-of-reference for the Town of Fountain Hills to use in mitigation
planning by prioritizing hazards and making project recommendations to best mitigate those hazards.
Recommendation(s) by Board(s) or Commission(s)
N/A
Staff Recommendation(s)
Staff recommends adoption of the Resolution 2022-08 approving the 2021 Maricopa County
Multi-Jurisdictional Hazard Mitigation Plan. Adoption of this plan fulfills the requirements of the Disaster
Mitigation Act of 2000 and allows the town to remain eligible for federal non-emergency mitigation
funding that may become available.
SUGGESTED MOTION
MOVE to adopt Resolution No. 2022-08.
Attachments
Executive Summary
Res 2022-08
Form Review
Inbox Reviewed By Date
Town Clerk Elizabeth A. Klein 02/23/2022 07:53 AM
Fire Chief (Originator)Elizabeth A. Klein 02/23/2022 11:42 AM
Town Attorney Aaron D. Arnson 02/23/2022 12:49 PM
Town Manager Grady E. Miller 02/23/2022 04:05 PM
Form Started By: Dave Ott Started On: 02/16/2022 05:11 PM
Final Approval Date: 02/23/2022
RESOLUTION 2022-08
A RESOLUTION OF THE MAYOR AND COUNCIL OF THE TOWN OF
FOUNTAIN HILLS, ARIZONA, ADOPTING THE 2021 MARICOPA
COUNTY MULTI-JURISDICTIONAL MULTI-HAZARD MITIGATION PLAN
RECITALS:
WHEREAS, the Town of Fountain Hills has historically experienced damage from natural hazards
such as flooding, wildfire, drought, severe winds, and others on many occasions in the past century,
resulting in loss of property and/or life, economic hardship, and threats to public health and safety;
WHEREAS, the 2021 Maricopa County Multi-Jurisdictional Multi-Hazard Mitigation Plan (the Plan)
has been developed after more than one year of review, research and update work by the Town of
Fountain Hills in association and cooperation with the Maricopa County Multi-Jurisdictional Planning
Team for the reduction of hazard risk to the community;
WHEREAS, the Plan specifically addresses natural hazard vulnerabilities, mitigation strategies and
plan maintenance procedures for the Town of Fountain Hills;
WHEREAS, the Plan is an update and replacement for the previous hazard mitigation plan for the
Town of Fountain Hills;
WHEREAS, the Plan recommends several hazard mitigation actions/projects that will provide
mitigation for specific natural hazards that impact the Town of Fountain Hills, with the effect of
protecting people and property from loss associated with those hazards.
ENACTMENTS:
NOW THEREFORE BE IT RESOLVED by the Mayor and Town Council of the Town of Fountain Hills
that:
1. The Plan is hereby adopted as an official plan of the Town of Fountain Hills.
2. The Plan shall be implemented, monitored and maintained by the officials/staff designated in
the Plan for a period five (5) years with the full support of this resolution.
PASSED AND ADOPTED by the Mayor and Council of the Town of Fountain Hills, Arizona, this 1st
day of March, 2022.
FOR THE TOWN OF FOUNTAIN HILLS: ATTESTED TO:
Ginny Dickey, Mayor Elizabeth A. Klein, Town Clerk
REVIEWED BY: APPROVED AS TO FORM:
Grady E. Miller, Town Manager Aaron D. Arnson, Town Attorney
ITEM 7. D.
TOWN OF FOUNTAIN HILLS
STAFF REPORT
Meeting Date: 03/01/2022 Meeting Type: Town Council Regular Meeting
Agenda Type: Consent Submitting Department: Public Works
Prepared by: David Janover, Town Engineer
Staff Contact Information: Justin Weldy, Public Works Director
Request to Town Council Regular Meeting (Agenda Language): CONSIDERATION AND
POSSIBLE ACTION: Resolution 2022-07, abandoning the 10' Public Utility and Drainage Easement along
the south side of 15113 E Greene Valley Drive (Application A22-00003)
Staff Summary (Background)
This is a proposal to abandon the pre-incorporation 10' Public Utility and Drainage Easement along
the southern property line of Plat 506-B, Block 2, Lot 11 (15113 E Greene Valley Drive). Mr. Ron Zirkin,
the owner of the property, plans to construct a pool that encroaches into the existing easement. Staff
has reviewed the site to determine the potential on-site drainage issues in addition to the Town's
general interest in the easement. There is no need for the Town to retain the drainage easement
proposed to be abandoned, with the understanding that the owner of the lot is required to pass the
developed flows generated by the upstream lots across their property. All public utilities have approved
the abandonment of this easement.
Related Ordinance, Policy or Guiding Principle
N/A
Risk Analysis
N/A
Recommendation(s) by Board(s) or Commission(s)
N/A
Staff Recommendation(s)
Staff recommends adoption of Resolution 2022-07.
SUGGESTED MOTION
MOVE to adopt Resolution 2022-07.
Attachments
Vicinity Map
Aerial Photo Map
Exhibit A: Survey
Res 2022-07
Form Review
Inbox Reviewed By Date
Town Clerk Elizabeth A. Klein 02/23/2022 07:52 AM
Development Services Director John Wesley 02/23/2022 09:49 AM
Town Attorney Aaron D. Arnson 02/23/2022 12:45 PM
Town Manager Grady E. Miller 02/23/2022 03:59 PM
Form Started By: David Janover Started On: 02/10/2022 03:02 PM
Final Approval Date: 02/23/2022
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RESOLUTION 2022-07
A RESOLUTION OF THE MAYOR AND COUNCIL OF THE TOWN OF FOUNTAIN HILLS,
ARIZONA, ABANDONING WHATEVER RIGHT, TITLE, OR INTEREST IT HAS IN THE PRE-
INCORPORATION 10' PUBLIC UTILITY AND DRAINAGE EASEMENT ALONG THE SOUTHERN
PROPERTY LINE OF PLAT 506-B, BLOCK 2, LOT 11 (15113 E GREENE VALLEY DRIVE)
FOUNTAIN HILLS, ARIZONA, AS RECORDED IN THE OFFICE OF THE COUNTY
RECORDER OF MARICOPA COUNTY, ARIZONA, RECORDED IN BOOK 159 OF MAPS,
PAGE 3
WHEREAS, the Mayor and Council of the Town of Fountain Hills (the “Town Council”), as the
governing body of real property located in the Town of Fountain Hills (the “Town”), may require the
dedication of public streets, sewer, water, drainage, and other utility easements or rights-of-way within any
proposed subdivision; and
WHEREAS, the Town Council has the authority to accept or reject offers of dedication of private
property by easement, deed, subdivision, plat or other lawful means; and
WHEREAS, all present utility companies have received notification of the proposed abandonment.
NOW THEREFORE, BE IT RESOLVED BY THE MAYOR AND COUNCIL OF THE TOWN OF
FOUNTAIN HILLS, as follows:
SECTION 1. That the certain public utility and drainage easement, located at the southern
property line of Plat 506-B, Block 2, Lot 11 (15113 E Greene Valley Drive) Fountain Hills, as recorded
the Office of the County Recorder of Maricopa County, Arizona, Book 159 of Maps, Page 3, and as more
particularly described in Exhibit A, attached hereto and incorporated herein by reference, are hereby
declared to be abandoned by the Town. Certain lots within this subdivision are subject to lot-to-lot drainage
runoff. The property owner is required to pass the developed flows generated by the upstream lots across
their property.
SECTION 2. That this Resolution is one of abandonment and disclaimer by the Town solely for
the purpose of removing any potential cloud on the title to said property and that the Town in no way
attempts to affect the rights of any private party to oppose the abandonment or assert any right resulting
there from or existing previous to any action by the Town.
PASSED AND ADOPTED BY the Mayor and Council of the Town of Fountain Hills March 1,
2022.
FOR THE TOWN OF FOUNTAIN HILLS:ATTESTED TO:
Ginny Dickey, Mayor Elizabeth A. Klein, Town Clerk
REVIEWED BY:APPROVED AS TO FORM:
Grady E. Miller, Town Manager Aaron D. Arson, Town Attorney
ITEM 8. A.
TOWN OF FOUNTAIN HILLS
STAFF REPORT
Meeting Date: 03/01/2022 Meeting Type: Town Council Regular Meeting
Agenda Type: Regular Agenda Submitting Department: Administration
Prepared by: Grady E. Miller, Town Manager
Staff Contact Information: Grady E. Miller, Town Manager
Request to Town Council Regular Meeting (Agenda Language): CONSIDERATION AND
POSSIBLE ACTION: to Adopt the 2022 Strategic Plan.
Staff Summary (Background)
The Strategic Plan is a major policy document that provides guidance to the Town Council, Town
Manager, and department directors on moving the organization towards accomplishing strategic
priorities for the Town of Fountain Hills. The Strategic Plan helps justify actions and the use of budget
resources to implement tasks and strategic priorities contained in the policy document.
For several months, the Strategic Planning Advisory Commission (SPAC) has been in the process of
identifying and proposing strategic priorities and supporting tasks for the major update of the town's
Strategic Plan. According to the charge of SPAC, the Strategic Plan undergoes a major update every ten
years and a minor update every five years. The Town Council approved the current Strategic Plan in
2017, which consisted of a minor update.
At the Town Council meeting on January 18, 2022, SPAC Chair John Craft gave a presentation of the
proposed strategic priorities and supporting tasks to the Town Council. The intent of the presentation
was to seek approval of the plan from the Town Council. At the Town Council meeting, members of the
Town Council provided feedback regarding the strategic priorities and gave direction to Mr. Craft to
work with the Town Manager on making edits to the document before bringing it back for Council
consideration.
The Chair, Vice Chair, and the Town Manager met to edit the plan following the Town Council meeting
on January 18, 2022. The revised plan was then reviewed and unanimously approved by the Strategic
Planning Advisory Commission on February 16. SPAC Chair John Craft will be presenting the plan
for Council consideration and possible action at the Town Council meeting on March 1, 2022.
Related Ordinance, Policy or Guiding Principle
The charge and mission of the Strategic Planning Advisory Commission is to develop, oversee, report,
and update on the Town of Fountain Hills' Strategic Plan.
Risk Analysis
The Strategic Plan provides policy guidance and direction to the Town Council and organization on
major priorities for the Town of Fountain Hills. Not having an updated Strategic Plan in place will
negatively impact the organization.
Recommendation(s) by Board(s) or Commission(s)
The Strategic Planning Advisory Commission recommends approval of the 2022 Strategic Plan.
Staff Recommendation(s)
Staff recommends approval of the 2022 Strategic Plan.
SUGGESTED MOTION
MOVE to Adopt the 2022 Strategic Plan.
Attachments
2022 Strategic Plan
2022 Strategic Plan Presentation
Form Review
Inbox Reviewed By Date
Finance Director David Pock 02/22/2022 07:44 AM
Town Attorney Aaron D. Arnson 02/23/2022 05:29 AM
Town Manager (Originator)Grady E. Miller 02/23/2022 06:18 AM
Form Started By: Grady E. Miller Started On: 02/17/2022 06:28 PM
Final Approval Date: 02/23/2022
1
Town of Fountains Hills
Strategic Plan 2022
FOREWORD BY THE MAYOR
2
TABLE OF CONTENTS
Section Page
Foreword 1
Table of Contents 2
Executive Summary 3
Strategic Plan 6
3
Executive Summary
Overview
The motto for the town of Fountain Hills is “All that is Arizona”. This is certainly an
appropriate portrayal of a community that combines stunning natural beauty with a safe,
up-scale, and in many ways, idyllic setting. In Fountain Hills, neighbors share a
commitment to community that makes small town life so appealing, without losing big
city advantages. The Town’s Strategic Planning Advisory Commission, consisting of
seven volunteer citizens, sought to fashion a ten-year strategic plan that is aligned with
the community’s priorities and expectations of principled and steady progress without
putting at risk the things that make Fountain Hills such a special place to live.
Strategic Plan Focus
The Strategic Plan focuses on enhancing Fountain Hill's appeal as a small town in the
orbit of a large urban environment by honoring traditional values, environmental
uniqueness, stability, sustainability, and flexibility in preparing for the future. This is
evident in Fountain Hill's Key Organizational Goals which aim to: improve public areas
including infrastructure and Town facilities; enhance public safety and the overall quality
of life, promote economic development, and ensure the Town’s financial stability.
Guiding Principles
The principles that guided the Commission through the creation of this plan included the
understanding that the various tasks had to be manageable or attainable by the Town
over a 10-year horizon. The progress by the Town in achieving success had to be
measurable over time and lastly this Strategic Plan needed to be impactful and not
merely a rehash of projects that the Town is already working towards.
Planning Acknowledgements
The Commission took into account realities that exist when planning for a small town.
First, Fountain Hills has limited resources and undergoes an annual economic
seasonality that creates revenue variability. The Town is blessed with a strong and
talented volunteer base along with its unmatched natural beauty. Lastly, since the
Town is essentially surrounded by land that is limited in its development potential, there
is minimal expectations for residential growth.
Community and Stakeholder Input
In approaching the task of writing a strategic plan the Commission first sought to
understand and give voice to the Fountain Hills citizens, local leaders, and historical
documents. The Commission did this by engaging local business, civic, education and
government leaders for input, observations, and experiences. Next the Commission
reviewed and assessed the ongoing impact of the Town’s 2015 strategic plan that was
4
subsequently updated in 2017. Most importantly, the commission collaborated with the
non-profit volunteer group named ‘Vision Fountain Hills’, to survey over 900 Fountain
Hills residents on their thoughts and views of important past, and current issues. The
results of the survey showed that respondents primary community interests were:
• Business Development
• Technology Services
• Town’s Condition
• The Environment
• Town Finances
• Safety
Keynote Themes used in the Plan’s Development
When developing the 2022 Fountain Hills Strategic Plan the Commission held to three
important themes throughout the process. First was the emphasis on collaborative
partnering. Wherever possible tasks were constructed in a way to allow collaboration
and/or partnering between the Town and interested stakeholders. Second was the
absolute need for transparency and ownership so that readers of the plan have
confidence in the process used in developing relevant strategies and their effective
implementation. Third was their unwavering understanding that stewardship of our
local environment was paramount and must be addressed specifically and consistently
throughout the strategic plan.
Strategic Priorities
The four Strategic Priorities identified and expanded upon in this plan, represent the
overriding areas of focus:
Targeted Collaborative Economic Development
Promote the Long-Term Financial Sustainability of Town
Infrastructure, Environmental and Social Resources
Continue to Improve the Public Health, Well-Being, and Safety of our
Town
Maintain Current Infrastructure while Preparing the Town for
Emerging Trends that Increase Public Safety and Quality of Life
Strategic Plan Structure
Underneath the four Strategic Priorities (SP) there are 11 Signature Strategies (SS)
and under the Signature Strategies there are 23 Supporting Tasks (ST). Thus, the
structure of this plan is built to flow from a Strategic Priority to a Signature Strategy to a
specific Supporting Task. In this way we can show bi-directionally, both how a Strategic
5
Priority results in a set of Supporting Tasks and how a specific Supporting Task ties
back to a larger Strategic Priority.
Each Supporting Task is further delineated with an expected timeline to implementation
(in years), estimated complexity (scale of 1-5 with 5 being most complex), and an
annotation of the potential for collaboration (y/n) between the Town of Fountain Hills
and a stakeholder or interested party.
Moving Forward
The success of The Town of Fountain Hills Strategic Plan 2022 depends on an effective
communications (internal and external) plan and monitoring process that supports its
implementation. Thus, the Strategic Planning Advisory Commission has included a
Communication and Monitoring Plan, (located in the appendices) that lays out avenues
of communication between the Mayor, Town Council, Town Staff, and the Citizens of
Fountain Hills concerning the implemention of this Plan.
Strategic Planning Advisory Commission of Fountain Hills
Commissioners:
Chair: John Craft Vice Chair: Patrick Garman
Chad Bernick, Gerard Bisceglia, Mary Edman
Bernie Hoenle, Cynthia Magazine
6
TOWN OF FOUNTAIN HILLS STRATEGIC PLAN 2022
Strategic Priority (SP):
Targeted Collaborative Economic Development
Preamble:
An essential element of a thriving community is its economy. Fountain Hills is a small,
active community whose long-term sustainability requires an effective targeted
economic development plan. Economic development has become a hotly debated topic
and a much sought-after goal in towns across America. Industrial recruitment and
reliance on outside funding are giving way to locally based finance and entrepreneurial
activity. Fountain Hills needs to take advantage of its unique local resources and
leadership to advance its own successful local economy in a way that continues to
appeal to its residents and business community. Presently, the local chamber of
commerce and the Town actively work to support new and existing business growth.
The following strategies and their supporting tasks attempt to address the opportunity of
establishing a more unified and focused business development effort. Our commission
interviewed Town leadership, Chamber of Commerce, Fountain Hills Sanitary District
and Fountain Hills Cultural and Civic Association. We noted a recurring theme that
‘strength-in-numbers’ was important when pursuing opportunities. Hence, this strategic
priority focuses on the need for local, ongoing collaboration.
1. Signature Strategy (SS) – Retain existing businesses and attract new ones.
Rationale: Existing businesses are the foundation of any economic growth strategy. By
building on what already exists, cities can support current businesses and create a
strong foundation. Attracting new businesses is often most effective when the effort is
tailored to the industries compatible with local economic, space, environmental, and
demographic characteristics.
A) Supporting Task (ST) – Develop and promote an effective brand image to
prospective businesses and residents.
Timeline: <3yrs Complexity: 2 Collaboration potential: Yes
B) Supporting Task (ST) - Develop strategies for retaining existing businesses
and attracting new ones from the following sectors: 1) Health and wellness, 2)
Professional services, and 3) S.T.E.M.
Timeline: <2yrs Complexity: 5 Collaboration potential: Yes
C) Supporting Task (ST) – Continue to maintain an economic development
webpage and add a business metrics database. Rationale: The creation of an
economic development webpage would function as a one stop shop to help new and
existing business owners with business startup, or expansion. This webpage would
include a step-by-step guide to starting, or expanding a business in Fountain Hills, links
7
to important contacts, forms, and resources from outside of the community; such as
loan programs from the U.S. Small Business Administration or community development
financial institutions or technical assistance from a regional small business development
center such as the Maricopa Small Business Development Center as well as the BizHub
incubator. A business metrics database would track the overall business health of the
community and monitor the effectiveness of economic development initiatives.
Timeline: <2yrs Complexity: 3 Collaboration potential: Yes
D) Supporting Task (ST) – Identify ways to streamline the building permitting
process.
Timeline: <2yrs Complexity: 5 Collaboration potential: Yes
2. Signature Strategy (SS) – Lead the formation of collaborative economic
development groups. Rationale: The Commission believes that synergy can be
achieved if like-minded groups collaborate to strengthen our economic progress. The
groups can draw members from municipal governments, regional economic
development organizations, nonprofit organizations seeking to help communities, and
other stakeholders.
A) Supporting Task (ST) – Coordinate periodic meetings between the Town of
Fountain Hills, Fountain Hills Chamber of Commerce, Ft. McDowell Yavapai Nation,
Salt River Maricopa Pima Indian Community, to discuss the local expansion of business
and tourism opportunities.
Timeline: <3yrs Complexity: 3 Collaboration potential: Yes
B) Supporting Task (ST) – Form a business professional advisory group.
Rationale: Ongoing collaboration between the public and private sectors is an
important component of economic development. To encourage collaboration, form a
business professional advisory group with volunteers from the public and private sectors
to discuss how the town could better facilitate economic development. Volunteers from
the community could include property owners, developers, school system
representatives, and retired governmental or business executives with particular
experience in health, professional, and technical services.
Timeline: <1yrs Complexity: 2 Collaboration potential: Yes
8
Strategic Priority (SP):
Promote the Long-Term Financial Sustainability of Town
infrastructure, Environmental and Social Resources
Preamble:
The Commission recommends the following five guiding principles for fiduciary
responsibility that should be embraced by the Town of Fountain Hills: 1) Live within your
means 2) Employ cost recovery when setting fees for "individualized" services 3) Use
reserves only for one-time expenditures or temporary stop-gap measures 4) Study
contracting out services before attempting to do in-house. 5) Emphasize transparency.
1. Signature Strategy (SS) – Maintain transparency by communicating the Town’s
finances to the public. Rationale: Transparency leads to trust and trust leads to a
community that is confident in providing resources to the Town government to solve
short and long term public issues on their behalf.
A) Supporting Task (ST) - Hold public meetings twice a year, separate from
council meetings, to present the Town’s finances.
Timeline: <1yrs Complexity: 2 Collaboration potential: N/A
B) Supporting Task (ST) – Conduct a regularly occurring community survey in
order to track satisfaction levels with Town services.
Timeline: <2yrs Complexity: 2 Collaboration potential: Yes
2. Signature Strategy (SS) – Promote the long-term financial health and stability of the
Town. Rationale: The annual budget serves as the Town’s financial plan. The budget is
a policy document that provides direction and priorities for the resources needed to
deliver community services.
A) Supporting Task (ST) - Produce and publish a five-year financial plan with
revenue and expenditure forecasts.
Timeline: <2yrs Complexity: 3 Collaboration potential: N/A
B) Supporting Task (ST) – Update the current Facilities Reserve Study to
identify lifecycle replacement and repair of facilities and infrastructure.
Timeline: <3yrs Complexity: 3 Collaboration potential: N/A
C) Supporting Task (ST) – Utilize the services of an experienced grant
researcher and writer.
Timeline: <2yrs Complexity: 2 Collaboration potential: N/A
9
3. Signature Strategy (SS) – Periodically review Town services to identify opportunities
for improving efficiency and effectiveness. Rationale: Balancing the Town’s use of
government provided services and contracted services promotes both stability and
flexibility.
A) Supporting Task (ST) - Conduct a feasibility analysis of government services
provided by the Town.
Timeline: <2yrs Complexity: 4 Collaboration potential: N/A
B) Supporting Task (ST) - Promote e-government and electronic transactions to
improve customer convenience and operational effeciencies. Examples include kiosks
and online services that improve organization, accommodation, payment options,
accessibility, and security.
Timeline: <2yrs Complexity: 3 Collaboration potential: Yes
10
Strategic Priority (SP):
Continue to Improve the Public Health, Well-Being, and Safety of our
Town
Preamble:
We focused on identifying Signature Strategies and Supportive Tasks that were most
likely to help Fountain Hills leaders continue to improve the public health, well-being,
and safety of our community. In doing so, we took into consideration: the Town’s
economic realities; community input from a variety of sources; the timeline covered by
the new strategic plan; relevant trends and future projections; and the need for tasks
that are manageable, attainable and measurable.
1. Signature Strategy (SS) - Promote the natural and built environment of Fountain
Hills to improve the public health, well-being, and safety of the community. Rationale:
While this strategy is broad in scope, it can be easily supported by a number of specific,
high priority tasks that fit within the Town’s current constraints regarding both human
and financial resources.
A) Supporting Task (ST) – Continue to expand and connect open space and
recreational facilities to create opportunities for physical activities.
Timeline: <3yrs Complexity: 3 Collaboration potential: Yes
B) Supporting Task (ST) - Work with local environmental organizations in
strengthening our community’s connection with its natural surroundings.
Timeline: <3yrs Complexity: 3 Collaboration potential: Yes
C) Supporting Task (ST) - Incorporate public health, well-being, and safety in
Fountain Hills policies when relevant.
Timeline: <1yrs to review current policies, then ongoing for any policy changes or
new policies. Complexity: 2 Collaboration potential: N/A
D) Supporting Task (ST) - Create and publicize an Environmental Plan for
Fountain Hills.
Timeline: <1yrs Complexity: 4 Collaboration potential: Yes
2. Signature Strategy (SS) – Promote Fountain Hills as a community focused on public
health, well-being, and safety. Rationale: While this strategy is broad in scope, it can be
easily supported by specific, high priority tasks that fit within the Town’s current
constraints regarding both human and financial resources.
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A) Supporting Task (ST) - Support the expansion of preventive health and
wellness access within the Fountain Hills community.
Timeline: <1yrs to assess, then ongoing as opportunities are addressed.
Complexity: 2 Collaboration potential: Yes
12
Strategic Priority (SP):
Maintain Current Infrastructure while Preparing the Town for
Emerging Trends that Increase Public Safety and Quality of Life
Preamble:
Fountain Hills infrastructure plays a vital role in the quality of life for our citizens. We
must continue to maintain and prepare it for the future. Fountain Hills infrastructure must
be capable of supporting our town’s economy, while holding public safety and quality of
life as priorities. There are generally many categories of infrastructure to consider, but
focusing solely on Fountain Hills, we identified four that are of particular interest to our
town’s residents and elected leadership. This iteration of the Fountain Hills strategic
plan will deal with Broadband, Public Parks, Roads infrastructure areas.
1. Signature Strategy (SS) – Develop an investment plan and schedule to
maintain/bring FH’s streets, medians, buildings, and parks to established standards.
Rationale: Infrastructure planning, funding, and execution information should be
available, clearly articulated, and transparently handled by Fountain Hills public
agencies.
A) Supporting Task (ST) - Develop a detailed Infrastructure Condition Report
with a scoring mechanism for evaluating and reporting the functionality, appearance,
and upkeep of the Town’s fixed assets. The report will be reviewed by the Town
Council, and available to Town Citizens.
Timeline: <3yrs Complexity: 5 Collaboration potential: N/A
2. Signature Strategy (SS) – Support local Broadband strategic buildouts and
deployment efforts while ensuring the preservation of conduit and right of way for future
technologies. Rationale: Broadband, a generic term for high-speed internet access,
enables students of all ages to learn online and businesses to reach customers and co-
workers; facilitates electronic and verbal communications; provides access to
healthcare and job openings; and can be the deciding factor of where a company
chooses to expand.
A) Supporting Task (ST) – Make co-location of broadband a requirement with
existing infrastructure planning as a condition of permit use or where public funding is
provided. This includes above-ground infrastructure and the codification of “dig once”
policies where service providers install broadband conduit as other infrastructure is
installed.
Timeline: <2yrs Complexity: 3 Collaboration potential: N/A
13
3. Signature Strategy (SS) – Increase the ease and safety of multi-use aspects of
Fountain Hills roads. Rationale: A forward looking road strategy is essential to
everyday living in Fountain Hills, providing access to jobs, schools, shopping,
healthcare, wellness, and other services while enabling sustainable mobility options
such as pedestrian and biking access.
A) Supporting Task (ST) - The Fountain Hills Town Council Subcommittee on
Pedestrian and Traffic Safety will identify roads where lack of an interconnected
sidewalk system increases risk to pedestrians and produce a plan and schedule to
remedy.
Timeline: <2yrs Complexity: 3 Collaboration potential: Yes
B) Supporting Task (ST) - Develop a comprehensive bicycle master plan. A
successful plan will focus on developing a seamless cycling network that emphasizes
short trip distances, multi-modal trips, and is complemented by encouragement,
education, and enforcement programs to increase usage.
Timeline: <2yrs Complexity: 3 Collaboration potential: Yes
4. Signature Strategy (SS) – Utilize services provided by other government agencies
and outside entities e.g. private companies, non-profit organizations, and volunteer
groups in evaluating and supporting the health of Fountain Hills parks. Rationale: Parks
support economic prosperity and build thriving, healthy, resilient communities. Besides
providing recreational opportunities and green space for all ages, parks provide a suite
of ancillary benefits such as higher property values, protection, and improvements to
drinking water sources, fewer urban heat islands, and stormwater management.
A) Supporting Task (ST) – Utilize a nationally recognized system to benchmark
the Town’s park system.
Timeline: <2yrs Complexity: 3 Collaboration potential: Yes
END
TOW N OF F OU N TA IN HIL L S
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Strategic Plan2022
Strategic Planning Advisory Commission (SPAC)
March 2022
TOW N OF F OU N TA IN HIL L S
WWW.FH.AZ.GOV
Guiding Principles
Manageable
Measurable
Impactful
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COMMUNITY & STAKEHOLDER INPUT
•Engaged local business, civic, education and government leaders for inputs, observations and
experiences.
•Collaborated with Vision Fountain Hills to survey over 900 local residents.
•Assessed the impact of the 2017 strategic plan
•Previewed initial versions of the Plan with Town staff and Mayor/Council (4 times) for
feedback during the development process.
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Primary Community Interests
•Business Development
•Technology Services
•Town’s Condition
•Environment
•Town Finances
•Safety
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TITLE ONE TITLE TWO TITLE THREE
KEYNOTE THEMES IN THE PLAN’S
DEVELOPMENT
Collaborative
Partnering
Transparency &
Ownership
Stewardship of
Local Environment
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STRATEGIC PRIORITIES
*Targeted collaborative economic development
*Promote the long-term financial sustainability of Town
infrastructure, environmental and social resources
*Continue to improve public health, well-being,
and safety of our Town
*Maintain current infrastructure while preparing the Town for
emerging trends that increase public safety and quality of life
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NOTEWORTHY FINAL REVISIONS T0 PLAN
Eliminated all supplemental work documents from the Plan including SWOT analysis.
Deleted three (3) original supporting tasks, including the biennial budget option, as
being inconsistent with the Plan’s focus.
Modified 15 supporting tasks to reflect a more proactive tone.
Modified 6 signature strategies
WWW.FH.AZ.GOV
TARGETED COLLABORATIVE ECONOMIC
DEVELOPMENT
Signature Strategy #1
Retain existing businesses & attract new ones
Supporting Tasks
• Develop & promote an effective brand image to prospective businesses and residents. *
•Develop targeted strategies for retaining existing businesses and recruiting new ones for the following sectors:
health & wellness, professional services, and S.T.E.M. *
• Continue to maintain an economic development webpage and add a business metrics database. *
• Identify ways to streamline the business building permit process. *
Signature Strategy #2
Lead the formation of collaborative economic development groups
Supporting Tasks
• Coordinate meetings between FH Town Government, Chamber of Commerce, Ft McDowell and Salt River Indian
communities to discuss the expansion of business/tourism opportunities. *
* Form a business professional advisory group
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PROMOTE LONG-TERM FINANCIAL SUSTAINABLITY of TOWN
INFRASTRUCTURE,ENVIRONMENTAL and SOCIAL SERVICES
Signature Strategy #1
Maintain transparency by communicating the Town’s finances to the public. *
Supporting Tasks
• Hold public meetings twice a year, separate from council meetings, to present the Town’s finances. *
• Conduct a regularly occurring community survey in order to track satisfaction levels with Town services. *
Signature Strategy #2
Promote long-term financial health and stability of the Town. * (Ownership)
Supporting Tasks
• Produce and publish a 5-year financial plan with revenue and expenditure forecasts. *
• Update the current Facilities Reserve Study to identify lifecycle replacement and repair of facilities and infrastructure. *
• Utilize the services of an experienced grant researcher and writer. *
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PROMOTE LONG-TERM FINANCIAL SUSTAINABILITY of TOWN
INFRASTRUCTURE, ENVIRONMENTAL, and SOCIAL SERVICES (cont.)
Signature Strategy #3
Periodically review Town services to identify opportunities for improving efficiency and effectiveness. *
Supporting Tasks
• Conduct a feasibility analysis of government services provided by the Town. * (Ownership)
•Promote e-government and electronic transactions to improve customer convenience and operational efficiencies.
Examples include kiosks, and online services. *
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CONTINUE TO IMPROVE THE PUBLIC HEALTH, WELL-BEING, AND
SAFETY OF OUR TOWN *
Signature Strategy #1
Promote the natural and built environment of Fountain Hills to promote health, well-being and safety.
Supporting Tasks
• Continue to expand and connect open space and recreational facilities to create safe opportunities for physical
activities. *
•Work with local environmental organizations in strengthening our community’s connection with its natural
surroundings. *
• Incorporate public health, well-being, and safety in Fountain Hills policies when relevant. *.
• Create and publicize an environmental plan for Fountain Hills. *
Signature Strategy #2
Promote Fountain Hills as a community focused on public health, well-being, and safety. * (Stewardship)
Supporting Tasks
• Support the expansion of preventive health and wellness access within Fountain Hills community.
MAINTAIN CURRENT INFRASTRUCTURE WHILE PREPARING OUR
TOWN FOR EMERGING TRENDS THAT INCREASE PUBLIC SAFETY AND
QUALITY OF LIFE
Signature Strategy #1
Develop an investment plan and schedule to maintain/bring FH’s streets, medians, buildings, and parks to
established standards.
Supporting Task
• Develop a detailed infrastructure condition report with a scoring mechanism for evaluating and reporting the functionality, appearance, and upkeep of the Town’s fixed assets. (Ownership)
Signature Strategy #2
Support local broadband buildouts and deployment efforts while ensuring the preservation of conduit right of way for
future technologies. (Stewardship)
Supporting Tasks
• Make co-location of broadband a requirement with existing infrastructure planning as a condition of permit use or where public
funding is provided. This includes above-ground infrastructure and codification of “dig once” policies.
MAINTAIN CURRENT INFRASTRUCTURE WHILE PREPARING OUR
TOWN FOR EMERGING TRENDS THAT INCREASE PUBLIC SAFETY AND
QUALITY OF LIFE (cont.)
Signature Strategy #3
Increase ease and safety of multi-use aspects of Fountain Hills roads. (Stewardship)
Supporting Tasks
• The FH Town Council Subcommittee on Pedestrian & Traffic Safety will identify roads where lack of a safe and interconnected sidewalk system increases risk to pedestrians and produce a plan and schedule to remedy.
• Develop a comprehensive bicycle master plan.
Signature Strategy #4
Utilize services provided by other government agencies and outside entities in evaluating and supporting the health
of Fountain Hills parks. * (Collaborative partnering)
Supporting Task
• Utilize a nationally recognized system to benchmark Town’s park system. *
TOW N OF F OU N TA IN HIL L S
WWW.FH.AZ.GOV
Questions ?
ITEM 8. B.
TOWN OF FOUNTAIN HILLS
STAFF REPORT
Meeting Date: 03/01/2022 Meeting Type: Town Council Regular Meeting
Agenda Type: Regular Agenda Submitting Department: Development Services
Prepared by: John Wesley, Development Services Director
Staff Contact Information: John Wesley, Development Services Director
Request to Town Council Regular Meeting (Agenda Language): CONSIDERATION AND
POSSIBLE DIRECTION: regarding a site plan for Park Place Phase II (16845 E. Avenue of the Fountains)
and Phase III (13000 block of N. Verde River, west side).
Staff Summary (Background)
Background
Park Place is a three-phase, five-building, mixed-use project that was approved by the Town Council in
June 2016. The total development could have up to 420 dwelling units and 43,000 square feet of
commercial space. The actual number of dwelling units has been reduced to approximately 392 and
actual retail space will be approximately 41,000 square feet. The overall development will be providing
approximately 150 parking spaces more than is required based on the conditions of the associated
Development Agreement (DA).
The 2016 approval included a DA and an overall Land Use Plan. These two documents, along with the
General Plan, the Downtown Area Specific Plan, and the TCCD zoning on the property form the basis for
review, analysis, and action on the proposed site plans.
Development Agreement:
Under current Zoning Ordinance requirements and procedures, the Planning and Zoning Commission
and Town Council do not typically review and take action on site plans. In this case, however, the DA
(Section 3.2) sets forth a requirement for review and approval by the Commission and Council for the
"concept plan" for each phase of the development. At the time the DA was prepared and approved,
Section 2.04 of the Zoning Ordinance was for "concept" plan review. That section of the zoning
ordinance has now been changed to "site plan" review. So, while the DA uses the term Concept Plan, it
specifically refers to processing the plan in accordance with Section 2.04. Therefore, the term "concept
plan" and "site plan" are considered synonymous.
Section 3.2 of the DA states the following: "...Concept Plan may be approved or denied by the
Commission in its sole discretion. Developer further agrees that, due to the nature of this Project, the
Concept Plan shall be subject to additional review by the Town Council, which may approve or deny the
Concept Plan in its sole discretion. The Developer agrees and understands that its efforts to prepare the
documents necessary for the Concept Plan application were undertaken at its own risk, and that the
Developer may not rely upon this Agreement as any guarantee that the Commission or Town Council
will approve the Concept Plan."
The DA provides some modifications to the requirements of the TCCD zoning district. Specific standards
and ordinance modifications included in the DA are:
Increasing maximum building height from 40' to 54' of height, except for building F;
Allowing building F and buildings in Phase III to be residential only;
No more than 3 residential floors in a building;
A shared use parking approach with a 20% reduction in the number of required paces; and,
Provision of a Town parking lot with a minimum of 130 parking spaces.
2016 Land Use Plan:
In the Land Use Plan, Phase II was shown as having four structures, listed as Buildings E and F. Building
E could be four stories of mixed use, to include 8,000 sq. ft. of commercial and Building F would be a
three-story residential building. Combined, there would be a maximum of 72 dwelling units in these
Buildings.
Phase III is shown as a maximum three-story building with up to 102 dwelling units. This Phase also
includes construction of the Art Walk and a Town parking lot.
General Plan:
The 2010 General Plan was in effect at the time of the approval of the Land Use Plan and DA. The 2016
approval by Council included a General Plan Amendment to increase the maximum allowed density for
this project to 45 units per acre. The 2010 Plan designated this area as part of the Town Center Mixed
Use area. Development in this area could accommodate a mix of retail, office, high-density residential,
and other related uses. A mix of uses should be "carefully designed to be mutually supportive" and the
project as a whole should "reinforce the viability and vision of the Town Center." The primary vision for
the Town Center was contained in the Downtown Area Specific Plan.
In 2020 the Council and voters approved the 2020 General Plan. The use and development pattern
established in this Plan for the Town Center states: "Continue to develop a highly integrated mix of uses
to provide a vibrant town center. Encourage development with an urban form with buildings brought to
the street forming a continuous street wall. Encourage active ground floor uses with a high degree of
transparency and office and residential above. Buildings should be limited to three stories. Architecture
should be consistent with the Town’s small-town feel. Continue to develop active public space between
buildings and along streets and to improve connections from Fountain Park to the heart of the Town
Center area." While not the General Plan in effect at the time the DA was approved, it does contain a
more defined and up-to-date description of the vision of the Town Center.
Downtown Area Specific Plan:
The area along the Avenue is designated in this Plan as the "The Avenue District." This area is intended
to be "The core of the downtown with a comfortable atmosphere for strolling, sight-seeing and
shopping. This district will evolve into a premier shopping destination for residents and a must-visit
magnet for visitors." The Plan also states: "The Avenue District is designed to accommodate a degree of
other uses including second story office space, condominiums and small-scale businesses along with
limited neighborhood services. If designed appropriately, a small percentage of brownstone style
housing could be integrated into The Avenue District."
The area to the south of the Avenue along Verde River is designated in the Plan as "The South End
District." This area is "envisioned as a mixed-use downtown neighborhood with a predominance of
residential living opportunities." The Plan further states the residential development in this area "is
intended to incorporate an active street front with parking and garages strategically located to the rear
of lots with access from alleys. The range of residential products may include single-family detached
homes, townhomes, brownstones, row homes, condominiums and apartments. The fabric of the
neighborhood should be complimented with small streets, comfortable sidewalks, generous street
trees for shade, on-street parking, and pocket parks that provide strategic open space for adjacent
development."
Town Center Commercial Zoning District:
The principal purpose of this zoning district is to provide for a variety of pedestrian-oriented retail,
office, lodging, residential and civic land uses in the Town Center area. The intent of the district is to
encourage the development and sustainability of a vibrant mixed-use area where residents and visitors
can live, work, shop, dine, be entertained, enjoy community and cultural events and contribute to the
economic viability of the Town Center area and the Town as a whole.
This is primarily a commercial zoning district but does allow for mixed-use commercial and residential
buildings. Multi-family only buildings are permitted in limited situations. One of the allowances for
residential only buildings is when the building is setback at least 50' from the street. This applies to
Building B along Verde River. This zoning district allows for use of a shared parking plan. Buildings are
allowed to have a zero setback and cover 100% of a lot.
Site Plan Review
Phase II Site Plan:
The site plan for Phase II contains two buildings, E & F. Building E is immediately east of the existing
Park Place building along the Avenue of the Fountains. Building F is at the corner of Avenue of the
Fountains and Saguaro. The project is designed with an unground parking structure. The next level up
for Building E will be an 8,000 sq. ft. non-residential space as required in the TCCD. This floor of the
building has been added at the last minute and staff does not have any details on it other than the two
entry location points provided at the northeast and northwest corners of the building. Both buildings
then have three floors of residential apartments, all internally loaded from and central hallway. There is
a community space provided above the entry drive from Avenue of the Fountains that connects the two
buildings.
The site plan provided with the application is reasonably consistent with the concept provided with the
Land Use Plan, although Building E appeared to be two smaller buildings. The current site plan has been
modified, however, to move the parking underground.
Site plan components:
Parking. As part of the 2016 review and approval, a shared use parking study was completed.
That study was used to allow a 20% parking reduction and also to allow adjacent on-street spaces
to be counted toward the required parking. Based on those requirements, Buildings E and
F should provide a total of 165 parking spaces (139 for residential uses and 26 for the commercial
space). 167 on-site spaces and 23 off-site spaces have been provided. There are three parking
areas shown on the site plan: on-street along the Avenue of the Fountains, a small surface lot
between Buildings E and F, and an underground parking area. Access to the underground parking
between Buildings E and F, and an underground parking area. Access to the underground parking
is through the driveways that connect to Verde River Drive and Paul Nordin Parkway.
Lighting, Details on lighting have not been provided. It is assumed they will be similar to the
existing development and will meet the requirements of the Outdoor Lighting code. Lighting
details will be reviewed with the construction documents.
Elevations. The elevations are primarily stucco with some accent areas of cultured stone veneer
and honed masonry. There is significant play in the facades and building heights to create
interest in the building. The primary colors for the buildings will be four shades of white and
gray. Accent colors for some stucco, railings and stairs will be black and an orange. (Note the
attached documents include black and white elevations of the most recent design. Color
elevations are provided from the previous design to show the intended material and color pattern
for the buildings.)
Beginning at the western end of Building E, the finish floor elevation of the lowest residential floor
will be just above grade level of the adjacent sidewalk. At the eastern end of Building E the finish
floor of the lowest residential floor will be about 10' above the sidewalk. The wall that is created
along the sidewalk includes some windows with decorative wrought iron into the garage space.
This design is not consistent with the General Plan or Downtown Area specific Plan which
envisions an active ground floor uses and transparency and, if residential occurs, for it to be with a
brownstone character.
Landscaping. The proposed landscaping along the Avenue is consistent with the rest of the
street. Within the development there is a good plant pallet and use of hardscape to provide a
quality setting.
Miscellaneous
Relocation of the electric box. There is an existing electrical box located toward the
southwest corner of the property that will be relocated to provide access to the
underground parking. The new location for that box has not been shown. Relocation must
be shown on the building construction plans. Location within the public right-of-way will
not be allowed.
Solid waste enclosure. The current location proposed for the solid waste enclosure
appears to be challenging for access. The ordinance sets a minimum size of 1/3 cubic yard
of container per dwelling unit. The bin shown may not be large enough to meet the
requirements. Documentation will need to be provided with the building construction
plans demonstrating the size and location will work, or provide a redesign that will work.
Water Feature. The site plan includes a water feature along the west side of the at-grade
parking area between the buildings. This does not appear to meet code requirements
regarding pool barriers. This is a nice feature but may require some redesign in the
construction documents to meet code.
Phase III Site Plan:
The site plan for Phase III contains one building. The building has three floors of apartments; the
apartments on the second and third floors are two-story in height. Originally proposed with 102
apartments, the plan now has 78 units. The building is placed over 60' back from the Verde River
apartments, the plan now has 78 units. The building is placed over 60' back from the Verde River
right-of-way. Shade canopies are proposed to cover 78 of the parking spaces, mostly ones closest to the
building. There is no significant "front" or main entry to the building; access is through five locations,
three from the south and two from the north. The placement and design of this building is not consistent
with the Downtown Area Specific Plan in that the building is isolated in a parking lot and does not
engage the street or complement the setting for the Art Walk. This section of the site plan includes an
Art Walk that will connect Paul Nordin Parkway to the Community Center Campus. These units are
larger than previously planned and will provide much needed housing for the downtown area.
Site plan components:
Parking. The zoning ordinance would require 170 parking spaces for this number of units. The
allowed 20% reduction places a requirement of 136 spaces; 160 "on-site" spaces are provided. In
addition, there are 74 spaces in the adjacent parking area next to the Art Walk to meet the
requirements of the DA for the New Town Parking Lots. The DA requires 130 spaces in the New
Town Parking Lots. Due to various requirements outside the control of the developer, the New
Town Parking lot west of Building C ended up with just 53 spaces, leaving a requirement for 77
spaces. The three parking aisles just north of the Art Walk contain 74 spaces. To meet the DA
requirements, three spaces within the remaining parking field would need to be considered part
of the New Town parking lot and available for general public use, or three more spaces could be
added into the Town Parking lot. If the additional spaces are added to the area next to the Art
Walk, it would be acceptable to close the connection between the two parking areas, if desired by
the applicant.
The Downtown Area Specific Plan encouraged placing parking lots and garages behind buildings
rather than along a street to maintain a more attractive and engaged street front; the proposed
design is not consistent with the Downtown Area Specific Plan.
Lighting. Parking lot and building lighting has not been specifically designed at this time. It will be
required with construction drawings and to be compliant with the Outdoor Light standards of the
zoning ordinance.
Elevations. The building exterior is primarily stucco with a white and three shades of gray. Some
areas of accent cultured stone veneer are also provided. Accent color for balconies, railing and
awnings is a shade of red and a shade of orange. See the color elevations for details (the
attached color elevations are from a previous version of the proposed development, revised color
elevations will be required).
Landscaping. The landscape plan has not been revised to be consistent with the latest site plan.
The previous plan shows a variety and number of landscape materials consistent with ordinance
requirements. A revised landscape plan will be required. The final landscape plan will need to
work around the utilities to avoid conflicts shown in the plans previously provided.
Art Walk. A requirement of this development is the provision of an "Art Walk" on the Town
owned property from the corner of Verde River and Paul Nordin Parkway to the Community
Center. A very conceptual plan is shown that has a center seating area with some shade and the
walkway through the area. In the latest version of the site plan the area for the Art Walk has been
reduced to provide the added parking needed for the New Town parking lots. A more detailed
plan will be required as part of the permitting process.
Miscellaneous
Relocation of electric boxes. There are two areas of the site, one toward the northwest
corner of the property and one just south of the southeast corner of the building, that
contain existing electrical boxes. These will have to be relocated. The developer has yet to
identify where these will go. This will have to be done with the construction documents.
They will not be allowed in the Verde River Dr. right-of-way or the Art Walk, and must be
located and screened to not interfere with walkways or landscaping.
Fountain Hills Sanitary District Monitoring well. There is an existing monitoring well in the
right-of-way along the curve at the street intersection next to where the access is proposed
to the Town parking lot. Continuous power will be needed to this well and final plans will
need to ensure any underground storm water storage will not impact the monitoring wells.
Paul Nordin Parkway right-of-way. The right-of-way for the extension of Paul Nordin
Parkway still exists through this site. The south half of the parking spaces just south of the
building and the nest two rows of parking are in this right-of-way. Because this area is
proposed for private use, including covered parking, the right-of-way should be
abandoned. When this happens the north have would become part of the lot to the north
and the south have to the Town property to the south. The developer has applied for this
abandonment. It will need to be completed prior to issuance of a building permit.
Parking Easement and Maintenance. The proposed site plan includes development on
public property. The DA requires an easement and maintenance agreement for this private
use of the public property. The documents will need to be prepared and filed prior to
issuance of a building permit on the property.
Related Ordinance, Policy or Guiding Principle
Zoning Ordinance Section 2.04 Site Plans
Zoning Ordinance Chapter 18, Town Center Commercial Zoning District
2010 General Plan
2020 General Plan
Town Center Specific Plan
Risk Analysis
N/A
Recommendation(s) by Board(s) or Commission(s)
The Planning and Zoning Commission reviewed and discussed this site plan at their February 14, 2022,
regular meeting. Staff and the applicant made presentations and provided the Commission with
information regarding the proposed development. Two citizens spoke regarding the proposed
development.
During their discussion Commission members expressed some concern for the lack of detail provided,
the nature of the commercial space that is being added to Building E, and the reduction in the area for
the Art Walk. There was also a desire to see continuity between the existing and new buildings, Mr.
Shea stated his intention to repaint the existing buildings with the colors proposed for the new buildings
to achieve this goal.
Based on the understanding the proposed development met the technical requirements of the DA, a
motion was made to recommend approval of the site plan subject to the following stipulations:
Return the design of the Art Walk to the size shown on the Land Use Plan approved in 2016.1.
Amend the Development Agreement to not require the 130 New Town Parking Lot spaces or find
alternatives for the required spaces
2.
Explore options to bring the commercial use out to the sidewalk to make it visible from the street
and consider adding commercial use to Building F.
3.
Prior to issuance of building permit:
Address all the items listed in the staff report in revised final site plan for Development
Services Director approval.
a.
Complete the abandonment of the Paul Nordin Parkway right-of-way.b.
Complete and final any easements and maintenance agreements as required by the
Development Agreement.
c.
4.
Staff Recommendation(s)
The proposed site plan meets the technical requirements of the zoning ordinance and DA. There are
some specific minor modifications that are needed as pointed out in the body of the report that can be
addressed during the construction drawing review prior to issuance of a building permit.
The DA states the site plan "shall set forth the development standards, mix of uses, and phasing for the
Project ...in accordance with the Town Center Commercial District (TCCD) zoning category provisions in
the Zoning Ordinance, the Town's General Plan designations for the Property, the Downtown Area
Specific Plan..." Due to the lack of visible commercial space that interacts with the street, staff has
concern that Building E is not meeting the intent of the TCCD, the General Plan, and the Downtown
Specific Area Plan. Building B is not consistent with the vision of the Downtown Area Specific Plan for
this area.
If the Council supports the motion from the Planning and Zoning Commission, the condition to "Explore
options to bring the commercial use out to the sidewalk to make it visible from the street and consider
adding commercial use to Building F" would need to be clarified.
SUGGESTED MOTION
Move to approve the site plan as recommended by the Planning and Zoning Commission including the
conditions of approval.
OR
Move to deny the site plan.
Attachments
Vicinity Map
Final Site Plans
Elevations and Landscape Plans
Development Agreement
Form Review
Inbox Reviewed By Date
Town Attorney Aaron D. Arnson 02/16/2022 02:59 PM
Town Manager Grady E. Miller 02/16/2022 07:45 PM
Development Services Director (Originator)John Wesley 02/17/2022 07:02 AM
Form Started By: John Wesley Started On: 02/16/2022 07:40 AM
Final Approval Date: 02/17/2022
VicinityCASE:SIT21-000006SITE / ADDRESS:16865 E Avenue of the FountainsAPN 176-25-642 and 176-27-612REQUEST:Park Place Phase II and III (Site Plan)All that is Ari
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Entries to
Commercial Space
ITEM 8. C.
TOWN OF FOUNTAIN HILLS
STAFF REPORT
Meeting Date: 03/01/2022 Meeting Type: Town Council Regular Meeting
Agenda Type: Regular Agenda Submitting Department: Community Services
Prepared by: Patti Lopuszanski, Executive Assistant
Staff Contact Information: Rachael Goodwin, Community Services Director
Request to Town Council Regular Meeting (Agenda Language): CONSIDERATION AND
POSSIBLE ACTION: Adoption of Resolution 2022-06 approving Facility, Street, and Honorary Naming
Policy.
Staff Summary (Background)
At the request of the Town Council, staff has evaluated and proposed changes to the existing
Sponsorship and Naming Rights Policy. The original policy, adopted in 2014 and amended in 2016, has
been divided into separate sections to improve public understanding and staff application.
The Facility, Street, and Honorary Naming Policy has been amended to include Honorary Street naming
as a means to recognize and commemorate individuals and entities that have provided creditable
service to the community and have attained prominence based on contributions to the community.
Additionally, Honorary Naming may also commemorate a historical figure or event. By amending the
Honorary Naming section of the policy, it creates an opportunity for the Town Council to
recognize individuals or events by designating a street or other town asset without impacting existing
street names which would in turn cause complexities with changing postal addresses.
Related Ordinance, Policy or Guiding Principle
Current Naming Rights and Sponsorship Policy, adopted in 2014, amended in 2016.
Risk Analysis
The amended and expanded Facility, Street, Honorary Naming Policy allows for greater public
transparency and improved guidance for staff when implementing the policy.
Recommendation(s) by Board(s) or Commission(s)
N/A
Staff Recommendation(s)
Staff recommends that the Town Council approve the Adoption of Resolution 2022-06 Facility, Street,
Staff recommends that the Town Council approve the Adoption of Resolution 2022-06 Facility, Street,
and Honorary Naming Policy.
SUGGESTED MOTION
MOVE to approve adopting Resolution 2022-06 Facility, Street, and Honorary Naming Policy.
Attachments
Res 2022-06
2016 Naming Rights and Sponsorship Policy
Form Review
Inbox Reviewed By Date
Community Services Director Rachael Goodwin 02/16/2022 12:58 PM
Finance Director David Pock 02/16/2022 01:29 PM
Town Attorney Aaron D. Arnson 02/16/2022 03:01 PM
Town Manager Grady E. Miller 02/16/2022 07:48 PM
Form Started By: Patti Lopuszanski Started On: 02/08/2022 09:25 AM
Final Approval Date: 02/16/2022
CAS:dkk 1350750.1 10/14/2010
RESOLUTION 2022-06
A RESOLUTION OF THE MAYOR AND COUNCIL OF THE TOWN OF
FOUNTAIN HILLS, ARIZONA, ADOPTING THE FACILITY, STREET, AND
HONORARY NAMING RIGHTS POLICY
ENACTMENTS:
BE IT RESOLVED BY THE TOWN COUNCIL OF THE TOWN OF FOUNTAIN HILLS, as follows:
SECTION 1. The Facility, Street, and Honorary Naming Rights Policy is hereby adopted, as
substantially outlined in Exhibit A attached hereto.
SECTION 2. The Mayor, the Town Manager, the Town Clerk, and the Town Attorney are hereby
authorized and directed to take all steps necessary to carry out the purpose and intent of this
Resolution.
PASSED AND ADOPTED by the Mayor and Council of the Town of Fountain Hills, Arizona, this
1st day of March 2022.
FOR THE TOWN OF FOUNTAIN HILLS: ATTESTED TO:
Ginny Dickey, Mayor Elizabeth A. Klein, Town Clerk
REVIEWED BY: APPROVED AS TO FORM:
Grady E. Miller, Town Manager Aaron D. Arnson, Pierce Coleman PLLC
Town Attorney
RESOLUTION NO. 2022-06 PAGE 2
Exhibit A
To
RESOLUTION 2022-06
Facility, Street, and Honorary Naming Rights Policy
(See following pages)
RESOLUTION NO. 2022-06 PAGE 3
FACILITY, STREET, AND HONORARY NAMING RIGHTS POLICY
The Town has established the Facility, Street, and Honorary Naming Rights Policy to provide a
uniform set of guidelines regarding requests for naming or renaming Town facilities and the
designation of honorary street names. All facility, street, and honorary street names shall be
compatible with community interests and reflect the values of the Town of Fountain Hills. All
Naming Rights Agreements will outline the terms and conditions.
1. This policy shall establish the guidelines, criteria, and process for naming or renaming of
Town facilities and honorary streets.
2. The Town Council shall have the final authority to name and rename Town facilities,
streets and designate honorary street names.
3. The Town Council may pursue honorary naming for commemorative, cultural, and historic
goals or branded naming for marketability, revenue generations, and cost recovery goals
at their discretion.
4. Any naming of Town facilities in honor of an individual, family, or entity may be revoked at
the discretion of the Town Council.
5. The donation of land, facilities or funds for the acquisition, renovation, or maintenance of
Town facilities shall not constitute an obligation by the Town to name the facility or any
portion thereof after an individual, family, or entity.
Criteria for Approval of Facility Naming: Council Nomination, Recommendation, or Tribute
Recognizing that the naming or renaming of a Facility should be approached cautiously with
forethought and deliberation, the following criteria are hereby established:
1. To avoid duplication, confusing similarity, or inappropriateness, the Town Council, in
considering name suggestions, shall review existing Facility names, as applicable.
2. In naming Facilities, consideration shall be given to geographic location, historical or
cultural significance, and natural or geological features. In the construction of a Facility,
the address designation shall be used until the formal naming of the Facility. Whenever
possible, naming shall be made prior to the completion of construction of a Facility.
3. Facilities may be named only for a deceased individual or individuals if the individual
has/have made significant contributions to the community and two years or more has
elapsed between the consideration for naming and the time of death of the individual or,
in the case of related individuals, two years after the death of one of the individuals. The
deceased individual shall have performed outstanding service in one or more of the
following categories:
a. Maintained involvement in a leadership role in civic organizations that are devoted
to community improvement.
b. Provided assistance to the underprivileged, economically disadvantaged, or
physically and/or mentally handicapped.
RESOLUTION NO. 2022-06 PAGE 4
c. Actively promoted and directed community events and activities that have added
to the enrichment of the quality and quantity of cultural life within the community.
d. Actively promoted and implemented effective programs and activities within the
community for the Town’s youth or senior citizens.
e. Assumed an active leadership role in developing and implementing programs
directed to the improvement of the visual aesthetic appearance of the community
at the commercial, public or residential level.
f. Assumed an active leadership role in developing programs and Facilities directed
toward the improvement of community social and health needs as well as
programs directed toward humanitarian purposes.
Criteria for Approval of Facility Naming
Recognizing that the naming or renaming of a Facility should be approached cautiously with
forethought and deliberation, the following criteria are hereby established:
1. In naming Facilities, consideration shall be given to geographic location, historical or
cultural significance, and natural or geological features. In the construction of a Facility,
the address designation shall be used until the formal naming of the Facility. Whenever
possible, naming shall be made prior to the completion of construction of a Facility.
2. Facilities may be named for commercial entities and other parties that have made
significant financial contributions to the development, building, refurbishment, or
renovations of a Town facility. A minimum contribution of 50% of the total asset or facility
project cost would be required before consideration would be given to such naming
options.
3. In such situations, naming rights and privileges would be outlined within a License
Agreement. This agreement would include stipulations such as financial contributions,
reimbursements, signage requirements, advertising guidelines, and the timeline for such
naming privileges.
Formal Street Naming Criteria
Recognizing that formal or honorary street naming should be approached cautiously with
forethought and deliberation, the following criteria are hereby established:
1. In considering the formal naming or renaming of a Street, the Town Council shall consider
the following:
a. Street names, plats, specific sites, places and natural features indicated on general
usage maps for 50 years or more (age criteria applied by the National Register
of Historic Places) should be changed only under exceptional circumstances.
Street names shall not be similar in spelling or pronunciation to a presently-existing
major collector or arterial road in the Phoenix Metropolitan area. No Street shall
be named by number only according to the street numbering grid (i.e. 150th Street)
RESOLUTION NO. 2022-06 PAGE 5
unless the Street follows a straight north-south alignment. No honorary street
signage should be the same color scheme as permanent Town street signs.
2. New Streets shall be named according to the following guidelines:
a. In most cases, the Street name will be proposed by the property owner, reviewed
by the Town staff, and approved by the Town Council as part of its consideration
of a final plat for development within the Town.
b. If an unnamed private Street is dedicated to the Town, the name may be suggested
by the property owners thereon, but the Town Council shall make the final
determination.
c. No Street shall be renamed unless:
d. The new Street name is not one already well-known in the Phoenix metropolitan
area.
e. There are no (or very few) buildings or other addressed Facilities presently existing
along the Street.
f. The new Street name will not be confused with other existing Streets in the Town.
g. The new Street name shall not be the same as a specific living person within the
Phoenix Metropolitan area.
Honorary Street Naming Criteria
Honorary street names are intended to recognize and honor individuals or groups without
changing the official name or postal addresses of residences and businesses on the street. This
policy applies to all public streets in the town and does not attempt to regulate honorary street
names on private streets and driveways. Honorary or commemorative streets may be named
according to the following guidelines:
1. The tribute of an honorary street naming shall be considered for an individual, living or
dead if the individual has provided creditable service to the community and has attained
prominence locally based on contributions to the public.
2. Honorary streets may be named to recognize a significant historical event or individual.
3. Honorary street names do not have any impact on addressing and do not change the
official street name and will be limited to a one-block portion of the street.
4. The design and font of the honorary sign will be standard and consistent. No
embellishments, decals, or logos will be permitted.
5. Fees for an Honorary Street Sign will be reflected in the annual Fee Schedule. A
completed application plus the noted fee must be submitted before approval. Honorary
signs are expected to be in place for 5 to 8 years, though the Town does not guarantee
this timeline. As the sign ages, periodic inspections will be conducted to evaluate its
RESOLUTION NO. 2022-06 PAGE 6
condition. Once the sign has reached a point of deterioration, becomes a hazard, or a
safety concern, the donor will be contacted. Donors may choose to purchase a
replacement sign at this time. Should the sign become defaced, damaged, or otherwise
ruined, the donor shall be contacted.
6. Commercial and corporate-related recognition does not qualify under this policy.
ITEM 8. D.
TOWN OF FOUNTAIN HILLS
STAFF REPORT
Meeting Date: 03/01/2022 Meeting Type: Town Council Regular Meeting
Agenda Type: Regular Agenda Submitting Department: Community Services
Prepared by: Patti Lopuszanski, Executive Assistant
Staff Contact Information: Rachael Goodwin, Community Services Director
Request to Town Council Regular Meeting (Agenda Language): CONSIDERATION AND
POSSIBLE ACTION: Approval of Honorary Street Naming Application for Dr. C.T. Wright.
Staff Summary (Background)
Dr. C.T. Wright has been recognized nationally and internationally for his commitment to the United
States, Africa, education, religion, international relations, human rights, and governmental affairs. His
work has brought him in contact with public and private sector leaders including heads of state or
government from over thirty African nations, the last six presidents of the United States, and several
leaders from Europe, Asia, and South America.
From 1986-to 1988, Dr. Wright directed the Black College Consortium, which was designed to help
improve the teaching skills of South African and teachers of color during apartheid. This successful
program was supported by the United States Agency for International Development (USAID). Dr. Wright
is the founding chair of the Light of Hope Institute, which promotes human rights around the world.
Dr. Wright has been a community leader in Fountain Hills. He was the Vice President of the Fountain
Hills School Board; President of the Kiwanis Club; Senior advisor to the Liberian Association of Arizona,
Chairman of the Advisory of World Children Relief; President of the Arizona African Society; Vice
President of the Governor's Advisory Council on Aging; Member of the Maricopa County Attorney's
Citizens Advisory Council; and member of the Arizona African American Legislative Group. Dr. Wright
was elected to the Fountain Hills School Board in 2006 where he served until his passing in 2020.
Councilmember David Spelich initiated this application to recognize Dr. Wright and has agreed to pay the
fees for the cost of the honorary street sign. If approved, the honorary street name of Dr. C.T. Wright
would be located at the intersection of Dull Knife and El Pueblo Blvd.
Related Ordinance, Policy or Guiding Principle
Resolution 2022-06 Facility, Street, and Honorary Naming Policy
Risk Analysis
N/A
N/A
Recommendation(s) by Board(s) or Commission(s)
None
Staff Recommendation(s)
Staff recommends Approval of the Honorary Street Naming Application.
SUGGESTED MOTION
MOVE to approve Honorary Street Naming Application for Dr. C.T. Wright.
Attachments
Facility Street and Honorary Naming Policy
Streets Naming Request D. Spelich Updated
Dull Knife Street Map
Form Review
Inbox Reviewed By Date
Community Services Director Rachael Goodwin 02/16/2022 12:58 PM
Finance Director David Pock 02/16/2022 01:31 PM
Town Attorney Aaron D. Arnson 02/16/2022 03:00 PM
Town Manager Grady E. Miller 02/16/2022 08:00 PM
Form Started By: Patti Lopuszanski Started On: 02/08/2022 09:49 AM
Final Approval Date: 02/16/2022
Facility, Street, and Honorary Naming Rights Policy
The Town has established the Facility, Street, and Honorary Naming Rights Policy to provide a uniform
set of guidelines regarding requests for naming or renaming Town facilities and the designation of
honorary street names. All facility, street, and honorary street names shall be compatible with
community interests and reflect the values of the Town of Fountain Hills. All Naming Rights Agreements
will outline the terms and conditions.
1. This policy shall establish the guidelines, criteria, and process for naming or renaming of Town
facilities and honorary streets.
2. The Town Council shall have the final authority to name and rename Town facilities, streets and
designate honorary street names.
3. The Town Council may pursue honorary naming for commemorative, cultural, and historic goals
or branded naming for marketability, revenue generations, and cost recovery goals at their
discretion.
4. Any naming of Town facilities in honor of an individual, family, or entity may be revoked at the
discretion of the Town Council.
5. The donation of land, facilities, or funds for the acquisition, renovation, or maintenance of Town
facilities shall not constitute an obligation by the Town to name the facility or any portion
thereof after an individual, family, or entity.
Criteria for Approval of Facility Naming: Council Nomination, Recommendation, or Tribute
Recognizing that the naming or renaming of a Facility should be approached cautiously with forethought
and deliberation, the following criteria are hereby established:
1. To avoid duplication, confusing similarity or inappropriateness, the Town Council, in considering
name suggestions, shall review existing Facility names, as applicable.
2. In naming Facilities, consideration shall be given to geographic location, historical or cultural
significance and natural or geological features. In the construction of a Facility, the address
designation shall be used until the formal naming of the Facility. Whenever possible, naming shall
be made prior to the completion of construction of a Facility.
3. Facilities may be named only for a deceased individual or individuals if the individual has/have
made significantly contributions to the community and two years or more has elapsed between
the consideration for naming and the time of death of the individual or, in the case of related
individuals, two years after the death of one of the individuals. The deceased individual shall
have performed outstanding service in one or more of the following categories:
a. Maintained involvement in a leadership role in civic organizations that are devoted to
community improvement.
b. Provided assistance to the underprivileged, economically disadvantaged, or physically
and/or mentally handicapped.
c. Actively promoted and directed community events and activities that have clearly added
to the enrichment of the quality and quantity of cultural life within the community.
d. Actively promoted and implemented effective programs and activities within the
community for the Town’s youth or senior citizens.
e. Assumed an active leadership role in developing and implementing programs directed to
the improvement of the visual aesthetic appearance of the community at the commercial,
public or residential level.
f. Assumed an active leadership role in developing programs and Facilities directed toward
the improvement of community social and health needs as well as programs directed
toward humanitarian purposes.
Criteria for Approval of Facility Naming
Recognizing that the naming or renaming of a Facility should be approached cautiously with
forethought and deliberation, the following criteria are hereby established:
1. In naming Facilities, consideration shall be given to geographic location, historical or cultural
significance and natural or geological features. In the construction of a Facility, the address
designation shall be used until the formal naming of the Facility. Whenever possible, naming shall
be made prior to the completion of construction of a Facility.
2. Facilities may be named for commercial entities and other parties that have made significant
financial contributions to the development, building, refurbishment, or renovations of a Town
facility. A minimum contribution of 50% of the total asset or facility project cost would be required
before consideration would be given to such naming options.
3. In such situations, naming rights and privileges would be outlined within a License Agreement.
This agreement would include stipulations such as financial contributions, reimbursements,
signage requirements, advertising guidelines, and the timeline for such naming privileges.
Formal Street Naming Criteria
Recognizing that formal or honorary street naming should be approached cautiously with forethought
and deliberation, the following criteria are hereby established:
1. In considering the formal naming or renaming of a Street, the Town Council shall consider the
following:
a. Street names, plats, specific sites and places and natural features indicated on general
usage maps for 50 years or more (age criteria applied by the National Register of
Historic Places) should be changed only under exceptional circumstances. Street
names shall not be similar in spelling or pronunciation to a presently-existing major
collector or arterial road in the Phoenix Metropolitan area. No Street shall be named by
number only according to the street numbering grid (i.e. 150th Street) unless the Street
follows a straight north-south alignment. No honorary street signage should be the same
color scheme as permanent Town street signs.
2. New Streets shall be named according to the following guidelines:
a. In most cases, the Street name will be proposed by the property owner, reviewed by the
Town staff and approved by the Town Council as part of its consideration of a final plat
for a development within the Town.
b. If an unnamed private Street is dedicated to the Town, the name may be suggested by
the property owners thereon, but the Town Council shall make the final determination.
c. No Street shall be renamed unless:
d. The new Street name is not one already well-known in the Phoenix metropolitan area.
e. There are no (or very few) buildings or other addressed Facilities presently existing along
the Street.
f. The new Street name will not be confused with other existing Streets in the Town.
g. The new Street name shall not be the same as a specific living person within the Phoenix
Metropolitan area.
Honorary Street Naming Criteria
Honorary street names are intended to recognize and honor individuals or groups without changing the
official name or postal addresses of residences and businesses on the street. This policy applies to all
public streets in the town and does not attempt to regulate honorary street names on private streets and
driveways. Honorary or commemorative streets may be named according to the following guidelines:
1. The tribute of an honorary street naming shall be considered for an individual, living or dead, if
the individual has provided creditable service to the community and has attained prominence
locally based on contributions to the public.
2. Honorary streets may be named to recognize a significant historical event or individual.
3. Honorary street names do not have any impact on addressing and do not change the official
street name and will be limited to a one-block portion of the street.
4. Design and font of the honorary sign will be standard and consistent. No embellishments, decals
or logos will be permitted.
5. Fees for an Honorary Street Sign will be reflected in the annual Fee Schedule. A completed
application plus the noted fee must be submitted before approval. Honorary signs are expected
to be in place for a maximum of 5 years, though the Town does not guarantee this timeline.
Should the sign become defaced, damaged or otherwise ruined, the donor shall be contacted.
6. Commercial and corporate related recognition does not qualify under this policy
Streets Naming Request
Reference #10945808
Status Complete
Applicant Name David W. Spelich
Organization/Company Councilman
Applicant Address david.spelich2018@gmail.com
Name of Honoree Dr. C.T.Wright
Location Dull Knife
Intersecting Streets at Each End of the One
Block Area
Dull Knife & El Pueblo Blvd
Item # 18 Cultural Impact to the Town
Dr. C.T Wright relocated to Arizona in 1989 and
moved to Fountain Hills in 1999, with his wife
Mary. Dr. Wright was a nationally and
internationally known speaker. He would never
miss an opportunity to tell his audience that he
lived in the greatest town (Fountain Hills), in the
greatest state (Arizona), in the greatest country
in the world. His love of country was
unsurpassed. Dr. Wright accepted a
gubernatorial appointment to the Arizona Board
of clemency. At the time of his passing, he was
the Chairman. He has been quoted by scholars,
reporters and commentators in newspapers,
television programs and radio shows. He has
served as guest host on radio programs in
Philadelphia and Phoenix and has appeared on
several television shows.
As a Change Agent he had diverse backgrounds
including that of a day laborer in the cotton fields
of Georgia, elementary. School teacher, college
professor and administrator. He was University
Description of Cultural Impact
resident, executive director and founder of
various developmental programs, faith leader,
delegate to three national political conventions
and a member of the Arizona Electoral College,
among others.
Dr. Wright was elected to the Fountain Hills
School Board in 2006 where he served until his
passing in 2020.
Item # 19 Historical Impact to the Town
Description of Historical Impact In recognition of his contributions to Arizona
State University, the Dr. C.T Wright Scholarship
was created in 2012 to provide support for
master degree students to study abroad.
Item # 20 Humanitarian Efforts
Dr. Wright has been recognized nationally and
internationally for his commitment to the United
States, Africa, education, religion, international
relations, human rights and governmental affairs.
His work has brought him in contact with public
and private sector leaders including heads of
state or government from over thirty African
nations, the last six presidents of the United
States and several leaders from Europe, Asia,
and South America.
From 1986-1988 he directed the Black College
Consortium which was designed to help improve
the teaching skills of South African and colored
teachers during apartheid. This successful
program was supported by the United States
agency for International Development (USAID).
He also contributed his expertise in drafting the
African Workforce Development Initiative. This
activity was designed to create a collaborative
relationship between the government of Liberia,
the Maricopa County Community College in
Phoenix and the AMI Group.
Description of Historical Impact
In his capacity as president emeritus and
member of the board of Director of IFESH, He
was supportive of the work of that organization
which places United States educators in Liberia
to help upgrade the skills of local teachers. This
non-governmental organization offered micro-
enterprise training for youth and women, The
initial work of IFESH in Liberia was started by Dr.
Wright.
Dr. Wright is the founding chair of the Light of
Hope Institute that promotes human rights
around the world.
Item # 21 Association with the Town
Description of Association with the Town Dr. Wright has been a community leader in
Fountain Hills. He was the Vice President of the
Fountain Hills School board; President of the
Fountain Hills Kiwanis Club; Senior advisor to the
Liberian association of Arizona; Chairman of the
Advisory of World children Relief; President of
the Arizona African Society; Vice President of the
Governor’s Advisory Council on Aging; Member
of the Phoenix Mayor’s African American
Advisory Committee; Member of the Maricopa
County Attorney’s Citizens Advisory Council; and
member of the Arizona African American
Legislative Group
Is the individual Living or Deceased?Deceased
I verify the following items are necessary to
complete the application
Completed Application, plus a $300 fee
(payable to "Town of Fountain Hills).
•
A letter of final approval from the Town Council
authorizing the honorary naming and location.
•
My signature consists of the following items
necessary for a complete application.
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ITEM 8. E.
TOWN OF FOUNTAIN HILLS
STAFF REPORT
Meeting Date: 03/01/2022 Meeting Type: Town Council Regular Meeting
Agenda Type: Regular Agenda Submitting Department: Administration
Prepared by: Elizabeth A. Klein, Town Clerk
Staff Contact Information:
Request to Town Council Regular Meeting (Agenda Language): DISCUSSION WITH POSSIBLE
DIRECTION relating to any item included in the League of Arizona Cities and Towns’ weekly Legislative
Bulletin(s) or relating to any action proposed or pending before the State Legislature.
Staff Summary (Background)
This is a regularly recurring agenda item on the Town Council agenda during the legislative session. The
goal of this agenda item is to obtain consensus from the Mayor and Council on legislative bills and to
provide direction, if any, to staff to communicate the Town's position on the bills. Each Council meeting
the Legislative Bulletin will be attached to the Town Council agenda which will include legislative
analyses of the bills and their impacts on municipalities. The Mayor and Council will have an
opportunity to review the bills that are under consideration in the Arizona State Legislature and provide
direction on supporting or opposing the bills. The Mayor and Council may also bring up other bills of
interest to the Town of Fountain Hills for discussion that are not listed in the Legislative Bulletin.
Last November the Town Council approved the 2022 Legislative Policy Agenda which identified the
major legislative priorities of the Town Council. The 2022 Legislative Policy Agenda document and the
current League's Legislative Bulletins will also be attached to the staff reports going forward during the
2022 Legislative Session.
Related Ordinance, Policy or Guiding Principle
Council adopted 2022 Legislative Policy Agenda
Risk Analysis
N/A
Recommendation(s) by Board(s) or Commission(s)
N/A
Staff Recommendation(s)
N/A
SUGGESTED MOTION
MOVE to provide staff direction on one or more bills being considered by the State Legislature.
Attachments
2022 Legislative Policy Agenda
Issue 5
Issue 6
Form Review
Inbox Reviewed By Date
Town Manager Grady E. Miller 02/23/2022 06:19 AM
Form Started By: Elizabeth A. Klein Started On: 02/22/2022 05:28 PM
Final Approval Date: 02/23/2022
1
2022 State Legislative Agenda
The Town Council of Fountain Hills
Prepared by
Jack W Lunsford
The Lunsford Group
2
Mission
To enrich and provide an active quality of life for all residents and visitors through proactive
community engagement, resolute stewardship of amenities and open spaces, and the
enhancement of the overall health and well-being of our town.
Strategic Priorities
The Fountain Hills Strategic Plan is based on the following key goals or strategic priorities:
Maximizing Economic Development Opportunities in Fountain Hills
o Ensuring that Infrastructure in Fountain Hills is Well-Maintained and Safe
o Attracting Families and Working Professionals
o Ensuring that Fountain Hills Finances are Stable and Sustainable
o Focusing on Strengthening the Community and Improving the Town’s Quality of Life
2022 Legislative Resolutions
League of Arizona Cities and Towns
(Endorsed and Supported)
AMEND state statute to specify a period when cities and towns may prohibit the use of
permissible fireworks and modify definitions of illegal and permissible fireworks.
AMEND statute to allow cities and towns to amend their budgets after the initial budget
has passes while following notice and hearing statutes and with strong oversight and
approval requirements.
SEEK legislative and/or non-legislative solutions, working with housing and homeless
advocates, the Department of Housing, and state legislators, to provide local
governments, regional partners, and continuum of care providers additional resources to
combat street homelessness in our communities.
SIMPLIFY the statutory mechanisms to dissolve water and wastewater districts once
an area incorporates or gets annexed to relieve the tax burden on the citizens, if the town
or town provides the same service that had been performed by the district, or the district
service is no longer needed.
3
Town of Fountain Hills
2022 State Legislative Agenda
CORE PRINCIPLES
Preserve Local Funding
PROTECT State-Shared Revenues – Arizona voters have prohibited municipalities from
collecting a local income tax and luxury taxes and, in exchange, have authorized the
establishment of an urban revenue-sharing distribution of state income taxes to municipal
governments. Currently that percentage is 15%, however in 2021 the Legislature passed
SB1828 which increased revenue-share percentage to 18%, effective in fiscal year 2023-2024.
SB1828 is now on hold pending a final ruling from the Arizona Supreme Court as to the
constitutionality of this and other 2021 legislative actions and, depending on the outcome, this
could put pressure on the Arizona Legislature to revisit the provisions of the new law.
Preserve Local Control
OPPOSE Preemption of Local Authority – The Town strives to preserve local control so that
its citizens can self-govern in their best interest. Every legislative session legislation is
proposed that creates unfunded mandates on cities and towns and/or preempts the ability of
municipal councils to set policy through ordinances and regulations at the local level which are
in the best interest of their citizens and taxpayers. Often times this is a “one-size-fits-all”
legislative approach that doesn’t consider the differences in municipalities or the priorities of the
residents. Such efforts should be opposed.
2021 Key Positions
PRESERVE the current minimum urban revenue sharing percentage for cities and towns
at 15%.
OPPOSE legislation to modify or expand legislative authority to seek SB1487
investigations by legislators pertinent to municipal authorities and to expand any
applicable penalties.
SUPPORT legislation addressing the negative impacts short-term rental properties can
have on adjacent properties and neighborhoods.
SUPPORT legislation that at a minimum will prohibit, on all days, the use of permissible
consumer fireworks between the hours of 10:00 PM and 8:00 AM.
4
LEGISLATIVE POLICY STATEMENTS
LOCAL GOVERNMENT
OPPOSE legislation to modify or expand legislative authority to seek SB1487
investigations by legislators pertinent to municipal authorit y and to expand any penalties.
SUPPORT legislation that further limits SB1487 provisions.
OPPOSE legislation that creates unfunded mandates for municipalities.
SUPPORT legislation on political signs to comply with Reed v. Town of Gilbert U.S.
Supreme Court decision.
LOCAL GOVERNMENT FINANCE
OPPOSE legislation that reduces or negatively impacts the collection of transaction
privilege tax (TPT), State Shared Revenues, or other local revenues.
OPPOSE changing the imposition of construction sales taxes to “materials only” or other
methods that do not equitably return those revenues to where the construction activity
occurs.
NEIGHBORHOODS and QUALITY OF LIFE ISSUES
SUPPORT legislation providing additional tools and remedies for municipalities to
regulate short-term rentals in their communities.
OPPOSE legislation that would limit or curtail the Town’s current zoning authority,
particularly in residential areas.
OPPOSE legislation that would prohibit or eliminate the transaction privilege tax on the
renting or leasing of real property for residential purposes.
OPPOSE legislation that preempts a city or town from establishing or enforcing its
ordinances regulating tobacco, vapor, or alternative nicotine products.
5
PUBLIC SAFETY
OPPOSE legislation that negatively impacts the Town’s Fire Code or its ability to enforce
its Fire Code provisions.
OPPOSE legalizing additional fireworks or other changes that would increase the risk of
fires to businesses, neighborhoods, residents and the McDowell Mountain Preserve.
PRESERVE local control authority that allows cities and towns to regulate the use and
discharge of firearms within municipal boundaries.
TRANSPORTATION
SUPPORT extension of ½-cent sales tax to support regional transportation projects in
Maricopa County.
SUPPORT the continued viability of Highway Users Revenue Fund (HURF) funding to
cities and towns.
Issue 5
Legislative Update:
Today is day 34 of the legislative session. Monday was the last day to introduce
bills in the House. A total of 1,670 bills have been introduced this session, in
addition to 128 memorials or resolutions.
Except for the Appropriations Committee, next week is the last week to hold
committee hearings for bills in the chamber of origin. A total of 323 bills are
scheduled for hearings next week in both chambers. Committees are expected to
run late into the evening, given the length of agendas. After this deadline, both
chambers will work to get bills through the floor and passed on to the next
chamber.
By-Right Housing – HB2674
This week HB2674 municipal zoning; by right housing, sponsored by
Representatives Steve Kaiser (R-Phoenix) and Cesar Chavez (D-Phoenix), was
pulled from consideration after substantial opposition to the bill. Representative
Chavez issued a statement that this subject will continue through a stakeholder
process.
The bill received opposition from the business community, housing advocates,
local governments, neighborhood groups, historic preservation advocates, among
other stakeholders. It was introduced without any stakeholder engagement in
crafting the bill, which was one of the reasons for such broad opposition. Most
stakeholders were unaware of the legislation until the day it was introduced.
Thank you for reaching out to your legislative delegation and asking them to
oppose the measure. We foresee a return of some of the bill's provisions in a
striker amendment later in the process. We will keep you up to date on the latest
developments.
Short-term Rentals
Four bills on short-term rentals will be heard in committee next week. HB 2663
short-term rentals; vacation rentals; licensing, a League resolution sponsored by
Representative John Kavanagh (R-Fountain Hills), would allow cities and towns
to require a local permit or license for short-term rentals to operate. The measure
would additionally impose a ban on one-night rentals and treat short-term rentals
the same as other lodging activities. HB 2711 vacation rentals; short-term rentals;
restrictions, sponsored by Representative Brenda Barton (R-Payson), is
scheduled for a hearing in the House Land & Agriculture committee on Monday
afternoon. HB 2711 would allow municipalities with 17,000 or less in population
to require operators to obtain and maintain a local permit or license. The measure
would also allow these municipalities to limit STRs based on a percentage of total
residentially zoned structures within the municipality. The League is supportive of
the measure as it peels back the preemption that went into law in 2016.
HB 2625 vacation rentals; short-term rentals; regulations, sponsored by Majority
Whip Leo Biasiucci (R-Lake Havasu), is scheduled to be heard in the House
Appropriations committee on Wednesday afternoon. HB 2625 is also a League
resolution that would allow for a local license and require notification of the STR
owner or agent’s emergency contact information to neighbors within 300 feet of
the STR.
On Wednesday, the Senate Commerce committee heard SB 1168, sponsored by
Senator J.D. Mesnard (R-Chandler). The measure would increase penalties for
failure to provide a city or town with emergency contact information and require
rentals to maintain liability insurance. The measure passed committee 8-0. The
House Commerce committee is scheduled to hear a mirror bill, HB 2234, on
Tuesday afternoon. The League is neutral on these bills.
Tobacco Preemption
This week, the Senate Appropriations Committee approved on a party-line vote
SB1245 tobacco; vapor; alternative nicotine; regulation, sponsored by Senator
Vince Leach (R-Saddlebrooke), which, among other provisions, establishes a
tobacco retail license requirement for the sale of tobacco and vapor products in
the state. However, SB1245 also preempts cities and towns from adopting any
ordinances that regulate the sales and marketing of these products and provides
a very convoluted preemption on certain zoning regulations for tobacco and retail
vapor stores.
SB1245 is primarily being pushed by the big tobacco companies, such as Altria,
RJ Reynolds, and JUUL, who have attempted in previous legislative sessions to
ban cities and towns from adopting any regulations, including T-21 ordinances,
flavor bans, zoning ordinances keeping tobacco stores from locating near
schools, among other regulations. The bill is widely opposed by health advocates,
such as the American Heart Association, American Cancer Society, American
Lung Association, among many other health care industry stakeholders.
The bill will proceed to the Senate Rules Committee before receiving a vote of the
full Senate.
January
1/10 – First day of session
1/13 – House 7-bill Introduction Limit Begins (5 p.m.)
1/31 - Senate bill introduction deadline (5 p.m.)
February
2/7 – House Bill Introduction Deadline (5 p.m.)
2/14 - 2/18 – Last week to hear bills in the chamber of origin
March
3/21 – 3/25 – Last week to hear bills in the opposing chamber
April
4/15 – Last Day for Conference Committees
4/19 – 100th Day of Session
Issue 6
Legislative Update:
Today is the 40th day of the legislative session. This week was the last week for
committees to hear bills in the chamber of origin, with the exception of both
chambers’ Appropriations committee. The Senate Health committee has also
been given special approval for a meeting on Monday. Next week’s
Appropriations committee agendas are loaded with strike -everything
amendments. Lawmakers are expected to consider several bills on the floor so
as to move them forward in the legislative process and pass them onto the next
chamber.
On Tuesday, the House turned its attention to a resolution to raise the aggregate
expenditure limit for schools, via HCR 2039 school district expenditures;
authorization, and fast-tracked the measure, passing it 45-15 with bipartisan
support. If passed by the Senate, the measure averts a more than a $1 billion cut
to schools set to be kick in on March 1st. The Senate has introduced a mirror
measure, SCR 1050 but has yet to take it to a vote.
Housing
This week, the Senate Government committee held SB 1446 municipalities;
housing developments; repeal, sponsored by Senator Wendy Rogers (R -
Flagstaff). The measure would have repealed existing statutes that allow cities
and towns to provide, construct and facilitate the development of housing projects.
The League opposes the bill because it would eliminate a tool that municipalities
could use to facilitate housing to residents and prospective residents when a
housing shortage has been identified.
Next Monday’s House Appropriations committee is scheduled to hear a strike-
everything amendment to HB 2674. The bill would create a legislative study
committee to review data on housing supply and access, deliberate on potential
legislation and solicit opinions from industry experts and the public on the topic of
housing supply. The outlined members of the committee include municipal
representatives, the director of the Department of Housing, representatives from
the building industry and lawmakers.
On Tuesday, the Senate Appropriations committee will consider a strike -
everything amendment to SB 1634 affordable housing municipalities. The
measure is a League-supported effort that would allow cities and towns to provide
incentives to promote the construction of affordable housing. Under the striker,
cities and towns above 100,000 in population would be required to adopt 4 of 21
enumerated strategies to incentivize affordable housing. Those strategies
include:
Amending local regulations to allow accessory dwelling units on residential lots;
Allowing publicly owned land to be developed and used for affordable housing;
Providing density or height bonus programs for affordable housing; Supporting
programs to assist individuals experiencing homelessness.
The measure includes annual reporting requirements to the Department of
Housing on municipalities’ progress to provide affordable housing. Cities and
towns are committed to addressing the state’s housing shortage and remain
willing to work with interested stakeholders.
Short-Term Rentals
Two League resolutions related to short-term rental related measures passed out
of House committees this week:
HB 2625 vacation rentals; short-term rentals; regulations (Biasiucci) was heard in
the House Appropriations committee, the measure passed 10-3 with bipartisan
support. The measure is an important effort that would allow cities and towns to
require a local license or permit for short term rental operators and allow the
municipality to require a valid TPT license number from operators.
HB 2663 short-term rentals; vacation rentals; licensing (Kavanagh) passed out of
the House Government & Elections committee 7 -4, with two members voting
present. HB 2663 would allow communities to limit the number of short-term
rentals within their jurisdiction based the total housing stock available. The
measure also includes a local license or permitting option and specifically
distinguishes short-term rentals from long-term residential rentals. The
committee expressed concerns over a 2-night minimum included in the measure.
There were additional concerns expressed about how the measure would impact
small operators looking to make additional income.
The House Land, Agriculture and Rural Affairs committee also passed HB 2711
vacation rentals; short-term rentals; restrictions (Barton) with a 10-1 bipartisan
vote. The measure allows communities under 17,000 in population to limit short -
term rentals and institute a local license or permit requirement for short-term rental
owners. The League is supportive of the measure.
Lobbying Prohibition
SB 1198 local governments; lobbying prohibition sponsored by Senator Warren
Petersen (R- Gilbert) was heard in Senate Government on Monday. The bill would
prevent local governments from entering into cont racts for lobbying services and
from spending monies for any person or entity to lobby on behalf of the local
governments. The League opposed SB 1198 in committee as it would impact and
limit municipal representation at the state Legislature and force muni cipalities to
hire in-house lobbyists, potentially increasing costs for the same level of
representation they have currently. SB 1198 passed committee on a party line
vote (4-3).
2022 Session Timeline
Every session has deadlines pertaining to bill submissions and hearings. This
year, the schedule is as follows:
January
1/10 – First day of session
1/13 – House 7-bill Introduction Limit Begins (5 p.m.)
1/31 - Senate bill introduction deadline (5 p.m.)
February
2/7 – House Bill Introduction Deadline (5 p.m.)
2/14 - 2/18 – Last week to hear bills in the chamber of origin
March
3/21 – 3/25 – Last week to hear bills in the opposing chamber
April
4/15 – Last Day for Conference Committees
4/19 – 100th Day of Session